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Innovative Investor’s Services

Discover the innovative services and investor-focused agenda of Bahrain Investor's Center, a case study of the Ministry of Commerce's vision to make Bahrain a global and competitive marketplace. Explore the attributes that drive investment climate and learn about the initial outcomes achieved through speed, simplicity, transparency, service orientation, delivery, democratic/open environment, low costs, and legal protections.

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Innovative Investor’s Services

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  1. Innovative Investor’s Services

  2. Agenda Ministry of Commerce Vision Investment Climate Attributes Bahrain Investor’s Center as Case Study Initial Outcome (Result)

  3. MOC Vision “To make Bahrain a global and competitive marketplace clustered around knowledge driven economy, and to become a model for innovation and timely customer services”

  4. Investment Climate Attributes Based on World Bank Investment Climate Attributes …

  5. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency Transparency SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections • Where we came from: • Manual Operations, process & records • Mandatory Personal Visits for all services • Where we are now: • Online Information about businesses (50,000 company records ) • 57 Services online ( G2G, G2C,G2B) • Business Inquiry ( Specific & General) • Electronic Gazette

  6. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections Service Oriented Delivery Capital Direct Investment $ 1,000,000,000 Where we came fromSingle delivery channelHuman Intervened Process Where we are now: • Multiple delivery channels • Professional Services • One stop shop Services • Leveraging leading edge technologies

  7. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections Cost Optimization • Manual to Automatic • Reduced Human Interventions • Speedy Services • Online Access to information • Real Time Processing • Average growth FDI is 4% • Growth of C/R 23%

  8. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency Legal Protections SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections • Established regulatory framework …Company, Commercial, IPR, eTransaction … • Property ownership • Membership of International Organizations … WTO, WIPO … • Corporate Governance • Anti money laundering … World Check …

  9. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency Democratic/Open Environment SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections • Parliament • Transparency of information/systems/decisions • Membership of WTO means we play by the rules • Partnership with the private sector

  10. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency Simplicity & Speed SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections Company Registration: 2 Working Days process Renewal : e- channels no need for visit Other Amendments: 2 Working Day process Rationalization of forms (single application form), fees, procedures One-Stop Shop … everything under one roof … e-payment & Online Services 24/7

  11. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections Single Visit “A single contact point for all commercial licensing”

  12. Public private partnership Bahrain Investors Center Government Sector • Ministry of Labour • BMA • Ministry of Health • Ministry of Information • Ministry of Industry • Ministry of Municipalities • Ministry of Electricity • Ministry of Interior • Ministry of Justice NGO’s & Private sector • Microsoft • EDB • Chamber of Commerce • Batelco • E&Y • Qais Al Zu’bi • Ahli United Bank • KFH House • Supreme council for Women

  13. Today & Tomorrow Previous Situation Current Situation The average time to Get a Commercial Registration approved by all the official parties is between 2 to 5 weeks. • There is no cooperation between the official parties from the investors point view. 80 % of the Commercial Registration can be completed within 24 hours. • 10 % Of the Commercial Registration can be completed in Less then 5 Days. • 10 % For special projects Ministry C Ministry A Other Ministries Ministry B Ministry A Other Ministries Ministry B Ministry C

  14. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections Investor Center Business Model Single Visit At BIC Executive Committee e Investors Services e Channels Investors Services Center Multifunction Staff Services Enhancement Awareness Services Technical Support Services Legal Advisory Services Financial Services Official Services Professional Services Audit Services Customer Relation Integrated Database

  15. Successful Stories

  16. Speed Speed Speed Speed Simplicity Simplicity Transparency Transparency Simplicity Simplicity Transparency Transparency SERVICE Oriented SERVICE Oriented Investor Investor SERVICE Oriented SERVICE Oriented Investor Investor Single Visit Single Visit Single Visit Single Visit Delivery Delivery Satisfaction Satisfaction Delivery Delivery Satisfaction Satisfaction Democratic/Open Democratic/Open Democratic/Open Democratic/Open Low Costs Low Costs Low Costs Low Costs Environment Environment Environment Environment Legal Protections Legal Protections Legal Protections Legal Protections Municipality MOI Municipality MOI DRS Health CIO Interior DRS Health Interior CIO Work /Home e-Cafe MOJ Partners MOJ Partners MOFNE MOFNE MoLSA MoLSA PS Kiosk Mobile ICS e Investor Concept Next Step

  17. Initial Outcome (Result) • Increase in Web Uptake • Redeployment of Back Office Staff (8) • More Revenue Opportunities • Net Saving of US$ 500,000 appox. • Average growth FDI is 4% • Growth of C/R 23% • Customer Satisfaction

  18. Customer Appreciation • كتبت: أماني الخياط • “التجارة تصدر السجل التجاري في نصف ساعةتوجه لتكثيف العمل الإلكتروني لإنجازالمعاملات “

  19. Customer Appreciation • تحقيق: لطفي نصر • “المستثمرون ورجال الأعمال: نحصل على السجل التجاري خلال 30 دقيقة“ • “.......ونجح وزير التجارة في تجميع معظم الوزارات أو الجهات المعنية تحت سقف واحد ولأول مرة في تاريخ البحرين....“

  20. World Recognition “MOC portal has been selected by WSA as one of the world top 5 e-content” Prof. Peter A. Bruck Chairman of WSA “Your vision, dedication and effort in promoting e-commerce and transparency have led the foundation of the ICT industry, not only in Bahrain, but throughout the Arab region” Bill Gates Chairman of Microsoft

  21. Lessons learnt • Clear Vision & Mission • Dedicated Team • Partnering with the right people • Creating a collaborative environment for operation • Leveraging Technology

  22. Our journey has just started All Under One Roof to Serve The Investors … Thanks …

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