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Avoiding Disconnection – Policy and Outreach

Avoiding Disconnection – Policy and Outreach. September 26, 2011. SCE’s Approach to Avoiding Disconnections. Outreach and Education Affordability and Assistance Notification and Awareness. Avoiding Disconnections – Outreach and Education. Community Events Marketing and Advertising

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Avoiding Disconnection – Policy and Outreach

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  1. Avoiding Disconnection – Policy and Outreach September 26, 2011

  2. SCE’s Approach to Avoiding Disconnections • Outreach and Education • Affordability and Assistance • Notification and Awareness

  3. Avoiding Disconnections – Outreach and Education • Community Events • Marketing and Advertising • Media Campaigns • Employee Ambassadors • Partnerships

  4. Avoiding Disconnections – Affordability and Assistance • Enroll Eligible Customers in Programs that Increase Affordability • Energy Assistance Funds • Enhanced Processes for Offering Assistance • Modified Policies to Reduce Pressure on Customers

  5. Avoiding Disconnections – Notification and Awareness • Bill Statements and Notices • Focus on Increasing Customer Awareness • Additional Safeguards for Special Needs Customers

  6. Backup / Appendix

  7. SCE Residential Collections Procedures

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