Critical IS Management Issue - Issue Identification & Definition :

1. Critical IS Management Issue - Issue Identification & Definition: Information System for Collaborative Learning Chao-Yin (Joanne) Wu MBA/MS-MIS Candidate Joseph M.Katz Graduate School of Business University of Pittsburgh

2. Define an issue To find out the efficiency of collaborative learning using Knowledge Management system and the effect under Web 2.0 technologies.

3. Reason for Knowledge Management • When a business growing up, with expanding its employees, a company need a structure system to collect everyone’s intelligence and share or transfer within the company to improve the company learning and performance. Also, the structured system can also preserve precious knowledge in a long-term no matter the turnover of the employees.

4. Web 2.0 v.s Knowledge Management • While Web 2.0 became an emerging technology for whole the world, company can use it as communication tool to facilitate collaboration and sharing knowledge between employees. • Web 2.0 includes technologies such as weblogs (blogs), social bookmarking, wikis, podcasts, RSS feeds (and other forms of many-to-many publishing), social software, web application programming interfaces (APIs), and online web services enhance people to interactive with each others.

5. Fundamentally difficulty of issue: 1. Hard to define the success of a Knowledge Management • The success of a Knowledge Management requires cooperation from every level within a company.   • The success of a Knowledge Management System involves a lot of aspects, from defining required contents, finding sources, collecting intelligence pieces, managing intelligence pieces, to ad hoc access to intelligence pieces. • A successful Knowledge Management System needs a long-term commitment from employees because employees need to document their experiences or research result in the past in the beginning of the implementation of a Knowledge Management System and keep documenting their work concurrently.

6. Fundamentally difficulty of issue: • Hard to link the success of a Knowledge Management to the improvement of performance. • The relationship between Knowledge Management and business outcome is not just a pure cause-and-effect relationship because a successful project outcome requires the coordination of different resources input, and the knowledge is just part of it. • The value of intellectual capital is hard to be defined and it is also hard to transfer a data into wisdom to help a project success.

7. Vision • Drive the knowledge management initiative • Provide the scope within which the knowledge management effort and the organization will grow. • include the core beliefs and values of the organization. • Created by either CKO or Top Management

8. Key Person Involvement • CKO • Responsible for ensuring that the organization maximizes the value it achieves through "knowledge“ • A capable CKO must have skills across a wide variety of areas • CEO& Top Management • The awareness of the important of knowledge management and the support of the implementation of a knowledge management • IT Department and HR Department