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The Strategic Benefits of Integrating Cisco with WhatsApp

Cisco WhatsApp Integration allows agents to communicate in real time with customers. Make the customer feel well informed by providing updates and tracking for their order, flight schedule, and more even before they ask. In addition to improving customer satisfaction scores, instant chat can enhance customer experience overall. Contact us at marketing@novelvox.com<br>

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The Strategic Benefits of Integrating Cisco with WhatsApp

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  1. The Strategic Benefits of Integrating Cisco with WhatsApp

  2. The Need to Integrate Cisco and WhatsApp The integration of cisco and WhatsApp enabled by NovelVox Smart CTI connectors helps in: Enabling real-time responses Reduce delays Overcoming disconnected workflows Enhancing coordination Improve overall efficiency

  3. Why WhatsApp Platform? The messaging app boasts of a user base in millions. Ranging from it’s ease of use to its ability to reach out to potential customers, it has begun competing with social media giants. Reduction in customer service costs by 30% Average customer satisfaction rate of 87.58% Shoot up in conversion rates by 113%

  4. Benefits of Cisco Whatsapp Integration Personalization Targeted interactions Allow agents to tailor interactions as per interaction history and individual preferences Individualized recommendations Provide tailored product and service recommendations based on customer preferences Real-time Personalized engagement Paves the way for instant responses to queries and personalized interactions

  5. Benefits of Cisco Whatsapp Integration Streamlined Workflows Unified Interface Manage interactions from a single platform, reducing the risk of oversights Efficient Resource Allocation Automate routine queries and save agents for complex, strategic tasks Consistent Customer Service Ensures a seamless, efficient and delightful customer service experience

  6. Benefits of Cisco Whatsapp Integration Contextual Communication Access to customer insights Agent get access to real-time customer data for context-aware communication Tailored Responses Understand customer history and preferences for more relevant responses Improved Understanding Get to know customer needs and expectations better with improved context awareness

  7. Benefits of Cisco Whatsapp Integration Unified Information Comprehensive Customer View Improve overall visibility through a unified view of customer interactions Improved Decision Making Empower agents with a unified view for improved decision making CRM Integration WhatsApp integration contributes to a richer CRM dataset, consolidating customer information

  8. Benefits of Cisco Whatsapp Integration Enhanced Customer Experience 24/7 Availability Overcome limitations of traditional working horse with round-the-clock customer support Self-service options Remove dependency on agents and allow customers to independently resolve issues Faster Issue Resolutions With real-time engagement, ensure prompt resolutions and overall customer satisfaction

  9. Biggest Library of Cisco Finesse Ready Integration

  10. About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  11. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. www.novelvox.com +1 9288645100 marketing@novelvox.com

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