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DPO Meeting 14 December 2000

DPO Meeting 14 December 2000. EDH Derek Mathieson (Ivica Dobrovicova). HRT Per Jonsson. BHT Mikael Angberg. Agenda. EDH Review of 2000 Pending Issues Work in the Pipeline Your Input BHT Past & Present Future HRT Future. Context. January 2000 (AS-SU) EDH = 4 staff

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DPO Meeting 14 December 2000

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  1. DPO Meeting 14 December 2000 EDH Derek Mathieson (Ivica Dobrovicova) HRT Per Jonsson BHT Mikael Angberg

  2. Agenda • EDH • Review of 2000 • Pending Issues • Work in the Pipeline • Your Input • BHT • Past & Present • Future • HRT • Future

  3. Context • January 2000 (AS-SU) • EDH = 4 staff • BHT = 2 staff • February 2000.. Present (AS-IDS) • EDH = 1.5 staff • BHT = 1 staff • HRT = 1 staff

  4. Status Quo

  5. 2000 Major Achievements Lower maintenance New Workflow Manager (9 documents) Re-usable Components Integration with CFU(workflow & DAI) Increased Productivity Several New Small Documents (IS37, GSM, ACB) New Web Overtime System (2 documents) Internal Consulting &International Recognition Technology Consolidation New Leave System (5 documents) Shut Down of EDH 2.1 (2 documents remain) High Service Level

  6. 2000 Statistics # Users Support • Used in 31 countries (all continents) • 4347 active web users • 144,000 documents created • Signature every 15 seconds • 147,000 hits on busiest day • 2pm - 1 hit every 2 seconds

  7. 2000 Pending Issues • Final Shutdown of EDH 2.1 &The “last user” • EDHAdmin tools for DPOs • Desktop & Document Searching • AVCL • External people

  8. Pipeline Work for 2001 • Power to the Users • Web EDH Admin tools • Improved Web desktop • Import / export facility • Enclosures • Increased Productivity • Small Documents • Complex Procedures • AVCL • Increased Popularity • Extranet

  9. Your requests…. • Management of Intersection Codes • … • … • … • … • …

  10. Help us… (help you) Electronic Forms Paper Form How do I complete a purchase requisition? See SPL How do I complete a TID? See FI How do I complete an Overtime Request? See HR How do I complete a purchase requisition? Call EDH How do I complete a TID? Call EDH How do I complete an Overtime Request? Call EDH Knowledge, Expertise & responsibility remains in client services Knowledge & Expertise in EDH programmers

  11. BHT - Past, present & future Where have we been, where are we today and where are we going…?

  12. Review of year 2000 • 1st year with WebBHT • ~ 1100 BHT Reports on a busy day (Dec 2000) • BHT is used 24 H / day • Majority of users “happy” • Performance better than we thought • Yearly Bookclosing • Lot of work in BHT • Very small team (1 staff) • ~ 240 Remedies to BHT Team in 2000 • Less russian collaboration • No technical students • “Temperature Check” • DPO’s • Improved stability + performance • Faster • Less “blockings”

  13. Review of year 2000 ctd.. • Improved functionality • Electronics Pool • Team accounting modifications • Monthly Totals for Contracts • Improved Extraction/Bookclosing • Usage of (EDH) WorkFlow • To be continued 2001… • Improved Admin Functionality • No more server side Java Scripts • To be continued 2001… • Improved Technical and User Documentation • http://ais.cern.ch/apps/bht/welcome.html

  14. Where are we today? • General Application Status • Stable application – much improved • Unstable extraction: Many data problems • Few functionality- and change requests • Not CERN ID dependent, instead PID • Ongoing Work • New Extraction with Oracle WorkFlow • Extension of Admin Tools • User Contacts: SPL, Teams • Support • AIS Help Desk does a lot ~ 30 % of all Remedies to BHT • 2nd , 3rd line support can be improved (with a larger team) • More User Contact?

  15. Where are we going – BHT 2001 • Continue Extraction work – Better Data • More reliable data – no interdependencies between ORIAC and SIRIAC • Easier maintenance – Today it costs a lot • Higher visibility and easier error-tracing • ARTify BHT – EDH/HRT Architecture • Conform to the rest of the group • More standardised foundation • More potentiality for re-use – Easier to add functionality • Easier maintenance • Better application

  16. Where are we going – BHT 2001 • New markets for BHT? • SPL • FI – more data maintenance “outsourced” • External Teams – Do they need more functionality? • Activity Based Costing? • Improve our Client Service • More “temperature checks” – User Contacts • More Structured support (larger team)

  17. HRT

  18. HRT • Phase 1 : Migration to Web • December 2000 : Testing with Key Users • January 2001 : Feedback Loop • Early 2001 • Production • Switch off XL version • Phase 2 : Extended Functionality • Time dimension • Targetted function areas, e.g. training

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