Engage and Make a Difference

1. Engage and Make a Difference Reynaldo R. Rivera, DNP, RN, CCRN, NEA-BC President, 2010-2012 Director of Nursing, Medicine & Special Program NewYork-Presbyterian Hospital/Weill Cornell Medical Center

2. Thank You • PNA Texas-Cameron County • PNA Central Florida • PNA El Paso • PNA Georgia • PNA Gulf Coast • PNA Metro Houston • PNA North Texas • PNA Northeast Florida • PNA San Antonio • PNA South Florida • PNA Tampa Bay • PNA South Texas/Rio Grande Valley

3. Executive Board 2010-2012 Victoria Navarro President Elect Susan Castor Eastern RVP Elizabeth Rosas North Central RVP Elizabeth Rose Western RVP Gloria Beriones South Central RVP Veneranda Bacolot Secretary Lucy Laeser Assistant Secretary Asteria Vargas Treasurer Bessie Schiroky Assistant Treasurer Jeanette Livelo Auditor

4. Executive Board 2010-2012 • Jennifer Aying Board Member • Dino Doliente Board Member • Antonio Jayoma Board Member • Iluminada Jurado Board Member • Madelyn Yu Board Member • Leticia Hermosa Parliamentarian/ Legal Counsel • R. May Mayor Executive Director

5. Riza Mauricio Gemma Rio Luzminda Llasos Ted Ray Llasos Programme Committee • Gloria Beriones • Perry Francisco • Antonio Jayoma • Sandy Lalata • Grace Diaz-Font

6. 32nd Annual PNAA National Convention • Host: PNA Northern California • June 28 to July 3, 2011, Hyatt Regency Embarcadero, San Francisco, CA

7. Call for ManuscriptEngage & Make a Difference: How Filipino Nurses Are making a Difference? This book will profile the local, national, and international work of Filipino nurses who go above and beyond their work environments to give, to nurture and mentor others. It is meant to be a celebratory book for all of us annotating our contributions to the society we live in and/or a legacy for those we leave behind. Manuscripts focusing on compelling stories will be considered on the following topics: • Historical accounts of making an impact on their communities and the world-at-large; • Response to natural disasters locally, nationally as well as internationally; • Contribution to public healthissues; • Impacts made on the world of nursing education; • Personal philanthropy that have helped change the world; • Impact on national and international health issues through entrepreneurship; • Innovative approaches to make the world a better place for all, and • Other topics of how Filipino nurses are engaging and making a difference.

8. Framing “Our Engagement” • Engagement defined • Reasons for Engagement • Drivers of Engagement • Roadmap to Engagement • Next Steps

9. Engagement defined Engagement is about involving ourselves, going above and beyond, investing in what we value and are passionate about. Engagement begins with each of us and results in the creation of powerful new opportunities for one’s self and others; thus making a difference. (Rivera, 2009).

10. Engagement occurs at three levels: Rational (Head, thinking): how well the individuals understand their roles and responsibilities Emotional (Heart, feeling): how much passion and energy they bring to the organization Motivational (Hands, acting): how well they perform in their role Gebauer, J., Lowman, Gordon, J. , 2008

11. Engagement Is not synonymous with organization loyalty Willingness or commitment to stay with the organization Occupational dedication Is not the same as happiness; happy workers are not necessarily productive Gebauer, J., Lowman, Gordon, J. , 2008

12. Why Engagement? Need for inclusiveness Provides positive relational interactions Engenders positive outcomes Profitability Return on investment Enhances membership satisfaction Retains and sustain members

13. What drives people to be engaged? • Passion for Nursing • Recognition • Personal growth • Teamwork • Support & individual relationship • Work Environment • Leader/Manager Action • Autonomy & Input in decision making • Organization reputation

14. Closing the RN Engagement Gap: Which Drivers Really Matter? R. Rivera, J. Fitzpatrick & S. Boyle (JONA, June 2011) Objective: This study was focused on the relationship between registered nurses’ perceptions of drivers of engagement and their workplace engagement. Background: In multiple studies, most outside healthcare, researchers have found that employees engaged in their work are in the minority. This phenomenon is referred to as the engagement gap. Methods: Drivers of engagement and levels of nurse engagement were measured among 510 RNs from a large urban academic university center. Results: The greatest difference between engaged and not-engaged nurses was in the Manager Action index; the smallest difference was in the Salary & Benefits index. The Passion for Nursing index was the only significant driver related to RN levels of engagement when controlling for all the other drivers. Conclusions: Nurse managers play a critical role in promoting employee engagement. The nurses’ passion for nursing is an important dimension of engagement. Salary and benefits were not primary drivers in employee engagement.

15. Conceptual Framework* * Note: Conceptual Framework: Kahn and Social Exchange Theory Models

16. Conceptual Framework Engage & Make a Difference Membership Engagement Finance & Operational Strength Practice Development Community Partnership PNAA Leadership

17. Membership Engagement • Conduct PNAA Membership Survey • Increase membership growth • Increase attendance to national, regional and international conferences • New Attendees

18. Membership Engagement • Provide Tool Kit for Best Practices for Engaging Members • Communication • eBalita • Website • President’s Forum with Chapter Members

19. Membership Engagement • Marketing PNAA

20. Practice Development • Enhance leadership Development Program • Tool Kit for Chapter Development • Financial module • Conducting meeting that work • Chapter/Subchapter formation • Fiduciary Role • Presentations that work • Enhance Research

21. Community Partnership • Community Outreach Program • Gawad Kalinga/Gawad Kalusugan • Kababayan Emergency Fund • Cancer Network • Health Heart. Health Family • Faculty Mentoring Program • Balik-Turo Program

22. Community Partnership • Partnership with • Alliance for Ethical International Recruitment Practices • NCEMNA • INH: Genetics and Genomics

23. Financial and Operational Strength • Ensure that PNAA is economically viable • Tool Kit: Understanding Chapter Finances

24. Roadmap to Engagement • Know them • Grow them • Inspire them • Involve them • Reward them Gebauer, J., Lowman, Gordon, J. , 2008

25. “Let us become the change we seek in the world.” Mahatma Gandhi

26. Pause & Reflect on these questions: • How will you embody your passion? • How are you going to contribute to the mission, vision and goals of the association? • How do you want to engage and make a difference?

27. Questions? Contact Information: Reynaldo R. Rivera, DNP, EdM, MA, RN, CCRN, NEA-BC Director of Nursing, Medicine & Special Programs NewYork-Presbyterian Hospital/University Hospital of Columbia and Cornell Email: ReyRRivera@aol.com Cell Phone: (646) 584-7445 Phone: (212) 746-4416

28. References Levin, M. (2004). Retention wars: the new rules of engagement. BAI Incorporated. Gebauer, J., Lowman, Gordon, J. (2008). Closing the engagement gap: how great companies unlock employee potential for superior results. Rivera, R. (2009). Presence of drivers of engagement and registered nurse engagement. Unpublished doctoral thesis. Case Western Reserve University, Cleveland, Ohio. Rossell, T. (2008). Circle of membership success: the 5 phases of membership engagement. Marketing General Incorporated.