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Cisco Finesse 12 Agent Desktop for Contact Center

Enhance your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering a single screen view to your agents by integrating all your third-party applications with Cisco Finesse 12.0 Unified Agent Desktop for Contact Centers.<br><br>Know more:<br>https://www.novelvox.com/unified-agent-desktops/cisco-finesse-agent-desktop/

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Cisco Finesse 12 Agent Desktop for Contact Center

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  1. NovelVox Agent Desktop Cisco Finesse 12.0

  2. Key Benefits of NovelVox Unified Cisco Finesse Agent Desktop 12.0

  3. Enhanced Customer Service Almost a decade from now, customer service used to be almost non-existent; however, they play a major role in any business' success or growth at present. In contact centers, customer service and delivering quick and appropriate answers to customers queries is of great importance. With NovelVox Cisco Unified Agent Desktop 12.0, we provide you with all customer information on a single screen so that the agents can greet the callers with their name, without the need to verify and re-validate customer information.

  4. Seamless Integration 35.4% of contact center professionals believe that lack of proper integration in contact centers as one of the biggest obstacles for them in providing high-quality customer service. Cisco Finesse Unified Agent Desktop offers ready integration with the biggest library of 3rd party applications from CRM, ticketing, EMR/EHR, banking applications, legacy systems to your homegrown internal database.

  5. Single Pane of Glass Experience

  6. Know Your Caller

  7. Switch Screen by IVR Inputs

  8. Industry-Specific Optimized Agent Desktop

  9. Drag & Drop Designer to Easily Modify Desktop

  10. Pain-Free CAD/CSD to Finesse Migration

  11. Happy Agents, Happy Customers “Time is money” is a prominent old saying in the service industry. It is a known fact that customer service is one of the most crucial parts of any IT business. Having a quick and quality response to customers is valued and does a lot in creating a brand value for a business. As per a Forrester research “Consumer Expectations for Customer Service…” dated March 3, 2015, 77% of adults value their time as THE most important aspect that a company with good customer service can do. NovelVox Agent Desktop with its seamless integration and unified view empowers and equips agents to handle callers more efficiently and quickly, saving over 30% of operational costs. 77%

  12. Biggest Library of Cisco Finesse Ready Integrations

  13. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox, being a market leader in unified agent desktop, has been providing industry-specific optimized solutions in sync with the latest contact center technology. Our Cisco unified contact center solutions are the most sought-after customer interaction solutions relied upon by various industry leaders.

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