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Mission Statement

Mission Statement.

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Mission Statement

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  1. www.Dynamic-Direct.com 1.800.956.6006

  2. Mission Statement Dynamic Direct Call Center & Fulfillment Solutions is a turnkey, relationship-based business solution in the direct response industry. By combining fully integrated call center operations with innovative technology and seamless fulfillment services, we commit to personally help clients increase revenue and achieve long-term growth. www.Dynamic-Direct.com 1.800.956.6006

  3. About Dynamic Direct Dynamic Direct is a US-based, ready-to-operate call center. We seamlessly service your business with LIVE operator Inbound and Outbound call support. Our 34,000 sq ft facility was remodeled in June 2009, and is equipped with a multi-million dollar state-of-the-art phone system. With the most skilled agents and departmental support in the industry, Dynamic Direct is your one stop shop to Sell, Ship, and SUCCEED! • Fun, Fast Paced Environment • 34,000 sq ft Call Center • 20,000 sq ft Distribution Center • 300 Call Center Workstations • Agent Versatility to Sell Any Product • Hands-On Training Facility • Inbound & Outbound Sales • Customer Care Department • Management Staff • Fulfillment • Compliance Monitoring & Coaching • Internal Marketing www.Dynamic-Direct.com 1.800.956.6006

  4. Our Facility As a diverse global company with a local presence, Dynamic Direct resides in Cincinnati, Ohio. Dynamic Direct celebrated the grand reopening of their building in June 2009, after a $6 million investment in building upgrades and revamped infrastructure. Your company will utilize a fully managed call center with the latest CRM technologies. www.Dynamic-Direct.com 1.800.956.6006

  5. Clientele my [magazine] club www.Dynamic-Direct.com 1.800.956.6006

  6. Dynamic Direct = Solution Dynamic Direct has developed solutions and procedures to achieve and exceed clients’ programs through: • Dedicated Project Manager • Complete Inbound and Outbound Sales • Exceptional Customer Care • Quality Assurance and Training • Customized Technology Solutions • Telephony Integration • Internal Marketing team • Media Expertise Relationships • Direct Fulfillment www.Dynamic-Direct.com 1.800.956.6006

  7. Why Outsource? Expect professional, consistent service, support and information with every interaction. “Whether your goals are to achieve higher close rates, lower handle times, first call resolutions, or greater customer satisfaction, Dynamic Direct has the solution.” • Holley Danner Since 2002 www.Dynamic-Direct.com 1.800.956.6006

  8. Inbound Services • “Our Sales Department has tremendous  energy.  It is a team environment and when you visit our call center you will see the dedication to success. Good Attitude=Good Sales.” • Patrick Walsh Since 2003 www.Dynamic-Direct.com 1.800.956.6006

  9. Outbound Services www.Dynamic-Direct.com 1.800.956.6006

  10. OtherServices www.Dynamic-Direct.com 1.800.956.6006

  11. CustomerCare “Our customer service department is superb because we continuously meet and exceed our customers’ expectations. Norman Daugherty Since 2004 www.Dynamic-Direct.com 1.800.956.6006

  12. Education Our Training • Training manual design • Rigorous Training for your programs success • Role Playing • Interactive High Energy Approach • Recorded call listening • Train the Trainer • Testing and certification throughout each stage At Dynamic Direct, we are about being the best! We have the best employees and this starts with our training and education. Our modern training facility is on–site and fully equipped with 40 workstations and projection screen. www.Dynamic-Direct.com 1.800.956.6006

  13. Quality Assurance Dynamic Direct not only records all calls in their entirety (inbound AND outbound) but also monitors each individual call using innovative voice analytics technology to ensure compliance with all applicable federal and state regulations. Our superior compliance department further reviews those calls designated by the technology and can provide pointers, tips, techniques and even training to your projects. Dynamic Direct is PCI compliant so you no longer have to worry about vulnerabilities to consumers’ data.  www.Dynamic-Direct.com 1.800.956.6006

  14. Fulfillment Services Our high quality fulfillment and distribution services will ensure that each customer receives accurate, efficient service after the sale. Our flexible infrastructure accommodates a wide level of products, orders, and volumes. Regardless of the level of your business activity, we ensure that products are processed in a timely and accurate manner. www.Dynamic-Direct.com 1.800.956.6006

  15. Our Technology • “Security has always been an important aspect of our own contact center — when collecting customer information and credit card numbers. To protect this information, we've invested heavily in developing a multi-layered infrastructure that meets and exceeds industry security requirements.” www.Dynamic-Direct.com 1.800.956.6006

  16. Telephony Solutions www.Dynamic-Direct.com 1.800.956.6006

  17. A Glimpse Into Dynamic Direct Ready to see for yourself how Dynamic Direct can help your business succeed? Contact us today to schedule an on-site facility tour and see us in action! www.Dynamic-Direct.com 1.800.956.6006

  18. Contact Us www.Dynamic-Direct.com 1.800.956.6006

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