“Customer Driven Solutions”

1. “Customer Driven Solutions”

2. U.S. Infotel Systems Feature: • Automatic answering machine detection (turn on-turn off) • Real-Time Appointment/Call back scheduler • Automatic removal of duplicate numbers • Complete installation and training • Three database possibilities: GoldMine, Access, SQL • Unlimited web agent scripting abilities • Easy-to-use, menu driven software. • Over 25 built in reports. • Unlimited number of project databases. • Simplified project management “living file”

3. Ask about these optional features! • Custom programming to fit your business needs. • Inbound call blending. • Multiple system networking. • Offsite monitoring of TSR’s. • Agent recording capabilities • Leave messages on answering machines Our Systems Can be Customized for Any Type of Business or Pro Active Marketing Process

4. Our Systems are used by more outsourcing agency’s because they are easy to use, affordable, and efficient. We dramatically increase “talk time” and reduce operator burn out.

5. Continuous dialing means a higher percentage of prospect contact. With InfoTel, calls are routed to your operators with such efficiency that typical “talk time” is increased to over 45 minutes per hour. That’s up from 15 to 20 minutes using old fashioned telemarketing, where operators dial manually.

6. Customize invoices and forms to your company’s specifications. Invoices or other custom forms can be printed to meet your business needs. U.S. Infotel software allows you to print all or part of your prospect information on custom invoices, lead tickets or other specialized forms.

7. Streamline your operation and increase management control with our Odyssey System. This is the standard configuration, other configurations are possible.

8. Industrial strength dialing server for long term reliability. • Our Dialers Feature: • INTEL Hardware • Passive Backplanes • Multiple Cooling Fans • Rack Mount Server • Two Year Warranty • Easy Expandability • T-1 Interface Available • RAID Systems Available

9. Odyssey Supervisor The Supervisor System is the heart of the Infotel System. All dialing administration, on-line operations, scheduling and operator monitoring is performed here.

10. Start page for script takes place each time a call is transferred to an agent. This screen is totally customized to your specific needs The introductory script.

11. Start page for script takes place each time a call is transferred to an agent. This screen is totally customized to your specific needs

13. How Odyssey communicates with Goldmine. We have developed a bridge that communicates between Odyssey and Goldmine using SQL. We can also connect to some custom apps

14. Real time Agent Statistics Report is available with the click of a mouse at any given time in addition to the printed reports.

16. Additional parameters…

17. “Fund Raiser” creates a new field called pledge amount for tracking • “Record Level Call History” stores last 6 attempts for each record including call result code, Agent, Date and time of call and Memo. • “Allow Duplicates” are for political campaigns etc.

18. Result codes can be added for each campaign and are managed in screen below.

19. Select campaign to add new fields to, then click add in order to create new fields

20. 20 Fields are created with each campaign as well as any additional fields added by user when campaign is created Up to 230 additional fields available per project.

22. Digitized Recording Feature is enabled per campaign. All recordings are stored in either VOX or WAV format. VOX is compressed to near MP3 ratios.

23. Call Conferencing can be enabled to transfer to another Odyssey agent or an offsite verification office.

24. Report Parameters are set by group, time, date, and campaign. CALENDAR Pop Up ANALOG CLOCK pop up

25. The Odyssey system includes robust reporting capabilities. Dialer reports can be exported to Excel, Word, Crystal Report Writer, or Simply Printed off at the Supervisor Station. Reports can also be easily customized by the call center mgr.

26. FOR PENETRATION SUMMARY….

27. Calculates current penetration for each shift, showing % of records that are NOT available to dial during appropriate shift.

29. All data is stored in a open database. What is not already reported on could be assessed in custom reports using industry standard reporting tools.

33. Hourly Productivity Report shows successful calls graphically and assists in determining the best times for dialing during the day.

35. Let U.S. Infotel increase your sales and decrease your operating expenses… It makes sense doesn’t it? When you’re looking for ways to expand your market area, U.S.Infotel is there to help with your marketing and proactive calling needs. Our professional staff will guide you in the right direction to help maximize your company’s potential.

36. U.S. Infotel is proud to be a leader in providing unparalleled service. • We offer an exclusive ONE YEAR WARRANTY • Guaranteed 24 HOUR REPLACEMENT of all parts • Our HELP DESK is OPEN 12 HOURS for service • The ODYSSEY MANUAL is designed at entry level • Custom Report Writing available • Additional Training on CD ROM • Auto Dial on Every Site • On Site Service Policies Available • RAID SYSTEMS available

37. Taking pride in providing “Customer Driven Solutions” PH(405)516-2420 Fax (405)516-2430 www.usinfotel.com Email: sales@usinfotel.com