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Microsoft Dynamics 365 CTI Integration - NovelVox

Unlock the Power of Integration with Microsoft Dynamics 365 CTI Connector! Take your business operations to the next level with NovelVox's CTI Integration for MS Dynamics. Enhance your team's performance through seamless integration and optimized performance. Discover how our solution can transform your business. Contact us at marketing@novelvox.com<br>

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Microsoft Dynamics 365 CTI Integration - NovelVox

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  1. www.novelvox.com Improve Contact Center KPIs with CTI Connector for MS Dynamics 365

  2. www.novelvox.com MS Dynamics 365 CTI Connector A consolidated tool to enhance: Agent’s accessibility to customer data by integrating applications Improve customer’s experience Reduce average call handling time and boost productivity

  3. www.novelvox.com Benefits of MS Dynamics 365 CTI Connector Improved CSAT Score Addressing the caller’s name on the call fosters recognition. Dynamics 365 connector has been developed in a manner that displays a customer’s generic information on the agent’s workspace. Increased Agent Productivity Gaining an understanding of a customer’s requirement, based on the information displayed, helps an agent to provide better resolutions. This helps agents to be more productive and improve FCR rates. Increased Efficiency Utilizing a CTI connector for MS Dynamics helps in elevating an agent’s performance. The tool provides them comprehensive call management capabilities within the CRM, and thus, eliminates the requirement for the physical phone.

  4. www.novelvox.com Implementing a CTI connector for MS Dynamics helps in improving contact center KPIs. To know more what else can become possible with a CTI connector, click here.

  5. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

  6. www.novelvox.com About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, wallboards, and much more. AI-powered bots,

  7. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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