Presentation Transcript

1. Title

   Utilization of SAP Business One SupportRemote Support Platform Department/Board Area/TeamMonth Year Aliw Z. Lumah Channel Enablement and Solution Expert aliw.lumah@sap.com Confidential
2. Agenda Remote Support Platform At-a-Glance? Key Features RSP Roadmap (with SAP Business One 8.8x – 9.0) Your Benefits from RSP as a Customer
3. Remote Support Platform for SAP Business OneKeep Your ERP System at Its Best Around-the-Clock Interested in optimizing your system’s performance and increase employee efficiency? Explore our free support tool – Remote Support Platform (RSP) RSP provides: Peak performance through Proactive maintenance of your system and database integrity. It prevents, detects, and repairs performance or database related issues by continuously scanning your system. Assistance with implementations, upgrades, and issue resolution It is provided FREE for those customers who are on maintenance.
4. Remote Support Platform At-a-GlanceEnd-to-end Support Solution for Entire System Lifecycle Remote Support Platform for SAP Business One is an automated tool that allows end-to-end support of our customer installation.
5. Monitor, Protect, and Optimize SAP Business One Installations After Go-Live / Operational Support Implementation Upgrade Configuration Wizard for SAP Business One set up* Go-Live Check as service in RSP* System Monitoring Health Checks Repairing Scheduled or automatic database operations Patch downloads Pre-Upgrade evaluation Upgrade Wizard for a guided process** * Planned to be delivered in minor release 8.81; ** available in SAP Business One 8.8
6. Continuous Monitoring, Content & Solution Delivery RSP for SAP Business One integrates all stakeholders into one holistic support landscape Customers and partners install it once, and RSP enables continuous communication among stakeholders during the entire lifecycle SAP PARTNER Remote Support Platform INTERNET Service Client: Single user interface to manage multiple Service Agent installations Remote system control Remote execution of resolutions SAP Backend: Feedback gathering, data and issue analysis Content and Services Delivery R&D Interface for continuous innovation on issue resolution Service Agent: Real-time system monitoring Task scheduling and execution Repairing Reports and Alerts distribution Application management Software downloads Database uploads CUSTOMER SAP is the first company worldwide offering this kind of support application for Business Management Solutions
7. RSP Key FeaturesReal-time System Monitoring RSP scans and reports on system readiness to ensure smooth daily business operations System Status Report provides comprehensive system assessment Automatic checks on important system factors such as disk space and back-up status Detailed information on business setup and customization Overview of hardware and software configuration Traffic lights to visually indicate system readiness and areas that need attention Reports highlight changes compared to the previous reports and include previous data CUSTOMER BUSINESS
8. RSP Key FeaturesHealth Checks for Improved Process Performance Remote Support provides health checks on various areas of the customer application against data inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stage Inventory valuation Financial consistency Year-end closing Pre-upgrade assessment Sales and purchase process evaluation
9. RSP Key FeaturesAutomated Reports Notify SAP and Partners on Incidents Automated issue diagnosis and reporting without manual intervention Reports are securely transferred to Partner and SAP Support systems via the Web, reducing the time spent on troubleshooting and resolving issues SAP gets notified over HTTPS protocol Partners receive reports via SMTP gateway Variety of report options including XML and HTML that contain detailed information about: Issue description Resolution Party that should process the resolution (i.e. SAP Support, Partner, or Customer) Partners and customers can decide how results of executed tasks are routed and who receives information Remote Support Platform(RSP) An issue is detected Report is prepared(XML/HTML) SAP SUPPORT PARTNER END USER
10. RSP Key FeaturesAccelerated Problem Resolution with Self-healing Wizard Self-healing wizard allows you to remotely deliver fixes to SAP Business One installations with minimal intervention, maximizing accurate resolution CUSTOMER BUSINESS Report with detailed issue description and resolution is sent to the Partner Partner runs the healing wizard and selects fixes to apply Fixes are executed automatically; changes archived for future references Detect, execute and document in 3 easy steps
11. RSP Key FeaturesStreamlined Software Updates and Patch Downloads CUSTOMER BUSINESS Customers and partners get notifications on new software updates for SAP Business One, and can either set RSP to automatically download recommended updates, or choose to manually manage it Configurable download settings - e.g. bandwidth speed, time of day - avoid connectivity lags during business hours RSP keeps itself up to date through silent installations and upgrades too, eliminating additional configuration or maintenance efforts One clean screen to view all software packages and monitor download status
12. RSP Key FeaturesSimplified database and log file transfers to SAP RSP simplifies the database or log file transfers to SAP systems by providing a simple guided procedure to select, compress, and upload CUSTOMER BUSINESS Partners receive database requests from SAP either via SAP Service Marketplace or via RSP From within RSP, they identify relevant databases and/or files and upload with only a few clicks They can monitor progress, pause or resume activity if necessary. Select, Compress, and Upload in 3 easy steps No file size restrictions RSP for SAP Business One allows you to specifybandwidth speed and time of day for when the uploads should be performed so you can avoid connectivity lags during business hours.
13. RSP Key FeaturesAutomatic Data Maintenance in SAP Systems RSP eliminates the need to manually update customers’ system data on SAP Service Marketplace by automatically sending the installation data to SAP What is System Data? System Data provides technical information on SAP Business One customer installations such as database type and version, SAP software and add-ons, Windows version, and language setup. Why should I maintain it? Accurately maintained system data enables SAP to solve your problems more effectively and with higher quality results What does RSP do? By using RSP, your system data will be maintained automatically on SAP Service Marketplace so you and your customers can get targeted and higher quality resolutions based on specific customer situations Avoid manual administration of data in SAP Systems
14. RSP Roadmap
15. Simple Installation Process RSP can simply be downloaded from the SAP Service Marketplace The current version supports the SAP Business One release tracks 2005, 2007, and 8.8 No additional hardware required. RSP complies with all hardware and software requirements applicable to standard SAP Business One installation It runs on the Microsoft SQL Server 2005 and 2008 Takes only ~120 MB on your hard drive Can be installed in as little as 7 minutes /OR by default if you are installing SAP Business One 8.8 Stays always up-to-date with automatic software upgrades Remote Support Platform SAP Service Marketplace Customer Downloads and Installs in less than 7 minutes INTERNET
16. Your Benefits from RSP as a Customer Keeps Your ERP System at Its Best Around-the-Clock Reduce your TCO due to increased operational effectiveness and decreased time for support Minimizeunplanned downtime and business disruption Achieve peak system performance, stability and improved data consistency Get accelerated and predictable problem resolution Reduce time for system maintenance (i.e. Simplified upgrades, automated back-ups, and repairs)
17. How you can get Remote Support Platform? Contact your channel partner to get it installed Find out more information on the SAP Business One Customer Portal

    Thank You!

    Contact information: Aliw Z. Lumah Channel Enablement and Solution Expert aliw.lumah@sap.com