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Business Continuity Forum ICT Resilience

Business Continuity Forum ICT Resilience. December 2013 Rick Thornton Business Continuity Manager (JEPU). ICT Resilience. What is the risk? Likelihood… SCC has only one data centre and it’s on the floodplain. State-of-the-art protection and an on-site generator. Impact...

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Business Continuity Forum ICT Resilience

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  1. Business Continuity ForumICT Resilience December 2013 Rick Thornton Business Continuity Manager (JEPU)

  2. ICT Resilience What is the risk? • Likelihood… • SCC has only one data centre and it’s on the floodplain. • State-of-the-art protection and an on-site generator. • Impact... • Runs 90% of applications, some are life/death critical and run 24/7. • The % is gradually falling (migrate to the internet). Note – ICT is outsourced. The risk is high and keeps me awake at night.

  3. ICT Resilience Over 21,000 social care clients What is our overall approach? • Mitigation… • The contractor is a BT-based partnership. • Include Disaster Recovery requirements in the contract. • Pay extra to cover specific high risk applications. • But the risk is still medium.

  4. ICT Resilience Over 6,000 staff Disaster Recovery… • Each year… • SCC identifies its critical applications (about 100). • CSD tell us how long it would take to recover these in the worst case scenario (days/weeks not hours). • SCC then plans for BC – i.e. keeping the service going without any ICT. This involves a lot of people.

  5. ICT Resilience Over 300 locations BC planning… • Joint plans (with CSD) for specific applications - payroll. • Specific plans for specific high risk 24/7 services – public access, social care. • General plans for the rest – paper-based manual alternatives. • But it still keeps me awake at night.

  6. ICT Resilience Working 24 hours a day Discussion workshop… • What is your level of risk? (Likelihood and Impact) • What arrangements do you have for Disaster Recovery? That is – recovering your IT. • What arrangements do you have for Business Continuity? That is – keeping your business going while you are recovering IT. • Can you sleep easy?

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