WrapCT PRESENTS: Utilizing The Wraparound Planning Process: An Introduction And Orientation

1. WrapCT PRESENTS:Utilizing The Wraparound Planning Process: An Introduction And Orientation

2. Myth Busters • Wraparound is not: • A service or an intervention • A program or a project • Just a new way to spend money • Wraparound is: • A process which when done according to the values and principles leads to good outcomes for children and families

3. Strengths Unconditional Care Community Based Normalization Cultural Competency System Integration Collaboration Family Centered Needs Driven Refinancing Wraparound: Putting Values into Action Technology Cluster

4. IS THIS COLLABORATION? Goals are defined by one group, then shared with another group?

5. EXAMPLES OF A COLLABORATIVE PROCESS? • Individual Education Plans • Medical Appointments • Therapy Sessions • Staffings • Other

6. CATEGORICAL APPROACH • Assess Problems • Look at Services that are Available… • Plug Services into the Family

7. EXAMPLES OF A CATEGORICAL APPROACH • Services reflect what’s available and has been tried rather than what’s really needed

8. WHAT IS A CHILD AND FAMILY TEAM • The child and family identify a group of people who will work with them and help prepare the plan of care. • Composed of informal and formal members who will continue to support the family after leaving the program. • The Child and Family Team should meet as frequently as needed (at least once a month).

9. CARE PLAN COMPONENTS • Crisis Plan • Strengths • Vision • Needs • Strategies

10. Strengths Discovery • Ongoing - Changes with Time • Functional • All Family Members • Whole Team • Community and Environment • Used to Create Strategies

11. Key Elements of Strength Discovery • Attitudes and Values • Sets the tone & style of the interaction • Skills and Abilities • Building blocks of change • Attributes and History • Point the way to natural connections • Preferences • Build participation and validity

12. STRENGTHS CHAT

13. Family Vision • Concise • In family’s words • Reflects family’s hopes and dreams • Where the family wants to be in 6 mo. to a year • May change over time

14. Needs Statements • Needs help with . . . • What is needed/barriers to reaching the Vision ? • Not Problems or Deficits • Not - Services or Goals • Answer to the question –“why” (underlying need)

15. Strategies • Builds on Strengths • Designed to Meet Needs • Be Creative – Brainstorm the possibilities • Remember “Normalization” • Use as many Natural Supports as Possible • Be Specific  Who -- What -- When -- How

16. PLANNING WITH STRENGTHS EXERCISE

17. NATURAL/INFORMAL SUPPORTS AND COMMUNITY RESOURCES

18. Natural Support Family or friend relationship Examples: • Parent • Childhood friend • Sibling • Cousin

19. Informal Support Community relationship Examples: • Spiritual Leader • Next Door Neighbor • Sponsor • Support Group Leader

20. Formal Support System representatives Examples • Therapist/Provider • Child Welfare Worker • Probation or Parole Officer • School Representative

21. Community Resources “Goodies” in a community that can be supportive, at little or no cost to the family.

22. Examples of Community Resources • Place of Worship • YMCA/YWCA • Libraries • Park and Recreational Programs • Free Health Clinics • Community Support Groups • Boys’ and Girls’ Club

23. Identifying Supports • Listen to the Family’s Story As you hear the family’s story, listen for past supports and resources they have utilized. Also listen for what has worked in the past. Ask who the family would call during at crisis at 2 o’clock in the morning.

24. IDENTIFYING SUPPORTS(CONT.) • Get to know the Family • Spend time with the family. • Who does the family identify as family members? • How does the family describe themselves? • What activities are they involved in and with whom?

25. CIRCLES OF SUPPORTEXERCISE

26. IDENTIFYING SUPPORTS (CONT.) • Miracle Question • Who/What is involved? • Feeling Questions • Who can you really laugh with? • Who are you comfortable crying with? • Who would you trust with your deepest thoughts? • Practical Questions • Who helps watch your kids? • What does your daily schedule involve? • What do you do for fun?

27. IDENTIFYING SUPPORTS (CONT.) • Get to know the Family’s Community/Neighborhood When you familiarize yourself with the family’s surroundings, you learn what is available in their community.

28. IDENTIFYING SUPPORTS (CONT.) • Get to know the Family’s Culture Family culture is the unique way a family forms itself in terms of rules, roles, habits, activities, beliefs, and other areas. Every family will have a different culture, despite similarities in ethnic and/or cultural background. Who shares the family’s ideas, values, and beliefs?

29. IDENTIFYING SUPPORTS (CONT.) Recognize Team Resources • Recognize personal as well as professional strengths • Each team member is an expert, and may have different resources • Use strengths as a way to help members change roles

30. Utilizing Support Options After natural supports have been identified, it is up to the family to decide which resources to utilize. With the team, the family then decides to what extent these supports will be utilized and how they will be contacted. Be prepared to assist the family in re-establishing relationships that may have deteriorated. Remember you are looking for 50 – 50 representation.

