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Simplify Customer Support with Freshdesk CTI Connector

Freshdesk CTI Connector simplifies customer support operations and enhances agent productivity. With NovelVox Freshdesk CTI Connector, agents can customize the customer experience for leading contact centers, including Cisco, Avaya, Amazon Connect and Genesys. Make proactive customer service possible by enabling them to know their customers before they even pick up the phone. Contact us at marketing@novelvox.com<br>

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Simplify Customer Support with Freshdesk CTI Connector

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  1. Simplify Customer Support with Freshdesk CTI Connector

  2. Freshdesk CTI Connector A consolidated tool to enhance: Agent’s accessibility to customer data by integrating applications Improve customer’s experience Reduce average call handling time and boost productivity

  3. Top Features of Freshdesk CTI Connector Call Transfers Efficient call transfers aid in improving contact center KPIs like FCR and AHT. This becomes possible by integrating a CTI connector for Freshdesk. The Freshdesk CTI enables transferring a call to the right agent with the desired information, like previous tickets, can be transferred for a quicker resolution. Call Logging CTI connector for Freshdesk can automate ticket creation as well. All incoming calls are logged in as a ticket, thus, eliminating the manual inputs for creating a ticket. This saves a lot of time for the agent & increases productivity levels.

  4. Top Features of Freshdesk CTI Connector Click To Dial Freshdesk CTI Connector automates dialing phone numbers from the CRM interface. An agent can dial the number automatically by clicking on the phone number on the contact list. This helps speed up the process & eliminate manual errors. Caller Identification The CTI connector for Freshdesk, after integration, can immediately identify the caller whenever the agent receives a call. It displays the caller’s details, previous interactions, tickets, and voice logs for all customers. Since agents have customer details handy, providing them with a better experience becomes a breeze.

  5. Features of ServiceNow CTI Connector For Genesys Real-time Monitoring The call monitoring feature rests on the supervisor’s dashboard. It gives a consolidated view of ongoing calls, call duration, calls waiting, etc., that impact FCR and AHT altogether. With this feature, supervisors can implement desired strategies to improve agent’s performance for better CSAT scores. Interesting, right? Get to know more about how a CTI connector for Freshdesk can uplift customer experience & improve contact center KPIs by clicking here.

  6. Biggest Library of Cisco Finesse Ready Integration

  7. About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  8. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. www.novelvox.com +1 9288645100 marketing@novelvox.com

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