Oromia National Regional State

1. December, 2012 Harmony Hotel Oromia National Regional State

2. Presentation On Government Policy On Accountable And Responsive Services (Ways To Improve Basic Services) .

3. Introduction Brief background Major capacity building program Sub-Programs Activities and major achievements Organization of the paper

4. The pre-1991 strategies and approaches were characterized by the prevalence of unitary government with centralized administration, absence of devolved government, unbalanced regional development and little participation of localities and the grass roots in economic development and sharing the fruits of development. 1. Introduction

5. After 1991 things had been changed and the strategies and approaches were characterized by the pervalence of federal government with decentralized administration, devolved governanment. • Accordingly, since 1994/95, 9 regional states and 2 city administrations were established. • Moreover, since 2002 power was devolved from regional states to local governments particularly to districts. Introduction

6. Accordingly, Regional Governments took steps to ensure accountability and transparency, establishing local government legislation which amongst other things determines clear functional responsibilities between the tiers of government. Introduction

7. Oromia regional state is one of the nine regional states in Ethiopia. Both in its area coverage and population, it ranks first in the country. In line with the policy and strategy formulated by the Federal government, the region has formulated its own socio-economic and development policies and strategies. Oromia regional state with its 18 zones, 265 rural districts and over 6,253 rural ‘kebeles’ (Village) in addition with 43 reform towns has given a special attention to the area where the actual economic and social programs will be implemented. 2. Brief background: Oromia (ocsggb)

8. For the outcome expected from these general policies and strategies capacity building program in all sectors was the first choice. The regional government views these programs as aid for capacity building and achieving regional overall development objectives and goals. It also views capacity building program as a means of addressing and strengthening issues of governance, transparency, responsiveness and accountability in government service delivery; And to this end the regional government is being fully committed to the realization of efficient and effective systems of service provision and thereby ensure good governance at all government units level. Brief

9. To that effect, Bureau of Oromia Civil Service and Good governance is vested in the major trust to coordinate the efforts and resources geared towards the implementation of public sector capacity building with the aim of bringing about institutional transformation through building capacity and system development across all sectors and levels of government bodies. This is with a view of enhancing democratic participation, promote good governance and improve service delivery by strengthening of public institutions at all levels. Brief

10. Consequently, the OCSGGB has been actively involving in structural and institutional reform with clear focus on bringing sustainable development, poverty reduction, deepening democratization, promoting sound governance and empowerment based on the national strategic plan. This is due to the fact that accountable and responsive service as well as decentralization program is amongst the government’s instruments to provide opportunities to the people. Brief

11. Public Sectors Capacity Building Program (PSCAP) was launched few years back from now Oromia Civil Service and Good Governance Bureau has been mandated to run the program. 3. Major capacity building program

12. The purpose of the Regional Public Sector Capacity Building Program (PSCAP) is to build and strengthen the capacity of public sector institutions, rural and urban local governments in their efforts of discharging efficient service delivery, boosting revenue generating capacity of the government, providing transparent, and predicable judicial service, building ICT infrastructure for an efficient service delivery and renovating system of urban governance and improving urban service delivery. program

13. The program is expected to assist in bringing about transformation of public sector of the regional government to augment the developmental pursuits currently unfolding in the Region. Moreover, it is hopped that the program would improve local governance and citizen empowerment and substantially builds up the human capabilities for a sustained and rapid regional development. Program

14. In the contexts of the foregoing developmental goals of the regional PSCAP , there are six pillars or reciprocally integrated components embodied in the program: Civil Service Reform Program, District Level Decentralization Program, Justice System Reform Program, Information and communication Technology, Tax System Reform Program, Urban Management Capacity Building Program, 4. sub-programs

15. The civil service reform program as one of the six components of the regional PSCAP is intended to enhance the capacity of the civil service system. The successful implementation of this program will bring about effective, efficient, transparent, accountable, ethical and performance oriented civil service system. 4.1. Civil Service Reform Program,

16. Moreover, this program is envisaged to enhance good governance, participatory service delivery and induce implementation of the regional government’s social and economic policies. Its general developmental impact is to bring a major difference in enhancing the capacity of the regional civil service institutions in providing adequate and quality service and enable public institutions play a pivotal role in reduction of poverty. CSRP

17. The general objective of DLDP is to deepen the devolution of power in the 265 rural woredas of the regional government, to institutionalize decision making process at all the grass-root level with a view of • enhancing democratic participation, • promote good governance, • improve service delivery and • contribute to a sustainable development and poverty reduction. 4.2. District Level Decentralization Program

18. Is geared towards improving the legal and judicial system. It enhances predictability and transparency of the legal and judicial system. 4.3. Justice System Reform Program

19. The overall objectives of regional ICT is to harness the full spectrum of ICT potential for economic growth and poverty reduction, including the development of human resources, democratization and good governance on a sustainable basis. 4.4. Information and communication Technology

20. The major objective of the tax reform program is building capacity, make the tax system efficient, enhance tax payer’s compliance through tax payer education, and encouraging investment and the private sector development in the region to increase revenue for a sustainable economic development. 4.5. Tax System Reform Program

21. The regional urban management capacity building program of the PSCAP is designed to address the capacity problems of the urban local governments of Oromia. The general goal of urban management sub-program is to facilitate the establishment of good governance and promote sustainable urban development in the region as well as enabling urban local governments of the region deliver adequate services efficiently and effectively to their residents and enable the urban sector play its due roles in the socio-economic transformation of the region. 4.6. Urban Management Capacity Building Program

