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Services Overview

2. 4. 3. 5. 1. About OSI. Services Overview. Getting Started. Case Study. Questions. About OSI. Business Process Outsourcing (BPO) Operating Since 2009 – Profitable and Well Funded Average Annual growth of 140% Central American Based (El Salvador, Nicaragua & Panama)

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Services Overview

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  1. 2 4 3 5 1 About OSI Services Overview Getting Started Case Study Questions

  2. About OSI

  3. Business Process Outsourcing (BPO) • Operating Since 2009 – Profitable and Well Funded • Average Annual growth of 140% • Central American Based (El Salvador, Nicaragua & Panama) • Skilled Administrative BPO Services & Contact Services • High Level of Customer Control and Contact • English Spoken With a Neutral Accent company

  4. OSI HQ Located in the Heart of the Prestigious • Antiguo Cuscatlán District, • San Salvador, El Salvador • Walking Distance From US Embassy • On-Site Banking & • Food Services • 4-Star Hotels Nearby • State-of-the-Art • Technology Infrastructure headquarters

  5. Class A Office with Security • Cubical Work Station with 2 Monitors (Windows OS) • Microsoft Office • Local UPS along • Mobile Phones Available (Optional) work environment

  6. Strict Confidentiality with “Local Presence Feature” • Educated and Qualified “Near-shore” Services • That Compliment Your Operations • Dedicated Resources – Your Employees, Your Way • Career-Minded Hard-Working Staff • Flexibility to Scale Efficiently our commitment

  7. No Currency Risk • Operating in the US Central Time Zone • Large Pool of Skilled Workforce • Expert in Local Labor Laws • Robust Access of Recruiting Expertise, Experience and • Database • Leverage of Dynamic Cost Saving Model Without • Quality Sacrifice benefits

  8. Services

  9. OSI is Dedicated to the Outsourcing of Educated • and Talented Employees • As Much Control As You Require • Know That You Have the Best by Being Involved • Turnkey Labor Law Compliance • Local Background Check On All OSI Staff Members services overview

  10. Inbound Services • Outbound Services • Telecom Infrastructure • High Availability Hosted VoIP • Premise Based PBX • Full ACD Call Reporting Matrix • Call Recording • Predictive Dialer • Multi Carrier US Dial Tone • Geographically Diverse Internet Connections • Document Management • US Lockbox • Mail Handling • Scanning Services • 24/7/365 On-Site IT Staff services platform

  11. Operations Services Project Management Event Coordination Human Resources Administrative Corporate Expense Social Media/SEO Virtual Assistant Customer Support Customer Service Customer Survey Customer Win Virtual Assistant Executive Assistant Administrative Assistant Human Resources Real Estate Telecom Technology Services NOC support Help Desk Project Management Sales Support Services Lead Gen Quality Assurance Account Management Accounting and Finance AP/AR Payroll Billing Revenue Assurance Medical Support Services Patient Interview Reception Insurance Verification services matrix

  12. Getting Started

  13. Salary Includes • 176 hours per month - 44 hours per week • All Taxes and Governmentally imposed Employee Benefits • 100% dedicated employee • Office Infrastructure and Oversight • Human Resources and Time reporting • Available Options • Graveyard Schedules • Overtime • Other languages • (English and Spanish included) pricing model

  14. In-house Recruiting Team • Dedicated to Finding the Best Candidates • Job & Behavioral Descriptions Developed • Deep Relationships with Technical Schools • and Universities • Channel of Outside Recruiters • Detailed Prescreening, Testing & • Background Check Process • Only Best Candidates Presented • Customer Review Final Step for Dedicated Team • Onboarding recruiting

  15. Outsource All Functions • Customer Service & Accounting • Virtual Assistant • Partial Outsourcing • Keep Some Functions in the US • Move Others to Central America • Temporary Outsourcing • Examples include: Campaign & M&A • Short-Term Task Forces outsourcing options

  16. Case Studies

  17. Salary • Taxes, Benefits and Healthcare (17%) • H/R , Payroll, Mgmt Function (Varies) • Real Estate (150 Sqft) • FF&E – Computer, Phone, Desk, Chair ($1,500/employee) • Services – Dial tone, Internet, Utilities ($50/employee) • Office Services – Beverages, Beverage Equipment & Paper goods (Varies) • Employee Risks (Varies) your real cost

  18. accounts payable

  19. The Economics Excluding Office Space, FF&E, Voice and Data Services, Payroll, H/R and Oversight your total cost

  20. Up to 70% Savings

  21. other examples

  22. “Work is what you do, not where you do it.” ~President Barack Obama

  23. QUESTIONS

  24. Thank You!

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