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Sell Better with Cisco Salesforce CTI Integration

Personalize caller experience by seamlessly integrating Cisco phone system with Salesforce. Through Cisco CTI integration with Salesforce, agents can utilize quick call controls, custom screen pops, and automated workflows to improve Average Call Handling Time (AHT) and First Call Resolution (FCR).<br><br>For more information:<br>URL: https://www.novelvox.com/integrations/salesforce-cisco-cti-connector/<br>Email: marketing@novelvox.com<br>Phone No: 1 9288645100<br>

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Sell Better with Cisco Salesforce CTI Integration

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  1. Sell Better withCisco Salesforce CTI Integration

  2. Need for businesses today Revenue and efficiency are two primary concerns for businesses today. Both these parameters are tied to call center interactions. If a customer gets a satisfactory resolution to a query in the first call, it becomes a critical driver of customer satisfaction. With an effective CTI integration, agents do not have to waste time hunting for critical customer information. Instant access to customer information enhances agent productivity and ensures customer loyalty and trust.

  3. What is Cisco CTI? Cisco CTI Connectors connect the Cisco telephony call controls and functionalities with the CRM, allowing agents to receive and place calls from within the CRM. The call variables, contacts, and other relevant data from the Cisco database are seamlessly integrated within the CTI interface to equip agents with all call controls and actions from an embedded CTI interface.

  4. The need for Cisco CTI Salesforce integration? If a customer gets a satisfactory resolution to a query in the first call, it becomes a critical driver of customer satisfaction. With an effective CTI integration, agents do not have to waste time hunting for critical customer information. In order to reach more prospects To be able to convert more leads For better CRM utilization Improve the sales team performance Connecting your phone systems to computer programs, such as CRM or a ticketing application enables agents to receive telephony information and control telephony functions within a single screen.

  5. Features of Cisco Salesforce CTI integration Advanced call controls can unlock the agent’s productivity. Here are some efficiency boosting features: Voice mail drop for pre-recorded messages: Reduces call drops Automated dialers: Place calls using leads lists stored within Salesforce Customer information: Available to agents before placing calls Call controls: Features like call conference, consult, call-hold etc. Customization: To make it compatible with specific industrial requirements Screen Pop: All Customer information displayed to Sales teams Skills based routing: Transfer calls to the agent best suited to handle queries

  6. Key benefits of Cisco Salesforce CTI Here are some benefits that can be derived with CTI Salesforce integration. Reduces call handling times The CTI display offers all the relevant information even before the call is connected, so the agent can provide a quick resolution. The agent can wrap the call quickly and will be able to take more calls in a short amount of time. Ensures optimized contact center performance Salesforce Cisco integration provides a proven means to improve call resolutions, lower handling time, and deliver personalized experiences to each caller. In the long term, the contact center can reduce costs, decrease customer churn, build trust essential to retaining customers

  7. Key benefits of Cisco Salesforce CTI Monitor, measure and maximize Standard Contact Center metrics like average handle time, time in queue, dropped calls, and talk time can be viewed from within Salesforce. The detailed review of reports on agents and team performance can improve training Self-service options for customers The integration of IVR with Salesforce enables you to connect the rich customer data to a communication platform, providing self-service options and the ability for a caller to be connected to a live agent.

  8. Biggest Library of Cisco Finesse Ready Integration

  9. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

  10. info@novelvox.com www.novelvox.com +1888544808

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