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Slide 1:The Institute The Centre for IM-IT Learning

August 2005 �Equipping IT Professionals through e-Learning�

Slide 2:How IT Professionals Learn!

Reference Material Books Manuals Reports Ask Others Experts & mentors Managers & coaches Peers Practice & Use Practice new skills on-the-job Learning from experience & refining over time � and Formal Learning To pursue certification, credential or degree To learn a major new skill set

Slide 3:E-Learning Benefits 

Internet access bridges distances and meets learners schedules Empowers learners to take control of their own development Spend time acquiring the knowledge that they need for their job Enhances critical professional IM/IT skills and personal development You have to make sure that E-Learning works within your organization. You have to maintain interest. Problem = very effective for entry level, but not for higher levels. Target managers not only to promote, but to find solutions to interest users. Learning at home = recognition, trust and creates culture. Also = time away for learning.You have to make sure that E-Learning works within your organization. You have to maintain interest. Problem = very effective for entry level, but not for higher levels. Target managers not only to promote, but to find solutions to interest users. Learning at home = recognition, trust and creates culture. Also = time away for learning.

Slide 4:

Provides access to: Courses, 1,600+ English and 275+ French Tests Progress reporting to the learner Downloading of courses Expert Mentoring Prep exams for certifications ICT e-Learning Gateway Navigation features: Bilingual interface Easy-to-use course navigation ������ � ������� � �

Slide 5:Solutions Areas

Software Development Internet and Networking Technologies Operating Systems and Server Technologies Enterprise Database Systems Web Design Project Management Client Support

Slide 6:Key curriculum categories

Slide 7:Certifications

Certification paths Oracle Microsoft Linux (level 1) ISC-2 CISCO ITIL Certified Internet Webmaster PMI ������ � � ������ � �

Slide 8:Home Page

Slide 9:Catalogue

Course Curricula View Expanded Catalogue View Learning events are organized into curricula that keep related subjects together. The curricula are organized by subject-matter, represented by a folder icons that contain additional sub-categories or the actual learning events. As you select a category, the contents of the selected item are displayed in the catalog. To view the contents of the catalog, click through the catalog hierarchy. A breadcrumb trail at the top of the course information panel will show you where you are. You can also click the View Expanded Catalog link to see the entire catalog, however, this may take some time to display, depending on the amount of content you have access to To access a learning event, click the hyperlink title text next to the icon. Learning events are organized into curricula that keep related subjects together. The curricula are organized by subject-matter, represented by a folder icons that contain additional sub-categories or the actual learning events. As you select a category, the contents of the selected item are displayed in the catalog. To view the contents of the catalog, click through the catalog hierarchy. A breadcrumb trail at the top of the course information panel will show you where you are. You can also click the View Expanded Catalog link to see the entire catalog, however, this may take some time to display, depending on the amount of content you have access to To access a learning event, click the hyperlink title text next to the icon.

Slide 10:Taking Courses

Click this button to take a course live over the web. This will immediately launch the course in a separate browser window. Click this button to add a course to your My Plan page to take at a later time. Click this button to download a course to your PC, so you can take it offline. The first time you choose this link, you will be prompted to install the SkillSoft Course Manager (SCM) to manage your offline course content. Once the SCM is installed clicking this link will launch the SCM and enable you to download content. Click this button to display a list of related Job Aids and SkillBriefs. Click this button to access the online evaluation form associated with this course. (An Evaluation has to be created and assigned to the course(s) in order for the link to appear) A SkillSoft Course is web-based instructional content delivered to you on your computer. During the course you practice and are assessed on your mastery of skills and knowledge learned in the course. Instructional content includes business skills and information technology courses. The following course types are available on SkillPort: Business Skills courses, e3 courses, and Classic courses A SkillSoft Course is web-based instructional content delivered to you on your computer. During the course you practice and are assessed on your mastery of skills and knowledge learned in the course. Instructional content includes business skills and information technology courses. The following course types are available on SkillPort: Business Skills courses, e3 courses, and Classic courses

Slide 11:Interactive Courses Keep You Interested and Entertained

Simulated Dialogs Photo-Quality Pictures Audio Narration Easy to Use

Slide 12:You Can Even Role Play ... 

Step back one or more steps to explore how a different response would have worked out

Slide 13:Navigating a topic

Return to course map Go to previous topic Go to next topic Exit course Start topic Jump to the next topic The e3 content window is divided into three areas.� The options bar: This area contains links to facilities such as Ask My Mentor, Resources, Transcript, and Help The content area: Learning content and content navigation buttons are displayed in the content area. The content navigation bar: The content navigation bar allows you to navigate through the content of a topic. The topic navigation bar: The topic navigation bar allows you to move from one topic to the next, return to the course map, and exit a topic. The e3 content window is divided into three areas.� The options bar: This area contains links to facilities such as Ask My Mentor, Resources, Transcript, and Help The content area: Learning content and content navigation buttons are displayed in the content area. The content navigation bar: The content navigation bar allows you to navigate through the content of a topic. The topic navigation bar: The topic navigation bar allows you to move from one topic to the next, return to the course map, and exit a topic.

