Introduction

1. Introduction • Fast-growing occupation • Generalist • Someone trained in all departments of the facility • Medical assistant • Graduate of accredited institution • Multitasking skills A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

2. WELCOME TO HS210 • Course Documents • Discussion Board Requirements • Seminar (FLEX) • Exams • Unit 3 • Unit 6 • Unit 9 • Assignments • Unit 3– phone assignment • Unit 5 • Unit 7 • Unit 9

3. Growth of the MA Profession • According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002. • 60% in physicians’ offices • 14 % in hospitals • 10% in nursing homes and offices of other health-care practitioners • Remainder in outpatient care centers, laboratories, and other health-care-related services

4. Knowledge Base Needed • Administrative and clinical skills • Patient insurance product knowledge • Compliance (OSHA, CLIA and HIPAA)

5. Knowledge Base Needed (cont.) • Providing exceptional customer service • Practice management • Current patient treatments and education

6. American Association of Medical Assistants (AAMA) National Organization Purpose: To raise the standard of medical assisting to a more professional level AMERICAN ASSOCIATIONOF MEDICAL ASSISTANTS20 N. WACKER DR., Ste. 1575CHICAGO, IL 60606(312) 899-1500 http://www.aama-ntl.org/

7. AAMA • Publications • Accreditation • Certification • Recertification • Continuing education • Legislative monitoring • Member discounts • Group insurance • Annual national convention • Networking opportunities Serves the needs of medical assistants by providing:

8. AAMA Code of Ethics • The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting. • Members of AAMA are dedicated to the conscientious pursuit of their profession.

9. Importance of Credentialing • Malpractice • Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care • Managed Care Organizations (MCO) • Place great importance in credentials for employees.

10. Certified Medical Assistant • CMA credential is awarded by the Certifying Board of the AAMA • Certification examination evaluates mastery of medical assisting competencies • Recertify every 5 years • Continuing education

11. Registered Medical Assistant • Credential is given by American Medical Technologists (AMT) • Certification exam • Educational and experiential requirements • High school graduate or acceptable equivalent • Graduate from accredited program • Pass the AMT exam

12. RMA/CMA Examinations • General medical knowledge • Terminology • Anatomy and physiology • Behavioral science • Medical law • Ethics hematology GERD CBC intradermal hypertension

13. Medical Assistant Associations • Set standards for quality and performance in the profession • Define tasks and functions for an occupation • Provide opportunities for member networking • Further the profession and assist members to achieve career goals

14. Member Benefits • AAMA (CMA) • Professional publications • Educational opportunities • Group insurance • Legal information • Networking • Legislative monitoring • AMT (RMA) • Professional publications • AMT Institute for Education • Educational opportunities • Group insurance • Legal representation • Networking • Student membership

15. Administrative knowledge Medical record management Collections Insurance processing HIPAA Clinical knowledge Exam room techniques Medication preparation and administration Pharmacology Specimen collections RMA/CMA Examinations

16. Accreditation • The process by which programs are officially authorized • Two recognized entities for accrediting MA programs • CAAHEP • ABHES • Accreditation ensures that the program meets nationally accepted standards

17. Accredited Programs • Greater career options • Completion of a program that meets national standards • Provides recognition of your education by professional peers • Makes you eligible for registration

18. Externships • Obtain practical work experience • Duties will be planned to meet your program’s requirements • Offers you the opportunity to acquire a good reference

19. National Healthcare Association • Certification exams for other health-care occupations, such as phlebotomy and ECG technician • Continuing education • Program development • Education, career advancement, and networking services for members • Registry of certified professionals

20. Multiskill Training • Reduces health care costs • Personnel are cross-trained for more than one position • Expands your career opportunities • Office manager • Certified Office Laboratory Technician • Medical lab technician • ECG technician • Medical biller • Hospital admission coordinator

21. Daily Duties of MAs – Entry Level • Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant • Administrative • Greeting patients • Handling correspondence • Scheduling appointments • Answering telephone • Creating and maintaining patient medical records

22. Daily Duties of MAs: Entry Level • Laboratory • Performing tests such as a urine pregnancy test on the premises • Collecting, preparing, and transmitting laboratory specimens • Teaching patients to collect specimens • Clinical • Assisting the doctor during examination • Asepsis and infection control • Giving medications • Performing ECGs • Explaining treatments to patients

23. Other Duties • Advanced • Clinical • Initiating an IV and administering medication • Reporting test results • Acting as a patient advocate • Laboratory • Performing as an OSHA compliance officer • Performing more complex testing • Specialization

24. Personal Qualifications • Critical thinking skills • Attention to detail • Empathy • Willingness to learn • Flexibility • Self-motivation • Professionalism

25. Appearance • Uniform clean and pressed • Shoes comfortable, clean, and white • Hairstyle clean and pulled back • Nails short, pale color • Avoid acrylic nails • Minimal jewelry

26. Attitude • Positive and caring • Respond to criticism as a learning experience • Take direction from authority without question • Function as a vital member of a medical team

27. Change Your Attitude • If you can answer “yes” to any of these questions • Do I have repeated conflicts with people? • Have I had a conflict at work that has resulted in termination? • Do I have conflicts with authority figures? • Do people make comments about my attitude?

28. Integrity and Honesty • Everything you do and every task you complete should be performed with a goal of excellence. • Integrity and honesty are key in providing superior customer service to your patients. • Your office staff and physician must be able to trust you and the decisions you make.

29. Other Attributes • Diplomacy • Proper judgment • Communication skills • Remaining calm in a crisis • Ethical behavior

30. Working As a Team Member • Team dynamics • Assist each other with required duties • Avoid interpersonal conflict with team members • Perform extra responsibilities without questioning or complaining • Be considerate of other team members’ duties and responsibilities

31. AAMA Role Delineation Study • Areas of competence for entry-level medical assistants • Includes Delineation Chart found in Appendix 1 • Provides the basis for medical assisting education and evaluation • Three areas • Administrative • Clinical • General

32. Scope of Practice • Regulated by • Profession’s scope of practice (AAMA) • Your training • State of practice • The policies of the organization or facility where you practice

33. In Summary Medical Assistant Training on-the-job versus training programs Skills and duties according to AAMA Role Delineation Chart Stay abreast of changes in technology, procedures, and regulations

34. End of Chapter 1 Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art