Brief information on Steel Tube and role play on Trade Fair.

1. Customized Topic Brief information on Steel Tube and role play on Trade Fair. Customised Session

2. Steel Tubes • Definition of Steel tube: metal profile with a hollow tubular cross section. • Can be rectangular • Can be Circular • In the UK the Steel tubes have different name: • Rectangular tubes are known as “Rectangular Hollow Section” (RHS • Circular tubes are known as “Circular Hollow Section” (CHS) • We will now learn about some basic Vocabularies which are used in this type of industry: • Structural steel: Is a steel construction material formed with a specific shape. • Pressure: The exertion of force upon a surface by an object, fluid, etc. • Tolerance: the power of enduring or resisting the action of pressure • Flange: Is an external or internal ridge, or rim (lip), for strength. • Rotary: A part or device that rotates around an axis.

3. Questions for gathering information • What type of Steel tubes/ cross sections do you manufacture? • What is the difference between the Steel tubes/ cross sections that you manufacture and the competitors manufacture? • What is the delivery time for a particular product? • Do you have any `or our specific requirement? • What volumes are required to avail huge discount on the product? • Do you have any samples for each product you manufacture? • What is the pressure tolerance limit for this product? • Do you give specific warrantee/ guarantee on this product in case of any issues? • What is the minimum quantity that needs to be ordered? • Are these steel tubes anti-corrosive? • Does this Steel tubes come with some kind of coating? • What are the main advantages of these types of Steel tubes/ Cross sections? • Are these steel tubes seamless or welded?

4. Questions when you go as a visitor to a trade fair. The type of questions you should know are: 1.What are the prices for each of your products? 2.What special trade fair promotions do you offer? 3.What are the advantages of your products? 4.What product do you recommend? 5.What forms of payment do you accept? 6.What is the minimum order? 7.What are the shipping costs? 8.What taxes are added to the price? 9.Do you deliver door-to-door? 10.What forms of payment do you accept? 11.Can I pay partly in cash and partly with credit card? 12.How much is this? How much does the … cost? 13.Do you have this/these in another size/color?

5. Here are some expressions commonly used in discussing trade fairs, catalogues and brochures matters. • attend a fair - take part in a fair • brochure - leaflet, a small book usually having a paper cover • business card - a card on which the person's name and business affiliation are printed • catalogue - a book or large pamphlet created to accompany an exhibition. The catalogue may contain a table of contents, one or more essays, photos of artworks in the exhibit plus other photos, a checklist of the artworks in the exhibition and an index. • exchange cards - the act of changing cards • exhibit - show or demonstrate something to an interested audience. • exhibition - a collection of things (goods or works of art etc.) for public display • exhibitor - someone who organizes an exhibit for others to see

6. exhibition - a collection of things (goods or works of art etc.) for public display • exhibitor - someone who organizes an exhibit for others to see • fact sheet - a presentation of data with general desire to convey the most relevant information in the least amount of space • fair pass - an authorization to pass or go to a fair • floor space - exhibition space • latest catalogue - most recent or most up-to-date catalogue • mail circular - direct mail advertising • on display - something shown to the public • poster - a sign posted in a public place as an advertisement

7. price list - a listing of prices for different goods or services. • sample - a small part of something intended as representative of the whole. • Now we put new vocabulary into context, so you can see how you might use these terms yourself. The expressions are in boldface in the text. • Fair passes are not transferable and enable the holder to admission on all three days (Friday, Saturday and Sunday). • To request our latest catalogue, please complete the following fields and then click ‘Submit’. • To obtain a copy of the mail circular on paper, please send a stamped, addressed envelope (if you live in the UK) to the address at the bottom of this page. • To have the price list sent to you please enter your email address.

8. Role – Play Player A : Good morning Sir. Can I help you? Player B : Yes, good morning. My name's Jansen Smith. How are you? Player A : I'm fine. My name's Brodie Chan. Nice to meet you. Player B : Nice to meet you too. I work for an office products retail chain in North America. Player A : Right, well, welcome to Hong Kong. Player B : Thank you. My chain of stores is the market leader but we're not as competitive as we'd like to be with fax machines.

9. Player A : Okay, well we've just released our latest range of fax machines, and I think you'll find our quality is pretty hard to beat. Player B : Alright, well, show me what you've got. Player A : Well, over here is our flagship model. It's got all the latest features and it's incredibly well-made. Player B: Okay...and how is it different to last year's model? Player A : Well since last year, we've started to focus on quality control, and the result is that this model is much more reliable.

10. Player B: Alright, well, show me what you've got. Player A: Well, over here is our flagship model. It's got all the latest features and it's incredibly well-made. Player B: Okay...and how is it different to last year's model? Player A : Well since last year, we've started to focus on quality control, and the result is that this model is much more reliable Player B : Well, quality is one thing, but what about after sales service? We like to deal with suppliers who won't leave customers out in the cold once they've paid their money.

11. Player A : Of course. We offer a fantastic 24 hour support centre. We'll answer any questions your customers have got, anytime. Player B : Great. We have some pretty big problems with some of our suppliers. This all looks quite good. Player A : Good. So, when should we go for a round of golf? Player B : What? Player A : Well, we think a good business relationship is very important. Do you like golf?

12. Player B : Well yeah, but... Player A : We like to get to know our customers, and build a solid foundation right from the start. Player B : Okay. That sounds great. We value a good business relationship too. Player A : Good. Player B : Our management team likes to have quarterly meetings with our partners. Player A : Is that usually face-to-face or by videoconference?

13. Player B : By videoconference, usually. How does that suit your company? Player A : That'll be fine. Player B : In those meetings we can discuss business strategy, and make sure that our people are communicating well with each other. Player A : Maybe for the first quarterly meeting we could invite your management team to Hong Kong. We could present our vision for the future of office electronics. Player B : I think we'd be very interested in that.

14. Player A : And then we could all go for a round of golf! Player B : Excellent! Sounds good to me. That will definitely help me sell the deal to our guys. Player A : Great! Maybe we should discuss it further this evening with a few drinks. Player B : Surely. I think I'm free tonight

15.  Flange --- nothing but a tight closing to the end of the tube, this tight closing can be from inside or outside.