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delivering Quality Services in Challenging times

delivering Quality Services in Challenging times. Hardwired Yet? New Leaders need not respond. Hang in there… you have the tools you need!. What % HARDWIRED are you ( honestly ) with Employee Rounding?. 90% plus 70-89% 50-69% 25-49% Below 25%.

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delivering Quality Services in Challenging times

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  1. deliveringQuality Services in Challengingtimes

  2. Hardwired Yet? New Leaders need not respond

  3. Hang in there… you have the tools you need!

  4. What % HARDWIRED are you (honestly) with Employee Rounding? • 90% plus • 70-89% • 50-69% • 25-49% • Below 25%

  5. What % HARDWIRED are you with reviewing Rounding Logs with the person to whom you report? • 90% plus • 70-89% • 50-69% • 25-49% • Below 25%

  6. What % HARDWIRED are you with using Key Words/AIDET in appropriate communications? • 90% plus • 70-89% • 50-69% • 25-49% • Below 25%

  7. What % HARDWIRED are you with 90-day H/M/L coaching? • 90% plus • 70-89% • 50-69% • 25-49% • Below 25%

  8. What % HARDWIRED are you with Consistent Agenda format (wkly or monthly)? • 90% plus • 70-89% • 50-69% • 25-49% • Below 25%

  9. What % HARDWIRED are you with Personal note recognitions? • 90% plus • 70-89% • 50-69% • 25-49% • Below 25%

  10. Which person would you most like to see dance to the hit song… Staying Alive as made famous by John Travolta? • Jim Fisher • Bart Yancey • Jack Sanders • Tom Bassler

  11. Why is it we always look for the ‘new’ thing when we have everything we need…

  12. Rules to Follow in Tough Times • Remember it’s Inside-Out! • Double your Communications • Triple your Praise • Re-invest in MUSC Excellence

  13. Testimonials

  14. Survey Rollout & Action Plans

  15. Get your Toolkit Office of CIO – LDI 2 July 15, 2008

  16. Review Your Toolkit • Leader’s Agenda for Rollout Meetings with employees • Leader Talking Points for brief sharing of results • Attendance/Sign in Sheets • Copy of PowerPoint Presentation of Results for Univ and Your Area (available on Excellence website)

  17. Review Your Toolkit 5. Detailed copy of Overall Survey Results (handouts) 6. ‘Key Words’ scripts to be used to be used in Rollout Meetings 7. Action Plan template to be completed and given to Dean or Unit Head 8. Evaluation/Report Card to be completed by attendees, sealed and turned into Dean or Unit Head

  18. Breakout Sessions

  19. What you should have 1. Report of University TOTAL RESULTS • Report of University FACULTY RESULTS • Report of University STAFF RESULTS 2. Report of Your College/Unit TOTAL RESULTS

  20. Breakout Objectives • Review your College/Unit results as compared to the total University • Identify two areas that you believe need most improvement for next year • Prepare all leaders for rolling out these results to all direct reports • Prepare to handle tough questions that may be asked Return @ 11:00 to debrief

  21. Pillar Goals 2009/2010

  22. Breakout Objectives • Discuss the 2009 Pillars met or exceeded • Identify Pillars not met in 2009 • Review 2010 University Pillars and begin drafting College/Unit Pillars for 2010 (to be due Oct 30th) • Discuss how you will communicate new Pillar Goals to all Return @ 2:00 to debrief

  23. Linkage Grid

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