Slide 14:Taking a Test

Mark this question for review Submit your answer Display status page End this test When you click the Start Test button on the main test page, you are presented with a series of questions, each of which you answer in turn. There are six question types, any or all of which may be included in a particular test When you answer a question, click the Done button to submit your answer. After you click Done the button you will receive feedback telling you whether your answer is correct, incorrect, or partially correct. If you do not answer a question, it is marked as incorrect. Click Next to take the following question. Use the button Previous to review the questions that you have already answered. Note that you cannot change any of your answers during a test session. Once the test has ended, however, you may choose to retake those questions that you did not answer correctly. If you do not want to answer the question immediately but want to return to it after answering some other questions, click the Mark for review button. You can click the Status button at any time to review your progress on the status page. When you click the Next button after you have received feedback for the last question in the test, a message is displayed indicating that the test is ending, after which you are returned to the main test page where you can view your test score. Viewing the status page The status page indicates the progress that you have made in a course or topic test and is accessed by clicking the Status button on the main test page or on any of the test question pages. Note: Once you have completed a test, you can view your progress by clicking the Review Previous Test button. Exiting a test When you have answered the last question in a test and clicked the Done button to receive feedback, clicking the Next Question icon causes a message to display, indicating that the test will now end. You are then returned to the main test page where you can see your test progress. If you want to exit a test before the end, click the Exit Test button. Progress for any questions that you have attempted will be returned to your learning management system. Any questions that you have not completed will be recorded as incorrect. When you click the Start Test button on the main test page, you are presented with a series of questions, each of which you answer in turn. There are six question types, any or all of which may be included in a particular test When you answer a question, click the Done button to submit your answer. After you click Done the button you will receive feedback telling you whether your answer is correct, incorrect, or partially correct. If you do not answer a question, it is marked as incorrect. Click Next to take the following question. Use the button Previous to review the questions that you have already answered. Note that you cannot change any of your answers during a test session. Once the test has ended, however, you may choose to retake those questions that you did not answer correctly. If you do not want to answer the question immediately but want to return to it after answering some other questions, click the Mark for review button. You can click the Status button at any time to review your progress on the status page. When you click the Next button after you have received feedback for the last question in the test, a message is displayed indicating that the test is ending, after which you are returned to the main test page where you can view your test score. Viewing the status page The status page indicates the progress that you have made in a course or topic test and is accessed by clicking the Status button on the main test page or on any of the test question pages. Note: Once you have completed a test, you can view your progress by clicking the Review Previous Test button. Exiting a test When you have answered the last question in a test and clicked the Done button to receive feedback, clicking the Next Question icon causes a message to display, indicating that the test will now end. You are then returned to the main test page where you can see your test progress. If you want to exit a test before the end, click the Exit Test button. Progress for any questions that you have attempted will be returned to your learning management system. Any questions that you have not completed will be recorded as incorrect.

Slide 15:Ask My Mentor

Chat with Mentors Send email to Mentor You can access mentor support by selecting a link from the course summary page or from the Ask My Mentor button in the e3 Player screen. You are then taken to the Ask My Mentor page, where you have a choice of entering into a Chat or sending a question to your mentor via email. You can also access mentoring through special mentoring objects which appear in the Certification View of the Catalog and in SEARCH-and-LEARN in the same way as other trackable learning events. You can access mentor support by selecting a link from the course summary page or from the Ask My Mentor button in the e3 Player screen. You are then taken to the Ask My Mentor page, where you have a choice of entering into a Chat or sending a question to your mentor via email. You can also access mentoring through special mentoring objects which appear in the Certification View of the Catalog and in SEARCH-and-LEARN in the same way as other trackable learning events.

Slide 18:Dialogue, Blended Learning

Skill & Topic summary documents & readings. Placeholders and suggestions for customer-specific articles/documents.

Slide 19:Dialogue Design Interface

Organize your session in the Content Outline view Import existing documents and SkillSoft resources, or create new polls and quizzes Add presenter notes or record audio

Slide 20:Partner for IT training

Customized training and delivery on request *** TI provides a brokering service *** All courses and case studies can be adapted to organization-specific activities and delivered in any location across Canada in either official language. � Also, if your organization requires training that does not show on our Website, share your needs with us so we can help you achieve your goals.

Slide 21:Additional Information and Contacts

ICT E-Learning Gateway: http://www.pwgsc.gc.ca/institut/text/elearning-e.html The Institute Website: http://www.pwgsc.gc.ca/institute Alex Roussakis � (819) 956-4727 Dan Moreau � (819) 956-3789