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A good pracitice A project funded by Regione Lazio “Gender Certification in cooperation enterprises ” July 2009- July 2010 Maria Mantini Satta – Progetto Donna progdonna@progettodonna.net. Progetto Donna standpoint. There cannot be quality in organizations if
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A good pracitice • A project funded by Regione Lazio • “Gender Certification • in cooperation enterprises ” • July 2009- July 2010 • Maria Mantini Satta – Progetto Donna • progdonna@progettodonna.net
Progetto Donna standpoint • There cannot be quality in organizations • if • there is gender discrimination, • under-valorization of part of the work force, no attention to workers work/life wellbeing
The aim of the project • To prepare three cooperatives to undergo a gender audit • To support a 9001 ISO Certification company to carry out the gender audit
PROGETTO DONNA’S ROLE • Progetto Donna, as the project promoter, has acted as gender and organzation consultant to both the three cooperatives and the ISO 9001 Certification company in order to reach the goal
Three cooperatives of CONFCOOPERATIVEat the center of the experimentation • CASSIAVASS • (Coop. Social Services Ong, medium size) • OSA • (Health and hospital services, large) • LA CASCINA • (Public and private catering, canteen service, large)
The goal reached: advanced quality • What we have done: we have integrated • Equality and gender difference valorization • inside the enterprise system, • in its policy, processes and practices • The support and methodology medium: • the ISO 9001 and 9004 quality system management
Who we have worked with: • Three cooperatives and their reference persons: HR managers, ISO Quality System managers, Training and staff selection managers • The Certification company Aenor Italia and its auditors
The important conditions for success with organizations • - Top management support and approval: • the whole work has been a continuous report from the reference persons to the TM; we have been able to proceeded upon their approval • - Reference persons convinced of what we are doing, over and above the TM approval
Our starting discussing points with the oraganizations reference persons • What EO are not: • spot actions to take into consideration when there is time and there aren’t more urgent issues to deal with • Why EO cant’ be confined to CSR policy and practices
And then, after convincing them, • We have explained how and why gender issues are business factors
The seminars and meeting main objectives: the strategic link between • HR management • Women/men equal opportunities • Enterprise competitiveness • Systems quality/management of QS
What the three coops have got from this experimentation • Understanding • What gender means and how it influences business • Awarenss • Of the importance of planning, managing and evaluating, integrating gender issues • Tools • Manual and procedures integrated with gender attention: from TM strategies to communication and reviews • Practice • Gender as part of the annual life cycle of the organization
The work with ISO Certification company • Step 1: transfer quality gender competence to the auditors in order to be able to audit gender as a quality factor • Step 2: help them to detect the most meaningful issues, processes and practices in line with ISO standard
Output of our work with auditors • Creation of a Checklist to carry out the gender audit • The most important issues to be audited from a gender point of view’
At the end of all this work, • the Cooperatives have experimented • a gender audit, • according to ISO 9001 and 9004 standards
The main processes in which we have integrated gender • Top management policy • Annual strategic Planning and its inputs • Disaggregated data gathering (quali. and quanti) • Staff selection • Training • Work/life balance
Career • Maternity cycle management • Inside and outside communication • Employees and customers needs and expectations • Suppliers • Service/product • Responsabilities, monitoring and evaluating
Some of the results already there • A person charged with gender equality responsibility • Approved € 30.000 for EO actions • Approved, for next year, an increase of women in middle management from the actual 3% to 13% • Created dedicated files for EO in the enterprise intranet
Created a module on GE to be introduced in the management training • ‘Family care service’ planned for employees • Gender disaggregaed data gathering started • Planned an increase of women presence at TM in the three year plans
The gender certification process: • Helps the enterpise to detect the critical obstacles to quality • Helps the process review for the optimization of enterprise organization • Favoursthe detection of development and improvement areas in HR management • Favours the prevention and overcoming of correlated stress causes
The gender audit impact interpreted by a Coop QMS manager, after the gender audit had finished • ‘Sure, today we have carried out a gender audit but once gender is fully integrated into the system, these gender issues are going to be part of our management system and the usual ISO audit will include all of this’