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Kick Start Knowledge Management

Kick Start Knowledge Management. Delhi K-Community Learning Session.

philip-mccarthy
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Kick Start Knowledge Management

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  1. Kick Start Knowledge Management Delhi K-Community Learning Session

  2. Knowledge management can be defined as "the harnessing of a company's collective expertise wherever it resides and the distribution of that expertise to the right people at the right time. It's not a product but a process-the process of gathering, managing, and sharing your employees' knowledge capital.“ - GartnerGroup

  3. Can Knowledge be Managed? Ask yourself! • Can’t manage what you can’t measure • Where does knowledge exist? • Can technology create/manage knowledge?

  4. You can't manage knowledge. Knowledge is between two ears and only between two ears. Peter F. Drucker,

  5. Knowledge facts! • Knowledge is about context • Knowledge cannot be transferred • Knowledge sharing is voluntary • We share knowledge with right audience • We trade knowledge • Knowledge travels faster in informal networks • Formal : Informal network ratio = 1 : 1000 • Knowledge is leaky

  6. Some KM myths! • KM is about ‘implementation’ • KM is a set of procedures • KM can be outsourced • KM is about storing knowledge • KM is about enhancing knowledge supply • KM always helps innovation • KM is about building a knowledge-based organization

  7. Typical situations we face • Information is there, but can’t find it. • Delivered in the past, but out of touch, therefore redo the work. • Can’t find any experts due to "brain drain“ • Resource is away and nobody knows how to finish ‘that’ crucial contract • Search returned 187 items. Which one is relevant? • Development team used old specifications • Can’t find all project documents at one secure place

  8. Some KM mistakes • Weak guiding strategy • Let’s go shopping • Build it and they will come • Document-centric approach • Big-Bang implementation approach • Supply-side solution approach • Starting with a low-profile project

  9. Some KM mistakes • KM initiatives are supplementary • Quantity v/s Quality • Heavy taxonomy, weak search • Lengthy KM assessments • Where’s the ROI? • Too many portals • Too many protocols

  10. What do you want to do? • Share solutions to customer problems in a BPO? • Help groups or teams collaborate and share work? • Locate people with specific skills or create CoPs? • Manage unstructured content repositories? • Provide customized access to existing information? • Document, model and execute business processes?

  11. Challenges in KM • People • Resistance to change • Culture • Awareness • Accountability • Collaboration (WIIIFM) • Priorities • 90-9-1 rule • Know – Tell – Write • Leadership support • Process • Business direction • Strategies • Decision making • Documenting • Technology • Virtualization • Scalability • ROI • Information overload

  12. Simple Rule  • Promote values • Learn, Collaborate, Build Relationships, Encourage Dialog, Induce Critical Thinking • Make it easy for ‘them’!

  13. Questions!

  14. Open-house Discussion Thoughts, Ideas, Opinions, Queries, Critical analysis, Next steps! Share your feedback: http://kcommunity.ning.com/group/delhikcommunity

  15. Thank you! Vikash & Sandeep (for the commute and venue) K-Community, LinkedIn, Facebook, Skype

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