Information Society – it's a journey not a destination

1. Information Society – it's a journey not a destination Christian Rupp, Austrian Federal Chancellery

2. i2010 The i2010 strategy has three aims: • to create a Single European Information Space, which promotes an open and competitive internal market for information society and media services, • to strengthen investment and innovation in ICT research, • to support inclusion, better public services and quality of life through the use of ICT.

3. eGovernment Action Plan

4. Federal Republic of Austria Area: 83 870.95 km² Population: 8 174 733 12 federal ministries 80 district administrations 9 provinces 2359 municipalities

5. 1 1 2 4 11 13 observing cooperation among the federal levels is crucial  about 70% of administration is NOT at federal level  the way of working together has a top priority to be successful Cooperative eGovernment Cooperation EU Strategy: Federal Chief Information Officer Federal ICT Board Implementation: Federal Executive Secretary eGovernment Austria Synergy and Cooperation local government, cities, provinces, municipalities, industry 2005 2007 2001 2004 2006 2003 2002

6. Federal Government Digital Austria Spokesperson Management CIO Local and National Governments as well as Chamber Organisations and Industry Digital Austria Digital Austria eCooperation Board Federal ICT Board Provinces, Municipalities, Regions Ministries “ICT in the public sector is like a large vessel – it needs clear decisions quite ahead before real movement can be planned.”

7. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Italy Latvia Spain Malta Ireland France Poland Turkey Iceland Cyprus Norway Austria Finland Greece Estonia Slovenia Sweden Belgium Bulgaria Hungary Slovakia Portugal Romania Germany Denmark Lithuania Switzerland Netherlands Luxembourg Czech Republic United Kingdom Online sophistication EU27+ Individual country ranking regarding online sophistication maturity in 2007„The overall 76% score achieved on sophistication maturity is the average of all the surveyed countries - with this scoring, Austria remains at the top of the web-based benchmark on electronic public services for the second year.”

8. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Italy Latvia Spain Malta Ireland France Poland Turkey Iceland Cyprus Norway Austria Finland Greece Estonia Bulgaria Sweden Belgium Slovenia Hungary Slovakia Portugal Romania Germany Denmark Lithuania Switzerland Netherlands Luxembourg Czech Republic United Kingdom Full online availability EU27+ Individual country ranking regarding full online availability in 2007„Austria is the first Member State to achieve a 100% fully online availability, which means that for every service measured in this survey, each citizen or business has the possibility to access the service via a fully transactional electronic channel.“

9. factors of success • backed by highest political level • strength through coordination and cooperation • usage of state of the art technology • citizen centricity • trust and security • privacy and data protection • transparency and efficiency • eInclusion / usability • sustainability • Interoperability • technology neutrality

10. HELP.gv.at www.zustellung.gv.at Electronic File System (ELAK), Central Register eDeliveryService Portal Backoffice

11. old back office workflow

12. planning configuration/ rollout/trainingin 2003 evaluation and procurementin 2001/2002 rollout ministriesin 2004 Internal prep contractor prep desktop Rollout The „Electronic File” – shortly referred to as ELAK - was one of the largest projects of the Austrian administrative reform  improvement in terms of quality and speed of services in the administration  used in all federal ministries and already in many local governments. Only one standard ELAK software solution for all ministries  centralization of the operational ELAK system by commissioning an external provider  using web-technology helps overcome the heterogeneous IT-infrastructure in the ministries  project management and rollout planning in cooperation with all ministries All ministries with around 10.000 users are online end of 2004

13. new back office workflow ELAK electronic delivery service

14. simplify und speeding up internal processes  ELAK is the original and authentic file  improve quality of business process documentation  using modern technology like workflow and document management systems  scanning of incoming paper based mail  simplify change management (structure of ministries)  quick implementation of eGovernment services and knowledgebase of One-Stop-Shop-Government strongly influences the work in the public administration  reducing the process time (about 20 % without business process reengineering)  encourages cooperation through availability of information independent of time and place  electronic archive (reducing time for searching and transportation)  user has all information to do his job in one system  transparency at any time  everybody with access to the file is able to see the status of the process integration of LDAP to administrate users and organizations  enlargement of SAP-integration (workflow to workflow)  enabling electronic delivery services  implementation of a forms server  business process reengineering and integration of process tools  reduce complex functionality and improve the usability