31. INCORPORATING NATURAL & INFORMAL SUPPORTS • Remember the importance of Family culture and Preferences • Normalize the Process • Explain the benefits • Share success stories

32. Utilizing Supports • Look beyond the reason they’re at the table and utilize other areas of expertise • Keep an open line of communication to avoid a decrease in participation • Recognize that these natural supports are just as knowledgeable as everyone else on the team.

33. Best Practice Bench Marks • 50/50 – Balanced Team within 3 months • 20/80 – Formal/Informal 6 months and beyond

34. EXPLAINING WRAPAROUND

35. Four Phases of Wraparound Implementation Pat Miles • Team Preparation / Engagement & Welcoming • Get people ready to be a team • Complete strengths/needs chats • Initial Plan Development • Hold initial planning meetings • Develop a team “culture” • Plan Implementation & Refinement • Hold team meetings to review plans • Modify, adept & adjust team plan • Plan Completion & Transition • Define good enough, needs met • Unwrap

36. Steps for Developing an Individualized Plan • Step 1: Getting to Know the Family • Step 2: Begin Strengths /Needs Discovery • Step 3: Setting the Vision / Mission • Step 4: Family and Team Identify Needs • Step 5: Prioritize Needs/Set Benchmarks • Step 6: Action Planning • Step 7: Commitments • Step 8: Evaluation • Step 9: Documentation • Step 10: Distribute the Plan

37. Getting Started • Meet Immediate Needs • Listen to Concerns • Stabilize Situation • Begin Building Trust • Family and Systems Homework • Understand History/Timeline • What has Worked in the Past? • Find Ignored and Hidden Strengths • Identify Potential Formal and Informal Supports • Learn Preferences, Open Cultural Bridges

38. SEEK FIRST TO UNDERSTAND “Seek first to understand” involves a very deep shift in paradigm. We typically seek first to be understood. Most people do not listen with the intent to understand; they listen with the intent to reply. They are either speaking or preparing to speak. Stephen R Covey

39. PRACTICING THE STEPS Step 1: Getting to Know the Family • Meet Immediate Needs • Begin Crisis Planning • Identify Potential Team Members Step 2: Begin the Strengths and Needs Discovery Step 3: Family Identifies Vision

40. LIFE DOMAIN AREAS FOR PLANNING • Spiritual • Safety • Legal • Medical/Health • Finances • Relationships • Other • Social/Fun • Emotional • Family • A Place to Live • School/Work • Cultural

41. TEAM BUILDING • Preparation • Does Everyone Know What to Expect? • Set an Agenda • Ground Rules • Positive Focus • Avoid Jargon • Outcome Driven • Membership • Goal: 50% Formal / 50% Informal • Multiple Perspectives (Family & System) • Represent Family’s Culture and Community

42. Wraparound Facilitator Tool Kit: Visual Tools • Why? • Creates a sense of where you’re going • Creates a sense of where you’ve been • Builds clarity among team members • Helps facilitator keep track of what’s going on • Helps focus group’s attention

43. COMMON TOOLS • Flip Charts/Markers • Agendas • Ground Rules • Anything else that works

44. TIPS FOR FACILITATORS • Plan Ahead • Materials • Gather your materials • Test your supplies • Know your environment • Tape on walls? • Enough space? • Practice • Get used to the tools • Make it visually attractive • Have fun

45. TIPS FOR TEAM MEMBERS • Focus on benefits of working on a team • Learn to forgive • Stay focused • Speak out loud about risks • Speak from strengths • Support other team members • Use the team as your primary communication device

46. Effective Communication Tools for Conflict Management • Verbal • Open Ended Questions: avoid “yes” or “no” • Reflecting: repeating/make sure person felt heard • Reframing: Negative to Positive • Summarizing: Recaps • Non-Verbal • Body Language: Address self • Tone or Inflection: Maintain calm • Position: Arrangements of team members

47. Facilitator Skill : Facilitating the Meeting • Maintains a Strength Based Agenda • Manages & Communicates • Ground Rules • Purpose • Decision Making Process • Facilitates • Agreement • Participation • Family Centered Approach

48. Team MeetingPracticing the Steps Step 1: Introductions Step 2: Share Vision / Mission Step 3: List Strengths / Teams Adds To Step 4: Family and Team Identify Needs Step 5: Prioritize Needs • Set Benchmarks

49. SETTING BENCHMARKS • Descriptive • Measurable in a realistic way • Tells team how we will know we are getting closer to need met If this need were met, the behavior we would see is _______________

50. BRAIN STORMING EXERCISE