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Assignment Solutions, Case study Answer sheets<br>Project Report and Thesis contact<br>aravind.banakar@gmail.com<br>www.mbacasestudyanswers.com<br>ARAVIND u2013 09901366442 u2013 09902787224<br>Business Communication and Etiquette<br>1. Slipkart.com has put up billboards across the main, arterial roads of Mumbai. The<br>billboards advertise the Mega Independence Day Sale coming up. They hope their<br>billboards can grab the attention of drivers and pedestrians on these busy roads. List the<br>8-steps in the Basic Communication Model and apply the model to Slipkart.comu2019s<br>billboard ad. (10 Marks)<br>2. You are the customer service manager for OmYoga.com, an online store selling Yoga<br>apparel. A customer has written an angry email complaining that the Yoga leggings she<br>purchased a month ago have shrunk and the colour has faded. She mentioned that she<br>machine-washed her leggings and dried them in a drier. Your website clearly mentions<br>that the leggings can only be hand-washed and should not be put in the drier. She is<br>asking for a replacement or a complete refund of Rs. 3000. How would you respond to<br>this complaint? Draft an email. (10 Marks)<br>3. Digital communication technologies are changing the face of business<br>communication.<br>Explain:<br>a. Engaging content for Social Media (5 Marks)<br>b. Pros and cons of Instant Messaging (5 Marks)<br>Assignment Solutions, Case study Answer sheets<br>Project Report and Thesis contact<br>aravind.banakar@gmail.com<br>www.mbacasestudyanswers.com<br>ARAVIND u2013 09901366442 u2013 09902787224
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As Assig signme nment Pr Proj oject a arav w www.m ww.mbac AR ARAV AVIN IND D – – 0990 nt S ect Rep ravin ind.ba bacases 0990136 Soluti olutions, Repor d.bana ons, C Cas ort a t and nakar asestu 1366442 ase s e stu nd T Thes kar@g @gmail. tudya dyans 6442 – – 0 0990 tudy dy An hesis is co mail.c com nswer wers.c 990278 Answe swer r sh cont nta act om s.com om 2787224 she eets ets ct 7224 Business Communication and Etiquette 1. Slipkart.com has put up billboards across the main, arterial roads of Mumbai. The billboards advertise the Mega Independence Day Sale coming up. They hope their billboards can grab the attention of drivers and pedestrians on these busy roads. List the 8-steps in the Basic Communication Model and apply the model to Slipkart.com’s billboard ad. (10 Marks) 2. You are the customer service manager for OmYoga.com, an online store selling Yoga apparel. A customer has written an angry email complaining that the Yoga leggings she purchased a month ago have shrunk and the colour has faded. She mentioned that she machine-washed her leggings and dried them in a drier. Your website clearly mentions that the leggings can only be hand-washed and should not be put in the drier. She is asking for a replacement or a complete refund of Rs. 3000. How would you respond to this complaint? Draft an email. (10 Marks) 3. Digital communication technologies are changing the face of business communication. Explain: a. Engaging content for Social Media (5 Marks) b. Pros and cons of Instant Messaging (5 Marks) As Assig signme nment Pr Proj oject a arav nt S ect Rep ravin ind.ba Soluti olutions, Repor d.bana ons, C Cas ort a t and nakar ase s e stu nd T Thes kar@g @gmail. tudy dy An hesis is co mail.c com Answe swer r sh cont nta act om she eets ets ct
w www.m ww.mbac ARAV AVIN IND D – – 0990 bacases asestu 0990136 tudya dyans 1366442 6442 – – 0 0990 nswer wers.c 990278 s.com om 2787224 7224 AR
