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Tuesday, May 17, 2011 University of Michigan – Ross School of Business 8:00 a.m. – 4:30 p.m

StaffWorks Conference Technology and Best Practices. 2011. Tuesday, May 17, 2011 University of Michigan – Ross School of Business 8:00 a.m. – 4:30 p.m. For High Impact and Engagement. CREATING A POSTER EXHIBIT. This Presentation. Identifying Content : What to Present

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Tuesday, May 17, 2011 University of Michigan – Ross School of Business 8:00 a.m. – 4:30 p.m

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  1. StaffWorks Conference Technology and Best Practices 2011 Tuesday, May 17, 2011 University of Michigan – Ross School of Business 8:00 a.m. – 4:30 p.m

  2. For High Impact and Engagement CREATING A POSTER EXHIBIT

  3. This Presentation • Identifying Content: What to Present • Designing Presentation: Designing to get People’s Attention • Mechanics: Putting Together the Poster

  4. StaffWorks Conference 2011Schedule-At-A-Glance

  5. Ross School of Business

  6. Criteria for an Effective Poster • Demonstrate benefits to your unit and/or across campus • Show how the approach might be applied in other units

  7. Highlight Accomplishments • Enhanced service to students, faculty, staff • Saved time and/or resources • Increased effectiveness and efficiency • Improved campus climate • Advanced the campus strategic priorities

  8. Who Is My Audience? • Campus Leaders and Administrators • Staff • Researchers

  9. Best Practices/Case Study WorksheetDocumenting Your Improvement • The Best Practices/Case Study worksheet will help you document your project/process improvement • Once completed, you have a tool to organize your poster exhibit

  10. What Does a Typical Display Look Like? Tri-Fold Table Top Displays On 34” x 44” or similar size foam core board 1-2 Exhibits per Table

  11. Key Components • Clear explanation of process, purpose or improvement • Visual display of the project/process • Flowcharts or Graphs • Before & After Pictures • Photographs • Website “snapshots” • Documentation of the impact • Best Practices/Case Study worksheet • Focus on What is Transferable

  12. Design Tips • Keep things simple • Use graphics • Limit the amount of text • Use fonts and colors that are easy to read • For a downloadable version of theUM logo & official usage guidelines see:http://www.logos.umich.edu/

  13. Easy 1-2-3 Poster Creation “One slide fits all” • Use the PowerPoint template we give you • Create entire poster as one slide using the template • Save your presentation as a PDF file with your uniqname as the file name. • Upload your PowerPoint slide to your original submission (see email with specific personalized URL) • Your poster will be set up for you on May 17th at the Ross School of Business. • Be at the conference to present your poster!

  14. Problem Statement or Objective • Explain the original need, challenge, or opportunity you addressed. • Example: Difficulty in connecting individual assessment projects to departmental, divisional and campus goals. • Improvement • Describe the technology or best practice you developed or implemented. • What processes were improved? • What changes were made? • Example: Established a divisional plan linking assessment to department’s annual budget allocations. • Results • Describe the results of your process improvement or technology • Summary of the results. • What is the impact? • List other departments, programs, or offices who have already adopted changes or new processes. • Example: All assessments are centralized in one place enhancing ability to analyze data across different surveys, departments, and divisions. • Future Development • Describe ways this process improvement or technology could be further implemented or shared beyond your unit. • Possible ways to develop the method or idea further to reach beyond its current use. • A timeline of planned activities. • Example: Other campus units are invited to use this common assessment platform in order to broaden the institution’s understanding of what students are learning. Insert Title Here No More than 1 or 2 Lines, 80 - 96 Point Font Statement of Technology/Best PracticeNo More Than 2-3 Lines60 - 68 Point Easy to Read Font Goals List 3 or 4 Main Goals Size 54 – 72 Point Font Titles Bolded and in Larger Font Your Contact Information Name, Phone, Email, URL, etc. Size 40 – 48 Font Placeholder for pictures, graphs, charts, etc. (Delete this box and insert your picture or chart here) • Formatting Guidelines • (Delete this text box) • Use 66 – 80 point font for headings. • Use a 36- 48 point type for bullet items. • Choose background colors, font type, font colors, etc. • Use images, charts, or graphs as needed. • DO NOT change the column width. They are already set to create the poster.

  15. Overview • Increased emphasis on patient satisfaction as a benchmark of medical care quality. Historically, Radiology has been above average for UMHS departments, but could be better! • Quality initiative and lean programs implemented reduced expenses and improved efficiency metrics. However, patient satisfaction scores were unchanged, affecting staff morale. • Intervention • A diverse inclusive team was formed to develop a Service Excellence program, including clinical and non clinical staff, faculty and trainees, from all services/divisions in Radiology • Monthly meetings on a series of topics, including review of UMHS and Radiology Mission Statements • Developed & implemented the Radiology Gold Service philosophy • Attestation to practice this philosophy signed annually by all faculty and staff • Applies to in person, on phone and electronic interactions • Service philosophy competency part of yearly evaluations, hiring and on boarding practices • Exam closure cards given to all patients including name of staff/faculty who cared for them and what procedure they had • Thank you card for managers and leaders to use for recognition • Launched in October 2010 • Results • Improved patient satisfaction scores in two consecutive surveys; now the highest across UMHS • Radiology compared to other Departments • We will continue to provide the best service by keeping patients and families first • This best practice helps Radiology make The Michigan Difference by using the technology of connection that is in all of us to help each other • Contact : Andrew Paberzs • 734-936-5348 The fruit of silence is PRAYER The fruit of prayer is FAITH The fruit of faith is LOVE The fruit of love is SERVICE The fruit of service is PEACE

  16. StaffWorks Poster SessionSet Up and Tear Down • DAY OF StaffWorks Conference: Ross School of Business Building doors open 7:45 a.m., Tuesday, May 17, 2011 • Exhibits will be fully setup on 6th floor Colloquium, by 7:30 a.m. on Tuesday, May 17th (Poster exhibits displayed 8:00-4:30) • Take exhibit down by 5:00 p.m.

  17. To ask questions about thedesign of your poster, please contact: staffworks-sc@umich.edu Poster template and sample are also available at http://www.voices.umich.edu/staffworks/index.html

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