15. eGovernment act • legal basis • entered into force on 1st March 2004designed especially for the electronic communication between citizens and the business world with and between public administrations • considers Data Protection Act 02 • defines terms and rules • identity and authenticity • citizen card function • source identification number • unique identification in data files • sector-specific personal identifiers • official signatures • citizen card use in private sector • electronic delivery http://www.cio.gv.at/egovernment/law/E-Gov_Act_endg_engl_Fassung1.pdf

17. eGovernment Action Plan

18. Help.gvportal central registers and ELAK- Backoffice electronicdelivery service

19. Virtual guide on Austrian authorities since 1997 • ~ 200 Live Situations, > 350 online procedures, > 1.000 eForms • Target Groups: Citizens, Enterprises, Youth, +60 People with special needs (WAI-AAA) • > 450.000 Users p.m., ~ 1.000 Questions and Remarks p.m. • ~ 200 Content Partner, Content Syndication • Winner of the eEurope Award 2003 • Public Multimedia Stations for free • HELP in Second Life, euro2008.help.gv.at • One-Stop-Shop (EU Service Directive)

20. Austrian eGov: eInclusion Promoting non-discriminatory access • Free access for "gv"-domains: > 600 Multimedia stations Austrian wide • E-Government Law > WAI public websites

21. E-Tresor Issues/Life Situations due to user’s profile Electronic Delivery Service News Information Service Reminder Forms/Online forms due to user’s region Authorities due to user’s region Forum

22. eGovernment Action Plan

23. eID Citizen Card Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card:Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards Austria is member of the EU STORK (secure identity across borders linked) project http://www.buergerkarte.at/index_en.html • Within administration: • in order to provide more efficient procedures and to avoid extensive data to be collected • Access to e-gov: • in order to facilitate e-government and transformation (automated procedures) • Access to e-business: • in order to raise quality trust and security by profiting from public sector

24. Residence Register • since 2002 all communities recording the residence data of persons living in Austria online via the internet • possible to obtain a complete list of all residence of a person in Austria by one mouseclick • including contact address in the case of prisoners and homeless people • linked with the Register of Buildings and Dwellings as well as the Register of Addresses • ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically • basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card • also enterprises can use individual data http://zmr.bmi.gv.at

25. Help.gvportal central registers and ELAK- Backoffice electronicdelivery service

26. ID Open Source eGov • Identification (MOA ID): serves as a module for a secure login using the citizen card concept. It is in place in tax declaration, social security and will gradually develop to become the high end login for citizen. • Verifying Signatures (MOA SP): this module consistently verifies electronic signatures according to the choice of standards eGovernment has defined. • Mass Signature (MOA SS): electronic documents, bills et. Can be electronically signed to be prepared for automated delivery. • Electronic Delivery (MOA ZS):documents are forwarded to electronic delivery according to the security level demanded. This module serves as an interface between the electronic workflow and the delivery to the end user (citizen or business).

27. eDelivery delivering documents is key for eGovernment a consistent model of electronic delivery has to complete such effort Application independent electronic delivery electronic documents need the potential for being authentic - even if printed on paper such documents shall keep validity Official signatures serve to facilitate recognition of the fact that a document originates from an authority.

28. eDelivery

29. eGovernment Action Plan

30. eGovernment Action Plan

31. jugend2help.gv.at

32. Austrian Legal Information System • It‘s an electronic database operated by the Federal Chancellery available on the Internet since 1997 • It‘s an information plattform on the current law in the Republic of Austria • It serves the publication of the Federal Law Gazettes • Free of charge • www.ris.bka.gv.at

33. Forms of Elections Controlled Uncontrolled Place (Polling Station) (At Home) Optical Scanners Medium Polling Station Postal Voting Paper Internet Voting EVM Electronics Kiosk Voting 33

34. eVoting in Austria 2000: First idea to talk about eVoting in Student Council 2001: Laws passed for Student Council and Chamber of Commerce 2004: Inter-departmental Working Group for eVoting headed by Ministry of Interior – Legal, Technical, and International 2007: Minister for Science picks up eVoting for Student Union

36. eGovernmentit‘s a journey not a destination!Christian.Rupp@bka.gv.atAustrian Federal Chancellery http://www.cio.gv.at/egovernment/umbrella/Administration_on_the_Net.zip