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INDUCTION AND REGISTRATION

INDUCTION AND REGISTRATION. “You never get a second chance to make a first impression”. David Brookfield Head of Student Administration The University of Liverpool. Concentrating on Taught Programmes Offer / Confirmation / Clearing / Accommodation “Freshers Packs” Pre-Arrival Activities

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INDUCTION AND REGISTRATION

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  1. INDUCTION AND REGISTRATION “You never get a second chance to make a first impression” David Brookfield Head of Student Administration The University of Liverpool

  2. Concentrating on Taught Programmes Offer / Confirmation / Clearing / Accommodation “Freshers Packs” Pre-Arrival Activities Welcome to the University Enrolment / Academic Registration Financial Registration Workshop on Planning Induction and Registration Questions OUTLINE

  3. We are scheduled for 75 minutes I certainly don’t want to talk for all that time This is a workshop – you will have to work The session will have been a success if it raises more questions than it answers THE PRESENTATION

  4. Undergraduate straightforward through UCAS Critical dates determined by UCAS Future changes due to PQA? Taught Postgraduate more complex Future influence of points based visas and reporting system? OFFER / CONFIRMATION / CLEARINGThe run-up to induction and registration

  5. Provisional booking of accommodation at conditional offer stage, typically May/June Liverpool - Accommodation booked online Student access to Spider (Banner) Student Web using student ID and PIN Considerable flexibility in accommodation requests ACCOMMODATION BOOKINGReally the first stage in induction

  6. ONLINE ACCOMMODATION BOOKING FORM

  7. ONLINE ACCOMMODATION BOOKING FORM

  8. Accommodation confirmed and room allocated after unconditional offer accepted (i.e. AS12 or equivalent received) Special arrangements for students with early start dates (e.g. students on taught postgraduate programmes with field courses prior to start. General trend towards students seeking accommodation in private sector – University provides support to assist such students. ACCOMMODATION BOOKING

  9. Posted to all UK/Islands/EU expected entrants E-mailed to all expected entrants (UK/Islands/EU/Overseas) Distribution last week of August Further distribution daily to clearing and RPA expected entrants Contents always available online FRESHERS PACKS

  10. Your Registration Your University Your First Few Days Computing Essentials Guide Sports Centre Guide Sports Centre Membership Application Form FRESHERS PACK CONTENTS

  11. ELECTRONIC FRESHERS PACK

  12. ELECTRONIC FRESHERS PACK

  13. Flow Charts and Screen Dumps of the process up to Registration Instructions on Tuition Fee Payment including instalment plan (students should pay before arrival) Instructions for online entry of personal details (addresses, phone numbers, emergency contact details) Instructions for online uploading of photographs Web links to module catalogues FAQs YOUR REGISTRATION

  14. WEB BASED FEE PAYMENT

  15. Comprehensive document with information that students will need during their complete period of study including: Welcome from the VC, the “Student Charter”, one page summary of the content of “Your Registration”, Vaccinations (MMR), Student Health, Disability Students Team, Financial Support Team, International Students Team, Counselling Service, Childcare, Mental Health Advisory Service, Accommodation, TV Licences, Police Registration, Administrative Services (Council Tax Student Certificates, Bank Status letters, etc), Computing, Academic Support, Suspension/Transfer/Withdrawal, University Library, Sickness Absence, Policy on Part Time Working, Careers and Employability Service, Personal Tutor Scheme, Guild of Students, Chaplaincies and “Faith Express”, Prayer Room, Security, Discipline, Complaints, Health and Safety, etc. YOUR UNIVERSITY

  16. Department or Programme Specific Information on Induction YOUR FIRST FEW DAYS(Previously “Essentials Guide”) • Timetable for Induction Activities • Programme Structure • Reading List • Academic Timetable • Term Dates, Assessment Dates • Additional information for Adult Learners and • International Students

  17. COMPUTING ESSENTIALS AND SPORTS CENTRE GUIDE

  18. Mailing from Guild of Students to all expected entrants Address data supplied by central administration Information on social and sports activities Guild working closely with the University to address issues of binge drinking and antisocial behaviour GUILD OF STUDENTS MAILING

  19. Staff or Paid Student Helpers at Manchester Airport, Railway Station and Coach Station Coaches from each venue to University and Halls of Residence Opportunity for new international students to meet student helpers and each other INTERNATIONAL STUDENTS MEET AND GREET

