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Target Organisational structure updated as at 18/2/13

Corporate Services. Marketing & Service Delivery. Marketing. UK Debt Advice Programme. HR. Digital Services and User Experience. Finance. Partnership Delivery. Procurement & Facilities. Service Delivery. Project Management Office. IT Systems & Data Architecture.

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Target Organisational structure updated as at 18/2/13

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  1. Corporate Services Marketing & Service Delivery Marketing UK Debt Advice Programme HR Digital Services and User Experience Finance Partnership Delivery Procurement & Facilities Service Delivery Project Management Office IT Systems & Data Architecture Target Organisational structure updated as at 18/2/13 Executive Leadership Team Consumer & Market Insight Strategy & Innovation Policy Proposition & Product Corporate Communications IT Development Customer Delivery Project Management

  2. Executive Leadership Business Unit Chief Executive PA to the Chair/CEO and Executive director (Strategy and Innovation) Marketing and Service Delivery Director Strategy and Innovation Director Corporate Services and UK Debt Advice Programme Director Executive Assistant to CEO Executive Assistant to Chair (0.5 role) PA to Executive Directors (Corporate services/Marketing and service delivery)

  3. Strategy and Innovation Business Unit Strategy & Innovation Director Head of Proposition & Product Development Head of Policy Head of Consumer and Market Insight Head of Consumer and Market Insight Head of Policy Policy Manager Policy Manager Policy Manager Insights Manager Corporate Performance Manager Insights Manager Insights Analyst Insights Manager Insights Manager Customer Insights Manager Customer decisioning manager Policy Manager (Wales) Policy Manager (Scotland) Policy Manager (N.I) Policy Manager Policy Executive Head of Proposition & Product Development Lead Product manager Proposition Manager Proposition Manager Proposition Manager Proposition Manager Proposition Manager Proposition Manager Product manager Product manager

  4. Marketing & Service Delivery Business Unit Marketing & Service Delivery Director Head of Service Delivery Head of Partnership Delivery Head of Corporate Communications Head of Digital Services and User experience Head of Marketing

  5. Marketing & Service Delivery Business Unit Marketing & Service Delivery Director Managing editor Digital MI Analyst Web/Mobile Channel manager UX designer Head of Partnership Delivery Head of Marketing Head of Digital Services and UX delivery Head of Service Delivery Head of Corporate Communications Head of Digital Services and User Experience Digital designer Digital marketing manager Marketing Manager CRM manager In house Design Executive Partnership marketing lead Strategic comms planner Digital/ social editor Core content editor Digital/ social editor Digital marketing executive Marketing Manager Marketing Executive Head of Marketing

  6. Marketing & Service Delivery Business Unit Marketing & Service Delivery Director Partnership Delivery Manager Partnership Delivery Manager Partnership Delivery Manager Partnership Delivery Manager Partnership Delivery Executive Partnership Delivery Executive Partnership Delivery Executive Head of Marketing Head of Partnership Delivery Head of Corporate Communications Head of Service Delivery Head of Partnership Delivery Head of Corporate Communications Head of Digital Services and User Experience Public Relations/ Stakeholder Engagement Manager PR Manager Corporate Comms Manager Corporate Comms Executive Head of Service Delivery Service Delivery Support Manager Performance & Reporting Analyst F2F, Tele & Web Chat Manager F2F,Teleph & Web Chat Executive F2F,Teleph & Web Chat Executive The Strategic Communications Planner also reports to the Marketing and Service Delivery Director QA Executive Training Executive Protocols & Comms Executive QA Executive QA Executive

  7. PMO Manager Customer Delivery Project Manager (3 roles) IT Systems/ Data Manager Lead developer/ team manager Corporate Services Business Unit UK Debt Advice Team (see next page) Corporate Services and UK Debt Advice Programme Director Developer s (8 roles) Technical Project manager Front end developer QA BA Head of Procurement Head of HR and complaints management Head of Finance Front end developer Purchasing, supplier relations and FM Executive Procurement Legal Executive FM/ IT Support Executive HR and Complaints Executive Cost Accountant HR Executive Finance Executive

  8. PMO Support Policy manager (0.5 role) UK Debt Advice Programme (to September 2013) Head of UK Debt advice Programme ( & Channels Delivery Workstream Lead) Corporate Services and UK Debt Advice Programme Director Standards, data and evaluation workstream lead Face to face delivery workstream lead Face to face delivery Executive

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