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The power of information

The power of information. Janet Witty 9 November 2007 www.chks.co.uk. It’s all a bed of roses being a consultant – isn’t it?. Glamour Travel Hotels Hospitality Working from home. The power of information. Is information ready? Information as a business tool

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The power of information

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  1. The power of information Janet Witty 9 November 2007 www.chks.co.uk

  2. It’s all a bed of roses being a consultant – isn’t it? • Glamour • Travel • Hotels • Hospitality • Working from home

  3. The power of information • Is information ready? • Information as a business tool • The impact of inaccurate information • The power of accurate information • The road to success • The challenge

  4. Is information ready? • Has information been ready for • Clinical indicators? • Clinical audit/effectiveness? • Performance monitoring? • Purchaser/provider split? • And now • Market economy?

  5. The information function – is it ready? • Where is it? • Which directorate? • Does everyone know about you and what you do? • Are you out there promoting yourselves? • Why is it invisible in some organisations?

  6. Is ‘business tool’ the latest phrase? • A bit of all things to all men – who wants what • Performance, clinical governance, staffing and finance – who remembers Mrs Korner? • Market economy – where is the work coming from and where is the potential work going to? • Even as priorities change you can’t afford to take your eye off any of the balls – Maidstone!

  7. Is information meeting the business need?Is it ‘fit for purpose’? • Quantity • Quality • Accessibility • Ownership • Responsibility

  8. Consultant/speciality information • Consultant /specialty transfers • Ward transfers • Admissions units • On-call rota and sub specialty

  9. Length of stay information • Rogue dates of admission • Incorrect specialty • Multiple transfers – are they for clinical reasons? • Rehabilitation units

  10. Day case information • Getting onto the waiting list correctly • Day case overstays • Clinical performance • ICD10: K40 – OPCS4.4: K40

  11. Clinical Coding Your organisations future depends on this. • Clinical coding should be painting a picture of patient care • Clinical involvement • Source documentation • Audit and training

  12. CHKS Survey for 2006

  13. What can be done about this? • Consultants will always say the information is rubbish – don’t always assume they are wrong • Basic audit routines • Experts at CHKS who can do: • Process reviews for information/clinical coding • Case note reviews • Comparisons with other organisations • Reports with recommendations

  14. Need to get off the downward vicious circle and onto The upward virtuous spiral

  15. What can be done with accurate information • Changing clinical practice • Sub specialisation • On call rotas • Pre operative assessment for transfers in from other hospitals • Changing business practices - Appointed extra consultants - Increasing angioplasty for reduce LOS -influenced the purchasing intentions after producing the Joint Strategic Needs Assessment to underpin the 3 year PCT Strategic Commissonisng Plans

  16. What we believe in Insight for better healthcare

  17. The CHKS healthcare performance cycle Coding & data management PRODUCTS CONSULTANCY TRAINING RESEARCH Performance measurement Benchmarking Health economics Predictive modelling Accreditation & healthcare standards Decision, action & change Process review & audit

  18. So do you think you are ready? • Can information meet the changing and rising demands from all stakeholders? • Is information correctly positioned in your organisation? • Are we prepared for the true healthcare market economy?

  19. Thank you Janet Witty www.chks.co.uk

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