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Best Practices in Virtual Reference: Meeting Users Any Way, Anywhere

This article discusses the best practices for virtual reference services, focusing on eliminating barriers to service for users. It includes information on accessible technologies and libraries that cater to visually impaired individuals. The article also highlights the positives and negatives of specific software and offers implementation suggestions.

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Best Practices in Virtual Reference: Meeting Users Any Way, Anywhere

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  1. Best Practices in Virtual Reference: Meeting users any way, any where Eliminating barriers to service Heather MullerStatewide VR CoordinatorWashington State Library

  2. Washington State School for the Blind http://www.wssb.org/ • Washington Talking Book & Braille Library (WTBBL) http://www.wtbbl.org/ • InfoEyes http://www.infoeyes.org

  3. Some Assistive Technology JAWS Window-Eyes Hal MAGic http://en.wikipedia.org/wiki/List_of_screen_readers Tele-sensory Braille Reader

  4. Washington State School for the Blind

  5. Washington Talking Book & Braille Library

  6. QuestionPoint Chat2 Comments: • Behaves differently with different software versions • Sometimes links worked, sometimes they didn’t • Self-selecting users • Software knowledge • Type of search • Internet comfort level

  7. Chat2 Negatives (from users): The notification sound for a new message is not loud enough

  8. Chat2 Positives (from users): • Interface is very simple - better with screen readers than other commercial IM • Coding makes it easy to navigate • Response time seems faster

  9. Implementation • Note for users that this version has been tested with various accessibility products • Publicize to the community to attract users • STAFF AWARENESS “The blind learn how to muddle through”

  10. Meeting users any way, any where

  11. Meeting users any way, any where, any how

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