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Unit 2 Housekeeping Topic 10 Facilities supplying (2 periods)

Unit 2 Housekeeping Topic 10 Facilities supplying (2 periods). ▲ Learing procedures. 1. Learning objectives 2. Background information introduction 3. Discussion & presentation 4. Listening activities 5. Notes 6. In- class exercises 7. Further development 8. Assignment.

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Unit 2 Housekeeping Topic 10 Facilities supplying (2 periods)

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  1. Unit 2 HousekeepingTopic 10 Facilities supplying (2 periods)

  2. ▲ Learing procedures • 1. Learning objectives • 2. Background information introduction • 3. Discussion & presentation • 4. Listening activities • 5. Notes • 6. In- class exercises • 7. Further development • 8. Assignment

  3. ▲ Learning objectivs 1. Ss are required to be familiar with the facilities in a guest room. 2. Ss are required to get a good understanding of facilities supplying and repair in a guest room. home

  4. ▲ Falicities introduction • tap(hot and cold) 面盆水龙头 drain hole 排水洞 • soap dish肥皂碟 hairdryer吹风机 • drinking glasses口杯 face towel中巾toothbrush 牙刷 shower cap 浴帽 • a swing kit针线包 body lotion润肤 • tissue 面巾纸 razor 剃须刀 • toilet seat cover马桶盖 flush handle抽水柄 • overflow溢出 towel rack 大巾架 • shower head淋浴头 bath mat地巾 • bath towel大巾 missing丢失 home

  5. ▲ Background information A flat iron in a guest room An air-conditioner • A telephone ina guest room An electric thermos home

  6. . ▲ Background information The best hotel in the world The Burj Al Arab Hotel home

  7. ▲ Listening activities • 1. Listen and answer. • Dialogue • 1) What does the Floor attendant introduce to Bellows? • 2) Do the Bellows feel satisfied with the repairman or not? How do you know? • 2. Oral practice: • Listen to the dialogue again and repeat, paying attention to the fluency and tone of your voice. • Dialogue home

  8. ▲ Dialogue: Showing the room facilities • Scene: The floor attendant (FA) is showing the Bellows the amenities in the room. • FA:(Graciously) Mr. and Mrs. Bellow, here is the light switch, the temperature adjuster, the wardrobe and mini-bar. Here is our hotel’s Information Service Booklet. It gives you an idea about our services and facilities. • Mrs. Bellow (M): Wonderful! Thank you. • FA: The panel on the night stands controls different devices in the room. The door leads to the bathroom, and there is a laundry bag in the wardrobe. The hot water supply is round the clock. And there are two sockets in the bathroom, for 110 V and 220 V respectively. The voltage here is much higher than that in the States. home

  9. ▲Dialogue: Showing the room facilities • Mr. Bellow (B): Oh, I can use my electric shaver. And I feel like taking a bath to freshen up after a tiring transoceanic flight. • FA: Is there anything I can do before I leave the room? • M: You’ve made us feel very welcome. By the way, is the tap water drinkable? • FA: Oh, Mr. and Mrs. Bellow, please don’t drink the tap water, there is boiled drinking in the thermos bottle and cold drinking water in the carafe. If you need anything please dial 8 or press the button over there. • B: Thank you very much. • FA: You are always welcome. I hope you will enjoyyour stay with us. home

  10. ▲ Notes • 1.Words • amenities 设施 graciously 有礼貌地 • adjuster 调节装置 table lamp 台灯 • respectively分别地 shelves衣柜内木架 • main switch 总开关 stool 梳妆台 • wardrobe衣柜 shower cap浴帽 • thermos bottle热水壶 water tank 水箱 • 2.Sentences • 1) I am out of toilet paper. • 2) Can I have an extra pillow/teabag/bath towel? • 3) Can you bring me a hair-dryer/transformer/cot/English newspaper? • 4) I’d like to use a safety deposit box. home

  11. ▲ In-class exercises • 1. You are a Housekeeping Clerk. Make a presentation of your responsibility and daily work in no less than 100 words. • 2. Make up a dialogue about how to deal with room facilities complaints. home

  12. ▲Further development activities 1.Do a survey of the common complaining in a local 4-star-hotel and write a report based on your study. • Watch the flash and then introduce the room facilities in a three-bed room of a local 5-star hotel. video H=house keeper, B=Mr. Bellow H: Good morning, Housekeeping, may I help you? B: Certainly. This is Mr. Bellow calling from Room 908. The air-conditioner in my room refuses to work. I couldn’t get any cool air. home

  13. ▲Further development activities • H: I am terribly sorry to hear that. I’ll send the repairman to fix it right away. • (The repair man (R) comes and fixes the air-conditioner) • R: How do you feel now? • B: Oh, I can feel the cool air. One more thing, I was about to take a shower just now, but no hot water came out. • R: Oh, I am sorry. May I have a look? • B: Go ahead, please. • R: Mr. Bellow those shower controls are a little difficult to use. Did you pull the handle out and move it to the right? home

  14. ▲ Assignments 1. Try to design a guest room of humanness and the facilities it has to be equipped with. 2. Finish the online-exercises at http://202.193.128.12/jdyy. home

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