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NIATX Opiate Treatment Program Call in June 23, 2010

NIATX Opiate Treatment Program Call in June 23, 2010. Tami Bahr, LCSW, CSAC, ICS Assistant Director Connections Counseling. PDSA – Increase Group Attendance. Executive Sponsor identified this goal Change Team Brainstormed Ideas Came up with a variety of ideas to test

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NIATX Opiate Treatment Program Call in June 23, 2010

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  1. NIATX Opiate Treatment Program Call inJune 23, 2010 Tami Bahr, LCSW, CSAC, ICS Assistant Director Connections Counseling

  2. PDSA – Increase Group Attendance • Executive Sponsor identified this goal • Change Team Brainstormed Ideas • Came up with a variety of ideas to test • Reminder calls, survey group, text messages, reminder cards • Decided to try reminder cards for groups • Required minimal amount of staff time & monetary investment • All staff could participate

  3. Data Collection & Results • Utilized group rosters to identify who is supposed to attend group and who actually attended • Collected baseline data for one month on all groups (18/week) • Implemented reminder cards & collected data for one month on all groups (18/week)

  4. Change Project Results Group Reminder cards given to all clients enrolled in group

  5. Strategic Advantage • Staff participation in groups is a fixed number • 2 staff per group • Increase in group attendance = Increase in direct revenue • There is no additional cost to the clinic • Increased attendance also = Increased opportunities for clients to connect

  6. Sustainability Plan • Feedback from clients • Reminder cards were “overkill” for clients who attend consistently • Reminder cards were helpful for new clients • Feedback from staff • Reminder cards were useful for clients who were inconsistent • Changed protocol to incorporate feedback • All new clients get group reminder cards for 1st mo • Therapists use discretion to give reminder cards to inconsistent clients

  7. Lessons Learned/Considerations • Group culture varied and may have impacted results • Some groups had high attendance rates for baseline and change project • Other factors may have impacted attendance • Baseline group was in October • Change project was in November (weather worsened) • Clients may have wanted to attend group and remembered to attend but had other barriers to get there • Tracking data on 18 groups is a little overwhelming • Future change projects should explore these issues

  8. Tami Bahr, LCSW, CSAC, ICS Connections Counseling 1334 Applegate Road, Suite 101 Madison, WI 53713 Phone: (608) 221-1500 ext 23 Fax: (608) 221-1515 Email: tami@bahrnet.ws www.connectionscounseling.com

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