development of quality policy preparation for implementation of continuous improvement programs conduct and presentati

1. For the past 20 years, I have developed in depth, hands-on experience in process improvement and ISO9000, and worked in the following areas: • development of quality policy • preparation for implementation of continuous improvement programs • conduct and presentation of training programs • implementation of continuous improvement programs • preparation of ISO9000 (etc) quality management systems • conduct and presentation of internal quality auditing courses • implementation of internal quality auditing programs

2. Employment: • 1981 to 1990 Intergon Principal Consultant • 1990 to 1992 KPMG Senior Consultant • 1992 to 1995 CPG Corporate Quality Manager • Consultant to Telstra Software Development • Consultant to Telstra Data Centre Operations • 1995 to 2007 Intergon Principal Consultant • RMIT MBA student • PhD student • Lecturer and Supervisor

3. Quality is free • Quality is about finding loose bits and connecting them • Quality is not personal • Quality is 85% system and 15% people • Quality is about people: • Communicating • Working together • Being honest • Supporting each other My Philosophy About Quality

4. Quality Auditing

5. TQM / 6-Sigma Continuous Improvement Qualification

6. Success with TQM / 6-Sigma Continuous Improvement

7. Peer Recognition

8. 5-S

9. Professional Recognition

10. Prof Sabu John, Program Director, RMIT Engineering (2005) "The quality of (Lionel's) presentation aids and course notes have been appreciated.Students also enjoy the facilitated adult learning style of Lionel's classes. He encourages teamwork and the development of presentation skills ... former students have referred Lionel's classes to those starting the program." Mark Karklins, Director Wharington (International) Pty/Ltd (2005)"... Lionel ... was instrumental in gaining the confidence of the employees to enable them to understand and embrace the process with them ultimately accepting the need for the change process. The major cultural shift that Lionel achieved was the understanding that teamwork and co-operation were needed to obtain a quality product. An integral part of that change was the introduction of a management system that allowed the company and the employees to monitor the success in a meaningful statistical manner." Graham Collier, Partner KPMG (1992)(See article on next slide) Robert Ades, CEO, Carnbrea (2006), OpMgr, Sidchrome (1992)"you are to be credited with a great deal of our success in developing the Sidchrome business. Certainly, you set us on the right road and planted the seeds of a new way of thinking ... your success in working with and training our people is manifest in the fact that they are generally convinced that they did it all themselves." Mario Migliazza, Plant Manager, Alcan Canada (1986)"The positive results that have been obtained over the past fifteen months is a definite indication that the contracting of your services was an excellent decision." David George, Vice President, Amsco Canada (1986)"The results of the office layout portion of the work was especially satisfying in that we have a much improved work environment, eliminated the need to renovate ... The savings in this portion more than justifies your fees." Testimonials

11. Success at KPMG

12. Success at Sidchrome

13. Quality is free • Quality is about finding loose bits and connecting them • Quality is not personal • Quality is 85% system and 15% people • Quality is about people: • Communicating • Working together • Being honest • Supporting each other My Philosophy About Quality Get your head out of the box …