  20. Dedicated two day welcome event for International Students INTERNATIONAL FRESHERS CONFERENCE

  21. University Presentation Guild Presentation Safety in the City Dinner for 450 in Adelphi Health Presentation Helpdesk and Information Stalls Tours of the City Police Registration Adjusting to Life in the UK Presentation INTERNATIONAL FRESHERS CONFERENCE

  22. TWO DAY FRESHERS ACTIVITIES WELCOME FROM VC AND GUILD COMPUTING/LIBRARY STUDENT FINANCE AND SAFETY UNIVERSITY (CENTRAL) WELCOME FROM HOD WELCOME FROM STUDENT SOCIETY DEPARTMENT INTRO TO PERSONAL TUTOR INTRO TO COURSE HEALTH AND SAFETY (LABS and SIMILAR?) DIVERSITY AND EQUALITY

  23. GUILD OF STUDENTS FRESHERS ACTIVITIES GUILD PRESIDENT AND OFFICERS AT INTERNATIONAL FRESHERS GUILD WELCOME DURING UNIVERSITY INDUCTION GUILD OF STUDENTS WEEKEND GUILD FRESHERS FAIR

  24. International Students (International Freshers Fair) Adult Learners (Skills for Success) Student with Special Needs Erasmus and other exchange (Central Registration) Non-Standard Start Dates (Early Registration) Part-time Off-Site Internal Transfer (Depends on “magnitude” of transfer) Recognition of student diversity and WP ADDITIONAL INDUCTION ACTIVITIES FOR SPECIAL GROUPS OF STUDENTS?

  25. Online entry of addresses, telephone numbers and emergency contact details prior to arrival Photograph for ID card uploaded online prior to arrival Paper registration forms pre-printed centrally and distributed to departments Module, previous qualifications and disability details checked by student. Form signed by student to confirm agreement to Ordinances, etc. Students required to produce qualifications if not already on form (i.e. from the EBL) Form signed by department to confirm registration Entry of details on Banner triggers SAC return ACADEMIC REGISTRATION

  26. AVOIDING QUEUES OF STUDENTS WITH THESE

  27. One Stop Shop for all student administration including fee collection Provides particular support for new students Need to minimise queues during induction period Frequently needed documents (e.g. Council Tax Student Certificate, Enrolment Status Letter) requested on line and posted to term time address. Additional “Help Centre” established elsewhere on campus for Freshers Week. STUDENT ADMINISTRATION CENTRE

  28. Student “Financially Registered” when either: Paid in full, Paid first instalment and set up payment plan, Provided Sponsors Letter (usually overseas) Confirmation of tuition fee loan through SSAR file FINANCIAL REGISTRATION Fee payment primarily online (Debit Card, Credit Card or Online Direct Debit) although cheques and cash can be accepted through ABC system or bank drafts directly

  29. Realistic deadlines for financial registration Penalties that are simultaneously acceptable to Academic Departments and to colleagues in Finance? Special arrangements for clearing or late applicants (tuition fee loan elsewhere) Need for comprehensive communications strategy CONTINUING ACTION ON FEE COLLECTION

  30. Online or Paper Registration? Survey of 30 universities show almost all “register online” (Handout) But what does this mean? Full registration including programme, modules, etc? Collection of personal information with module registration in Faculty or Department? INDUCTION AND REGISTRATION AT OTHER HEIs

  31. Enrol/Register New Students before Continuing? ARC survey shows slightly more than half respondents (13/23) register new students before continuing students (Handout) However some others handle new students separately – not listed as “before” as continuing students register online over a period INDUCTION AND REGISTRATION AT OTHER HEIs

  32. Split into 6 groups to plan the Induction and Registration Activities of this famous University WORKSHOPINDUCTION AND REGISTRATION AT THE UNIVERSITY OF POPPLETON With apologies to Laurie Taylor and the THES

  33. Group 1 – Printed Information (Freshers Pack) Group 2 – Induction activities for all students Group 3 – Online/Paper Enrolment (What information to collect) Group 4 – Module Registration (Online or paper, Registry/Faculty/Department) Group 5 – Financial Registration Group 6 – Special Categories (e.g. International, “Adult Learner”, Part Time, Erasmus, Special Needs, Internal Transfer, Off-Site) INDUCTION AND REGISTRATION AT THE UNIVERSITY OF POPPLETON

  34. INDUCTION AND REGISTRATION AT THE UNIVERSITY OF POPPLETONWHAT ARE YOUR IDEAS?

  35. ? INDUCTION AND REGISTRATION

  36. INDUCTION AND REGISTRATION David Brookfield

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