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Assertiveness Training: Let Your Voice Be Heard!

Assertiveness Training: Let Your Voice Be Heard!. Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services. Learning Points. Understand the difference between passive, aggressive and assertive communication techniques

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Assertiveness Training: Let Your Voice Be Heard!

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  1. Assertiveness Training: Let Your Voice Be Heard! Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services

  2. Learning Points • Understand the difference between passive, aggressive and assertive communication techniques • Learn to use an assertive technique • Understand why assertiveness is important

  3. Assertiveness • Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others. • When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.

  4. Passive, Aggressive, Assertive Passive Passive/Aggressive Aggressive Assertive

  5. Tips for Assertive Communication • Making Assertive Statements • Do’s and Don’ts • Using Assertive Body Language • Techniques to Avoid

  6. Activity: One Conversation,Three Styles • Video Clips or Script Reading • Discussion Questions

  7. Activity: Why is Assertiveness Important? • Reasons for being assertive rather than passive or aggressive? • How does assertive communication result in better care for clients or residents?

  8. Learning Points Review • Understand the difference between passive, aggressive and assertive communication techniques • Learn to use an assertive technique • Understand why assertiveness is important

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