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Marcel Zehner | Partner | Private Cloud Architect | zehner@itnetx.ch

Microsoft System Center 2012 Service Manager. i n Private Cloud Environments. {Live Demo Session}. Marcel Zehner | Partner | Private Cloud Architect | zehner@itnetx.ch i tnetx gmbh | Microsoft Partner of the Year (Datacenter). Agenda.

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Marcel Zehner | Partner | Private Cloud Architect | zehner@itnetx.ch

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  1. Microsoft System Center 2012 Service Manager in Private Cloud Environments {Live Demo Session} Marcel Zehner | Partner | Private Cloud Architect | zehner@itnetx.ch itnetx gmbh | Microsoft Partner of the Year (Datacenter)

  2. Agenda • Challenges and Solutions in Private Cloud Environments • Live Demo

  3. Agenda • Challenges and Solutions in Private Cloud Environments • Live Demo

  4. Way to “IT as a Service” Automation Goals of ITaaS MOF • Reduce Costs • Reduce Errors • Increase Service Levels • Faster Time to Delivery • More Transparency • Better Service Quality • Take Load from IT personnel • More Data for Analysis • Compliance • Etc. Standardization ITIL Self-service COBIT Implementation Process Design

  5. System Center Helps Deliver IT as a Service PublicCloud Configure Deploy Service Model Private Cloud Virtual Monitor DC Admin Operate Physical App Controller Orchestrator Service Delivery & Automation Self Service Virtual Machine Manager Operations Manager Configuration Manager Data Protection Manager App Owner Service Manager Service Manager

  6. System Center Helps Deliver IT as a Service PublicCloud Configure Deploy Service Model Private Cloud Virtual Monitor DC Admin Operate Physical App Controller Orchestrator Service Delivery & Automation Self Service Virtual Machine Manager Operations Manager Configuration Manager Data Protection Manager App Owner Service Manager Service Manager

  7. System Center Helps Deliver IT as a Service • Multilingual Self Service Portal • Service Catalog Offerings • Can be used by different Consumers • End Users • IT Staff • Application Owners • Etc. • Role-based Access to Offerings • Request Tracking • Generates Service Requests in SM Database Self Service Service Manager

  8. System Center Helps Deliver IT as a Service • Service Request follows the Business Process • Templates for Offerings • Service Manager Business Process Workflow Engine • e.g. Approval by specific Person or Line Manager • IT Process Automation possible • Within Service Manager (not recommended) • By using SC Orchestrator • Orchestrator does not follow any Business Processes, only IT Processes • Integration of SCSM and SCO to get the best of both worlds Service Delivery & Automation Service Manager

  9. CMDB Challenges with Private Clouds 1/2 • New Information at a very rapid rate • VM Live Migration, VM Storage Migration etc. • Dynamic Discovery is needed • CMDBs with static content are useless! • «Invisible» Configuration Changes • Consumer Self Service • IT Process Automation • Every Configuration Change must be documented, no matter where the process is initiated!

  10. CMDB Challenges with Private Clouds 2/2 • Many new classes and relationships • Hosts, Hypervisors, Guests, Virtual Networks,Virtual storage etc. • VMs run in Clouds, Clouds run on Virtualization Hosts, Virtualization Hosts run Hypervisors etc. • CMDB must be extensible! • Integration of Public Cloud Components • Flexibility and Connectivityis needed!

  11. Service Manager 2012 Approach 1/2 • Data model can be easily extended as needed • Additional or extended classes, attributes, relationships • If needed complete Management Packs • Synchronize Information from/to other Management Systems • SCOM, SCVMM, SCCM and ADDS Connectors • Dynamic Object Discovery • Use your own connectors or SCO Runbooks • For every System/Environment you need!

  12. Service Manager 2012 Approach 2/2 • Service Manager SDK • Get Access to Service Manager functions from everywhere • Customize forms • Make forms dynamic • Forms logic with code behind • Comprehensive Reporting • Classical Data Warehouse Reporting • OLAP Cubes for Report Design • Power Pivot-based, Excel, SharePoint

  13. Agenda • Challenges and Solutions in Private Cloud Environments • Live Demo

  14. Live Demo • SCSM12 Overview • CMDB Insights • CMDB Customization • Regular Customization • Advanced Customization • Integration with System Center 2012 Stack • From Fabric to CMDB

  15. Microsoft System Center 2012 Service Manager in Private Cloud Environments {Live Demo Session} Marcel Zehner | Partner | Private Cloud Architect | zehner@itnetx.ch itnetx gmbh | Microsoft Partner of the Year (Datacenter)

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