Alberta Personal Health Portal: A Journey to citizen empowerment and wellness

1. Alberta Personal Health Portal: A Journey to citizen empowerment and wellness • Stephane Couture, Dir. Product Management - TELUS

2. Market Trends and Lessons Learned In Canada In the USA • Canada Health Infoway • 5 key trends identified in pan-Canadian survey in 2010 – cross validated with TELUS pan-Canadian surveyin 2011. • Access to lab results • Online Scheduling • eRefills • eMessaging with clinician • Navigation • Diversity with some Key Trends • >330 applications/devices on Healthvault • Successful tethered portals for hospital systems: Kaiser, Cleveland Clinic, Veterans Affairs • Tethered portals to HIEs on the rise • Consumers want same as in Canada • Meaningful Use will push trend for patient empowerment • Allow patients to view, download, and transmit their medical information • Secure messaging for patients • Provide educational resources to patients • Interesting Hits • Lab results access – Excelleris - BC 300K users • eRefills – TELUS - QC 150K users • Lawson SMART record - ON 400 users Around the World • Europe • UK: Failed national deployment followed by successful mental health intiative • Sweden: Recently awarded nationwide PHR RFP – free for all citizens • APAC • Australia: Awarded PHR in 2012 – early implementation issues • Singapore: The proposed “open platform” approach recognises that there will not be a one-size-fit-all solution and that diversity will be an added strength. Key lessons learned - TELUS, Agarwal et al. (2013) Patient engagement solutions adoption requires 2 key premises: sponsor, participation of a clinician