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WIN133

WIN133. Troubleshooting and System Maintenance. Agenda for today…. Windows Types and GUI components Desktop/Explorer Application Dialog Installation of Hardware Plug and Play (PnP) hardware Legacy hardware (non-PnP) Boot Problems Safe mode Last Known Good Configuration

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WIN133

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  1. WIN133 Troubleshooting and System Maintenance

  2. Agenda for today… • Windows Types and GUI components • Desktop/Explorer • Application • Dialog • Installation of Hardware • Plug and Play (PnP) hardware • Legacy hardware (non-PnP) • Boot Problems • Safe mode • Last Known Good Configuration • Roll back driver • Good User Skills • Preventative Maintenance • Troubleshooting Strategy and Procedures

  3. Types of Windows • Desktop/Explorer Windows • Application Windows • Dialog Windows All Windows have the same “look and feel” with common programming features

  4. Desktop—Special Explorer Windows • Appear when you double click a disk or folder icon • Notice: • Title bar • Menu bar • Standard Toolbar • Address and Links Toolbars

  5. Windows Explorer • Content or Topic Pane • Double click to open Tree • Different views • Explorer Pane (click “Folders” to open) • Tree hierarchical structure • Single click to navigate

  6. Windows Explorer • Provides a graphical view of all local and networked resources • Can be used to copy move rename and search for files and folders • Start Menu • Programs/Accessories • Right click on Start • Select Explorer • Windows Key + E (best)

  7. Application Windows • Appear when you are working of a document or in a program, such as Windows Explorer or IE • Notice: • Explorer Pane • Content Pane • Scroll bar • Status bar • Borders

  8. Dialog Boxes • Allow user interaction with OS or App Properties • System Properties • Windows key + Break • Display Properties • Right click on the icon, select “property” from the drop down menu and a “property” box appears to change program/folder settings

  9. Advanced… • You can use Group Policy utility (gpedit.msc) to adjust settings for the desktop, control panel, etc. Enter gpedit.msc from the command prompt Run -> gpedit.msc

  10. Installation Hardware Inserting the Hardware Installation of PnP Devices Installation of Non PnP Devices Add Hardware Wizard Confirming Installation of Device

  11. Note: Administrative privileges are required

  12. Inserting the Hardware… • PnP/Non PnP the same • Remove Power and Cover • Insert card in expansion slot • Replace Power and Cover

  13. Installation of PnP Devices • Automatic: • Detection of hardware • Allocation of resources • Loading of driver • Windows XP will work out conflicts and assign resources based on availability • If driver can not be found – asks for manufactures disk

  14. Installation of Non PnP Devices My Computer (Right click) > Properties > Hardware > Add Hardware Wizard • Windows not able to detect Legacy devices • Manual detection using Add Hardware Wizard • Automatic: • Allocation of resources • Loading of driver

  15. Add Hardware Wizard Add Hardware Wizard is also used to: • install PnP devices that were not detected (rare) • troubleshoot a device My Computer (Right click) > Properties > Hardware > Add Hardware Wizard

  16. Confirming Installation of Device Right Click > My Computer > Manage > Device Management or Control Panel > System > Hardware > Device Manager • Use Device Manager Working properly Not working properly No icon to display orMay not be working Not working/disabled

  17. Troubleshooting Procedures My system won’t start. What do I do?

  18. Boot Problems • Press F8 as during Windows Flash screen to go to the Advanced Start up Options • Safe Mode – minimal drivers to diagnose and fix a problem • Last Known Good Configuration – XP stores the last good boot sequence

  19. Roll Back Driver • Right click on the item in Device Manager • Select Properties • Click the Drivers Tab • Select Roll Back Driver

  20. Good User Skills Preventative Maintenance Troubleshooting Strategy and Procedures

  21. Preventative Maintenance • Check Disk (chkdsk) • Disk Cleanup • Defragmenter • Backup • Windows Update

  22. Disk Cleanup • Removes temporary files • Empties Recycle Bin • Deletes downloaded Programs (ActiveX, Java applets) • Increases free space

  23. Check Disk • Checks and fixes problems in the File Allocation and Directory Tables • Checks Disk for “bad sectors” and marks them • Saves lost files

  24. Disk Defragmenter • Over time files become fragmented • Defragmenter puts all files that are related to each other “side by side” or contiguous • Improves performance

  25. Backup • Prepare for HD failure • Backup/Restores important system, and data files to removable media or tape • Back up Registry

  26. Windows Update • Software updates • Device Driver Support • FAQs • Security Announcements • Product Support

  27. Troubleshooting Hardware Problems Strategy Procedures

  28. Troubleshooting Tools • HCL and Readiness Analyzer • System Information Utility • HELP Troubleshooters • Searchable Knowledge Base

  29. Hardware Compatibility List • Database of compatible hardware and software components • Readiness Analyzer is a small program which tests your system for compatibility. • Also available on Windows XP CD-ROM

  30. System Information Utility Start > All Programs > Accessories > System Tools > System Information • Complete diagnosticof system information • Best place to view or print information • Excellent System Utilities under the Tools menu

  31. Help and Support Center • has excellent interactive troubleshooters to help you solve hardware and connection problems

  32. Searchable Knowledge Base • A database of all known issues and corrections • A database of service call solutions • Windows > Update > Support > Product Support

  33. Troubleshooting Strategy

  34. Troubleshooting Strategy • When did the problem first occur? • Did the device work previously? • If yes? What changed? • Check current hardware/software settings • If changed– Restore to original values • If not – Check Readme files for a cause • Devise ways to test possible causes • Use all available HELP resources

  35. Summary • Basically 2 types of Windows Desktop and Application • Desktop a special Explorer Window • All Windows have common look and feel • Dialog Widow provide user interaction with OS or App properties • All hardware to function properly must: • Be correctly installed in the computer • Have appropriate resources allocated • Have the correct driver version installed • Windows XP includes many helpful features locally and online to diagnose and correct hardware related problems • A good user is prepared for failure by practicing preventative maintenance and troubleshooting procedures according to a strategy of investigation. • Plan for system failure—use PC only for work in progress get all finished work off the system on backup

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