Web Workstation and Digital Consulting Services

1. Web Workstation and Digital Consulting Services Expert User Training

2. Best Practices and Appropriate Use • Best Practices • Yale University Appropriate Use Policy • http://www.yale.edu/ppdev/policy/1607/1607.pdf • WWDCS Policies for use of staff workstation • http://www.library.yale.edu/lhr/pp/StaffUseofComputersFinal3.doc • Netid and Passwords • http://www.yale.edu/ppdev/Guides/its/passwords.pdf • Pantheon Policies • http://pantheon.yale.edu/help/policies/use.html

3. Email and Spam Management • Microsoft Outlook • Setup and Configuration • Email Management • Quota Limits • Moving Mail to Local PST (Personal Storage Table) • Out of Office Assistant • Spam Management

4. Networking Basics • File Sharing • Network Shares vs Personal Shares • Sharing Printers • Personal vs Network • Backup • Restarting Backup Scheduler Service

5. Communications • New Staff Arrivals • Reporting Issues • Users • Expert Users • WWDCS • Inventory (location and name of user for all workstations • Updates and Changes to workstations or staff assignments

6. Useful Links • WWDCS Support Contacts • http://www.library.yale.edu/wsg/assign.html • Expert User Handbook • http://www.library.yale.edu/wsg/docs/expert_user_handbook/ • Check Your Backup • http://www.yale.edu/tsm • Email (Microsoft Outlook) • http://www.library.yale.edu/wsg/docs/email/outlook4email.html