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Service User and Carer Involvement in Social Work Education: Learning from experience Dr Eleni Skoura-Kirk, Lecturer in

Service User and Carer Involvement in Social Work Education: Learning from experience Dr Eleni Skoura-Kirk, Lecturer in Social Work CCCU Presentation at the Working in Partnership Conference, 10—12 March 2008 . Introduction.

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Service User and Carer Involvement in Social Work Education: Learning from experience Dr Eleni Skoura-Kirk, Lecturer in

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  1. Service User and Carer Involvement in Social Work Education: Learning from experience Dr Eleni Skoura-Kirk, Lecturer in Social Work CCCU Presentation at the Working in Partnership Conference, 10—12 March 2008

  2. Introduction • Present experience of service user and carer involvement as part of social work education at CCCU • Project funded by GSCC and Skills for Care, started April 2007

  3. Whole systems approach towards participation • Successful participation reaches beyond specific events to include a whole overarching approach (Kirby et al, 2003; Wright et al, 2006) actions values structures

  4. Levels of participation (adapted by Arnstein, 1969)

  5. Project aims: • To promote the inclusion of service user and carer perspectives within the social work educational programme offered at the University • to facilitate networking and collaborative opportunities for service user and carer groups across Kent and Medway.

  6. Plan implementation • Mapping exercise • Steering group • Service user groups • Training and support • Networking opportunities

  7. A) Mapping exercise of existing involvement work across Kent and Medway • Took place June-September 2007 • Based on questionnaire designed by existing Experts by Experience group, as part of their research training • Sent to social care organsiations

  8. Mapping exercise findings • Service user and carer involvement a common aim • Existing innovative work across agencies • Lack of networking opportunities • Lack of feedback at a regional and national level

  9. B) Steering group • Through event members of the steering group were recruited. • Steering group mainly made up of service users and carers. • Meeting monthly, consistent membership at the moment

  10. C) Service user groups • Three main groups originally identified, based on existing or new links: • Experts by Experience group (mental health) • Young people (leaving care, homelessness) • People with learning difficulties, challenging behaviour

  11. Service user groups cont. • Further expansion planned to include older people, people with physical disabilities, carers, amongst others. • Recruitment efforts to include existing service users and carers (workshop format, contact with agencies, mentoring role)

  12. D) Training and support • Recognised need and good practice to avoid 'tick-box' involvement (Turner, 2008; Levin, 2004; (Branfield et al, 2007) • Training programme planned (Jan- June 2008) • Topics include information on higher education, teaching and learning, personal skills.

  13. Training and support cont. • Service users to be used as trainers. • Service user registered as part-time students with CCCU

  14. E) Networking opportunities • Website • Database • Plans for a regional newsletter • Plans for a regional charter • Long-term aim to promote feedback at a national level (SCIE recommendation)

  15. Learning from experience: Good practice • Recognise existing expertise • Aim at involvement on all levels • Transparency of structures and roles important • Use of group meetings beneficial • Access to resources • Offer training and support

  16. Challenges: • Payment and the benefits system • Risk of 'burn-out' for those involved • Ensuring representativeness in terms of groups • Ensuring representativeness in terms of perspectives • Resource implications

  17. References • Arnstein, S. R. (1969) A Ladder of Citizen Participation, Journal of the American Planning Association, Vol. 35, No. 4, pp. 216-224) • Branfield F. and Beresford, P. with Eamon J. Andrews, Patricia Chambers, Patsy Staddon, Grace Wise and Bob Williams-Findlay, (2006) Making service user involvement work: Supporting service user networking and knowledge, Joseph Rowntree Foundation

  18. References (2) • Branfield, F. Beresford, M. and Levin, E (2007) Position paper 7: Common aims: a strategy to support service user involvement in social work education , SCIE/Shaping Our Lives National Network • Department of Health, (2002), Requirements for Social Work Education, • Kirby, P., Lanyon, C., Cronin, K. and Sinclair, R. (2003) Building a culture of participation, London: Department for Education and Skills.

  19. References (3) • Levin, E. (2004) Involving Service Users and Carers in Social Work Education, London: SCIE • Turner, M. Shaping Our Lives National User Network, http://www.swap.ac.uk/learning/usersw2.asp), accessed 5/3/2008 • Wright at al, (2006) Practice guide 6: Involving children and young people in developing social care, SCIE

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