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Operational Aspects to ensure the Quality of Service provision in Telecommunication/ICT market

Operational Aspects to ensure the Quality of Service provision in Telecommunication/ICT market. Louisa Ama Sosu, Vice-Chair of QSDG and Network Quality and Reporting Manager, MTN Ghana lafagbegee@mtn.com.gh. Outline. Quality of Service Categories of Service providers

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Operational Aspects to ensure the Quality of Service provision in Telecommunication/ICT market

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  1. Operational Aspects to ensure the Quality of Service provision in Telecommunication/ICT market Louisa Ama Sosu, Vice-Chair of QSDG and Network Quality and Reporting Manager, MTN Ghana lafagbegee@mtn.com.gh

  2. Outline Quality of Service Categories of Service providers Aspects to focus on per category Key areas affecting Quality of service provision Emerging trends in the industry and effect on QoS Ensuring QoS provision

  3. Quality of Service Attributes • Availability • Accessibility • Reliability • Retainability • Other performance Areas “The collective effect of service performance, which determines the degree of satisfaction of a user of the service”

  4. Categories of Service providers

  5. New Entrance into the market

  6. Existing Service Provider

  7. Evolving Service Provider

  8. Key areas affecting Quality of service provision Infrastructure • Roads • Accessibility to site for build, maintenance and repair Power supply • Availability of electricity • Availability of other sources of power

  9. Key areas affecting Quality of service provision Transmission • Growing need for transmission capacity • Fiber • Challenges with deploying and cutting of fiber Fast evolving industry • Initial deployment of technologies come with peculiar challenges • Network and customer evolving differently

  10. Key areas affecting Quality of service provision Spectrum requirements • Additional spectrum • New spectrum Regulatory and political environment • Regulatory strategy affects QoS • Other stakeholders performance affect Qos by introducing challenges or facilitating growth

  11. Emerging trends in the industry and effect on QoS Infrastructure sharing • Infrastructure sharing is the latest trends. However some countries are yet to make this a reality. African operators are mostly passive network sharers. • Active network sharing is a much more complex topic than tower sharing. Active networks are vital to mobile operators and are the revenue-generating assets that define it as an operator.

  12. Emerging trends in the industry and effect on QoS Outsourcing Different models of outsourcing is currently explored by Network operators. Outsourcing of operations and or planning Introduction of managed services Vendor managed networks Performance of the Outsourced network partner or vendor directly affects QoS

  13. Ensuring QoS Provision Availability Accessibility Reliability Retainability Other performance Areas Network up and running efficiently Managing Stakeholders effectively Optimized Network Resources Spectrum Management Investment Skilled resources

  14. Ensuring QoS Provision Availability Accessibility Reliability Retainability Other performance Areas Infrastructure: Smart solutions, distributed antenna systems Power: Hybrid power solutions Minimizing effect of external factors beyond the control of the operator Measuring and Improving QoS KPIs Continuous improvement

  15. THANK YOU

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