22. To improve service delivery system different programs and reform tools have been implemented in all public sectors of the region; like quick wins, BPR, BSC in Civil Service Reform Program and GGP in District Level Decentralization Program Cont’d

23. To this end, efforts have been made in establishing new system and structural arrangements for service delivery at all levels. Accordingly, information desk, customer recipient, complaint handling officer, kebele officer posts were organized in each public office down the line to the kebele level. Cont’d

24. As already mentioned, the objective of capacity building strategy is to build a capacity that can implement development strategies. Therefore, the scope of the strategy is the scope of development strategy. Cont’d

25. To realize this objective OCSGGB has made a lot of efforts based on the capacity building programs with respect to training, consultancy service and goods. Next is showing you the efforts made and achievements obtained out of the implementation of capacity building strategies and programs. Cont’d

26. Activities and Achievements

27. Civil Service Reform Program,

28. Major Activities and Achievements

29. Cont’d

30. District Level Decentralization Program

31. Major Activities and Achievements

32. Cont’d

33. Justice System Reform Program

34. Various capacity building training for members of the Caffee, Woreda Councils, Town Councils & Kebele councils. • Pre-duty training for new recruits of the sector, On job long term training for judges,prosecutors, professionals and law enforcement institutions communities. • Community policing board were established in 5766kebeles. • The Supreme Court, Higher Courts and Woreda Courts use color coded filing system and automated court case mgt is functioning whereas Sound recorder is available at the Supreme Court and Higher Courts. major activities and Outputs

35. Improvement of oversight & control over the Executives & Judiciary in a way that ensure check & balance; • Justice Organs service delivery in terms of efficiency, quality and accessibility and increased public confidence in the institutions; • Participation of the Public in exposing the unjust acts increased. • Data management system & utilization of technology of justice organs improved, • Enhanced crime prevention, investigation & prosecution; • Improved treatment of prisoners & reintegration of offenders in to the society after released; Outcomes

36. Justice Institutions Outcome

37. Outcome of regional court

38. Court judge through Video Conferencing 3.5. Cost-benefit analysis on Court Judgement in two centers

39. Information and CommunicationTechnology

40. OUTPUT 2410 (M=2307, F= 103) IT professionals & Woreda Net operators was trained on Networking Security, Programming Language skills, IT equipment Maintenance 325 (M=280 F=45) Woreda Net operators selected from all woreda were trained on school net device maintenance 43,428 (M=37,123, F= 6,305) civil servant were trained on Basic Computer Applications. 1. ICT Human Resources Development and Training

41. Civil Servants at all level currently prefer to use computers for their daily activities due to this efficient & effective services improved • ICT professions bring changes in Managing, handle, maintain, support and deliver the developed MIS to the end users satisfaction. • Extend developed applications for additional functionalities and exercise in-house software development. • Design, Install, configure, troubleshoot and maintain the region wide network architecture • IT equipment maintenance were started at zone, and District level and maintenance expense is totally reduced • Effective & efficient service delivery and good governance achieved • Outcomes

42. 2. Network Expansion. OUTPUT • 43 Regional Sector Bureaus were connected with WoredaNet facilities. • 197 Rural Districts were connected and 69 newly emerged Districts are on process to connect • All sector bureaus branches at all zone & District level near to the Woredanet facilities was connected and started to share data and Information over the facilities. • 6 ICT training centers were connected and sharing educational & other resources from Regional Data warehouse. • 6 Community Information Centers were connected to provide free information (Internet and other services) for the communities.

43. Outcomes • File & Data sharing over the network facilities increased so that expenses were reduced. • Citizen get access to information service and started searching competitive current market price • Citizen have access to choose best technology that increase their productivities. • Sharing ideas through e-mail was increasing in urban areas Cont…

44. OUTPUT • 6 Bureaus MIS were developed by PSCAP-ICT Budget • 14 sector bureaus MIS development is at final stage • 2 ready made application were customized for regional needs. • 2 application software were developed in house by IT experts 3. MIS software application development

45. Outcome of MIS application. Oromia Gov. Communication Affairs Bureau MIS Information access were established, and disseminated to the customer on appropriate time, efficiently & effectively Cost and time of collecting news from different sites (rural remote, urban…) is totally reduced Effective & efficient online information access and dissemination achieved

46. Cost benefit analysis on Oromia Gov. Communication Affairs Bureau MIS

47. OUTPUT Video Conferencing services > 40,000 regional, zonal, District and municipality top- and mid-level managers trained on good governance package through video conferences Mail services provided for all civil servants at regional level bureaus 4 . ICT Service Delivery

48. Outcomes from ICT service delivery. • Effective and efficient service delivery improved • Good governance is practiced • Customer satisfaction increased from time to time • Sustainability of service delivery were assured

49. Outcomes from the services • Rural community access information at any time they need. • Community started to choose best technology for their farm/Production on international market • Online market assessment for best price were started and currently farmers is selling their product from their home. • Farmers start to learn/teach their children and themselves at their village • Farmers benefited from community radio pre-warning information on unconditional rainy to collect their farm products 5. Community Information Centers & Community Radio

50. Purpose • Provide up-to-date and accurate information on government services. • To save customers time and money spent for searching information. • Currently Customers can call up to the toll free number, 888 • Accessible both from landlines and cell phones Registered Government Institutions:- • Oromia Supreme Court, • Oromia Justice Bureau, • Oromia Industry and Urban Development Bureau, • Oromia Investment, • Trade & Market Development Bureau 6. Call Centers