Portal User Group Meeting

1. Portal User Group Meeting June 12, 2013

2. Agenda • Welcome • Business Portal • Updates • Reminders

3. Welcome

4. Portal Management Group • Angela Taetz – Manager • Craig Mollison – ECM/FileNet • Mario Mezzio – DSF Portal • Scott Hoang – DSF Portal • Margie Hasen – DSF Portal

5. Business Portal • RFP released June 2012 • RFP Selection Team selected a preferred vendor in September 2012 • Contract negotiations began in early 2013 • Contract and exhibits should be submitted to the Attorney General’s Office by end of June

6. Business Portal • First priorities when/if contract is approved • Get new Web Content Management system • Update the CT.gov website and create a new Business Portal (including new templates and content) • Implement the first revenue-generating application

7. Business Portal What it means to agencies: • There will be new agency templates based on CT.gov design • Agency sites will be migrated to the new web content management system • Vendor will be maintaining CT.gov site and will be marketing all agency state services that will help drive traffic to CT.gov • Agencies will be able to request eGovernment Services from the vendor at no cost to agency

8. Business Portal Governance • There will be a governance authority that we are calling the “Portal Review Committee” • This committee will be one of the functions of the “Information and Telecommunication Systems Executive Steering Committee” established in SB 111 • The Committee will set the priorities of the agency requested projects • The Finance Advisory Committee (FAC) will approve any fee’s that will be passed to users

9. Business Portal Proposed Target Dates (based on contract being awarded) • New web content management system installed by end of 2013 • Launch of updated CT.gov including Business Portal – 2nd quarter 2014 • Agency migrations to new system - TBD

10. Business Portal • We have started a queue for agencies that have delayed projects until the new system is in place • We will continue to add to the queue any agencies interested in being one of the early implementers of the new system • Once contract is awarded we will formalize the process to get into the queue with an online form • Start keeping track of eGovernment applications you may have customers asking for but you don’t have the funds or resources to create • More information will be provided once contract is awarded

11. Updates

12. State Agencies Regulations • Regulations of Connecticut State Agencies • Regulations Modernization Project • October 2014 • Interim Site Project – Secretary of the State • July 1, 2013

13. State Agencies Regulations • Regulations Modernization Project • The Regulations will no longer be printed by Commission on Official Legal Publications (COLP) • System targeted to go live by October 2014 • Agencies will create and update the regulations in the new system • There will be built in workflow to manage the mandated approval process • The website will have advanced searching capability • All documents that make up the “Regulation Making Record” will be posted on the site

14. State Agencies Regulations • Interim Site Project – Secretary of the State • July 1, 2013 • http://www.sots.ct.gov/sots/cwp/view.asp?a=4431&q=520270

15. Website Accessibility • Accessibility Policy for State Web Sites • Working with OPM • Agencies must comply with Subpart A – General of the Section 508 standards • http://www.section508.gov/index.cfm?fuseAction=stdsSum#general • Reviewing your site for Accessibility • No formal review committee • JAWS (BEST) • ADA Survey Form

16. Web FileManager Issues • No Files in Web FileManager • Download latest version of JavaScript • Java 7 update 21 • Relative Reference

17. Web FileManager Issues • File Does Not Appear after Upload • Cause: Java latest version • Default Java Security Settings are set to high, preventing Web-based Java applications from executing inside browsers without user confirmation • Hackers used Web-based exploits for Java to compromise their targets • Close Web FileManager and reopen

18. Web Browsers • Internet Explorer 10 (Released) • Fade effect on rotating images does not work • Compatibility View to Administer DSF • Download PPTHEdit.dll • Internet Explorer 9 • Download PPTHEdit.dll • Firefox and Chrome • Cannot be used to Administer DSF • Not Standard

19. Google Search Appliance • Google Search Appliance (GSA) has been renewed for two more years • Upgraded to new GSA on May 9, 2013

20. V4 Template Upgrade • Agency Website Consolidations - 0 • Remaining Sites to be Upgraded – 1 • Home Page Redesign is not in scope • There is a queue for full redesigns. Contact PMG to be added to the queue.

21. V4 Template Upgrade - Intranets • Agency Websites to be Upgraded - 10 • PMG will contact System Administrators to begin the process • Home Page Redesign is not in scope • There is a queue for full redesigns. Contact PMG to be added to the queue.

22. IIS Servers Hosted Sites • Space Issue • Upgrade to Server 2008 • Migration • Virtual Machine (VM) • Applications • Not an application server • Move to applications hosted servers

23. Reminders

24. URL Mapping • Global URL Mapping • Create friendly URLs • ex: http://www.ct.gov/best/portalusergroup • DNS Aliases • Create domain aliases • ex: http://www.ctgrown.gov

25. Forms and Data Collection • Sensitive data should not be collected through a standard online form • Data collected through a standard online form is stored in the DMZ which is the least secure segment of our network • If you are collecting sensitive data now, please contact us

26. Uploading Documents • Word or Excel Documents • Save as 2003 • End users might not have latest version

27. DSF Training (Basic) • PMG is offering basic DSF training • We are scheduling one class a month at DAS/BEST • The classes are geared for new users or those that need a refresher • New users will be given priority for the classes. • Returning users will be placed on a wait list and notified 1 week prior to the class if there is availability. • If you have Content Admins who need this training, please submit a work request

28. DSF Training (Advanced) • If you or your staff need advanced training (beyond the class offered), submit a Work Request, and we will schedule a one-on-one session • Please note that our availability for these advanced training sessions may be limited due to other projects and deadlines

29. Requests For Service • To request a service or report a problem, use the online form • http://www.ct.gov/doitservices/cwp/view.asp?a=1200&Q=257978 • If it is an emergency or you cannot access the form, contact the Help Desk by phone at (860) 622-2300

30. Requesting Services • System Admins should be the only ones requesting services • Content Admins or users should not be putting in RFS tickets • Exception: If there is an outage or a major problem, the Help Desk should be contacted immediately

31. Requesting Services • Please use the RFS ticketing system (IMPACT) or the Help Desk to request services • If you feel the need to contact PMG directly, please email pmg@ct.gov • Do not contact individual PMG staff members directly (including Angela) • If that individual is out or in meetings or otherwise occupied, your request could sit until their return

32. Housekeeping • Clean out eAlert and Routing queues • Some sites have hundreds of pages of eAlerts or Routing notifications • These are all stored in the DSF database • Clean out your Website • Content • Admins • Remove Admins if they left agency

33. 2013 Portal User Group Meetings • September 18, 2013 • December 4, 2013

34. Questions & Comments