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Business Process Management - Digital Transformation

Navvia, a major ITSM Software, and Services organization, today declared it has been involving into the 2014 record of Cool Vendors in IT Operations by Gartner, Inc.<br>

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Business Process Management - Digital Transformation

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  1. Business Process Management – Where the transformation begins Digital transformation is critical to satisfying today’s customer who wants everything faster, better and cheaper. As such, the consumer experience is becoming the focal point for most organizations.  However, companies struggle to meet those demands while so many of their products and services aren’t completely automated or utilizing their information platform in the most effective way. 

  2. Business Process Management (BPM) is the answer to help an organization begin their digital transformation journey and exceed customer expectations. Business Process Management segments the digital transformation process into three easy steps: define the current state, achieve a target state and continuous improvement. Step 1: Define the Current State The digital transformation journey begins with a strong foundation and understanding of where the organization is today in delivering products or services to their customers.

  3. The product/service owner needs to understand from the consumer’s view what value is received from the product or service, and elicit feedback on what may be improved or enhanced to provide even more value to them.  It is important to understand how to measure the business value, and drive consensus with the business on the approach utilized to calculate the business value or quality of the product or service.

  4. Knowing this information prior to making any significant changes to tools, process, or people will eliminate the need for rework which otherwise might be discovered much later in the transformation process. Once it is clear how the business perceives the value, the product/service team needs to identify all tasks and activities which are performed, either manually or automatically, throughout the delivery lifecycle. 

  5. The best means for capturing this information is typically to create a workflow depicting the tasks and activities and the dependencies between them.  It is important to capture all data elements impacting the various tasks and activities, and how that data changes as it progresses through the delivery lifecycle. All participants in the process must be represented during this activity, or key information will be excluded.  In many cases, the processes previously documented or approved may in fact not be what is actually being followed by all participants.  Walking through the delivery process in a very deliberate, step-by-step fashion will typically lead to increased awareness and understanding for all team members.

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