1 / 25

ITA Meeting

ITA Meeting. May 6, 2010. Harris Room (UC 2.212). ITA Meeting Agenda. IT10-32 Apple Computer Support. 15 Minutes. Dalin Bruns Project Management Office. Apple Computer Support. Scope Includes. Identify and document infrastructure needed to manage Macintosh systems on the domain

nonnie
Télécharger la présentation

ITA Meeting

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. ITA Meeting May 6, 2010 Harris Room (UC 2.212)

  2. ITA Meeting Agenda

  3. IT10-32 Apple Computer Support 15 Minutes Dalin Bruns Project Management Office

  4. Apple Computer Support Scope Includes • Identify and document infrastructure needed to manage Macintosh systems on the domain • Active Directory authentication on domain • Remote deployment of Mac image, security updates • Remote desktop capabilities

  5. Apple Computer Support Scope Includes • Development of Support mechanisms(knowledge base/FAQ) • Rebranding of Mac Shack • All staff will be able to handle Tier 1 support calls • Expand training for Tier I technicians toward Apple Certified Technician status Support • Update Magic Ticket Survey • Establish tracking mechanisms for Mac support calls

  6. Apple Computer Support Scope Includes • Develop standards and procedures • Create standard configuration for dual-boot Macs • Communication plan

  7. Apple Computer Support Scope Excludes • Develop standard images for Macs • Mac hardware standards will not be addressed • Mac servers in areas outside of OIT

  8. Apple Computer Support Success Measures • 80% positive Customer feedback gathered during the first 6 months after launch (gathered from Magic Ticket Surveys to gauge increased perception of support) • 30% of calls are resolved in the first call during the first 6 months after launch • At least 100 existing Macs authenticate against AD • At least 100 are upgraded to standard OS configuration

  9. Questions? E-mail: dalin.bruns@utsa.edu Ph: Ext. 6766

  10. Research Data Center & Visualization Wall 15 Minutes Johnny Melendez Project Management Office

  11. Research Data Center • Dedicated space for research systems • Clean filtered power with UPS for power outages • Cooling and a clean air environment • Consulting services and assistance - OIT • Support services – 3rd party provider • Secured and monitored area.

  12. Visualization Lab • Visualization wall - 24 30” monitors in a 6x4 grid • Haptic device for image manipulation • 52” high definition 3D TV • Smart board • 24 blade server cluster

  13. Research Data Facility Project Success Measures • Visualization Lab area renovated and ready to use by October 2010. • 3 projects and 3 classes to use the Visualization Lab before the end of 2010. • Renovation of area assigned for new data center complete and new facility ready to use by February 2011. • Relocate 8 existing research equipment racks from JPL data center to new facility. Complete by March 2011. • Increase new data center utilization by three times the initial load before March 2012. • Recovery of 5% of space, cooling and power capacity in the JPL data center, and reduce the UPS power loads by 5% on the JPL DC.

  14. Project Team Office of Information Technology College of Science College of Engineering Office of Facility Services

  15. Questions? E-mail: johnny.melendez@utsa.edu

  16. Projects Progress and Updates 10 Minutes Cindy Espinoza Project Management Office

  17. Summer Splash Projects IT10-12 IT10-18 • Standardized Computer Models and Configurations • Configuration and Asset Management Infrastructure

  18. Summer Splash Projects IT10-13 IT10-32 IT10-03 IT10-14 • Wireless Network Provision • Apple Computer Support • Update Email Infrastructure for Faculty and Staff • Storage Solution for Students, Faculty/Staff

  19. Summer Splash Projects IT10-21 IT10-62 IT10-31 IT10-54 IT10-06 • Online Course Evaluations • Public Access to Instructional Data • Student Preferred Email • Application Delivery System • University Wide Student Printing

  20. Questions? E-mail: cindy.espinoza@utsa.edu

  21. University-wide Printing System 10 Minutes A.D. Dillard Student Computing Services

  22. Announcements • Microsoft Forefront deployment • Adobe CS5 now available

  23. Questions? Contact us at: oit@utsa.edu

More Related