Urgent and Emergency Care

1. Urgent and Emergency Care The Urgent & Emergency Care stall will focus on two of the four elements of the U&EC QIPP workstream, the development of NHS 111 and the Urgent Care Clinical Dashboard as tools to redesign a simplified and coherent urgent and emergency care system. It was recently announced by the Prime Minister that NHS 111 would be available across England by April 2013. The NHS is already rolling out the service, with four areas launching pilots and late 2010, and three additional sites going live with existing providers in October and November 2011. Further sites will launch, either using existing providers or as the result of tendering processes throughout 2012 up to April 2013.

2. Urgent and Emergency Care The session on urgent and emergency care will cover background to the NHS 111 Programme and how it is being implemented locally. It will look at the importance of developing a comprehensive Directory of Service, and the wider commissioning benefits this can bring, as well as the essential role early clinical engagement and governance will have to the development of an effective service. The stall will also look at the Urgent Care Clinical Dashboard, currently being implemented in GP practices, which provides vital information to GPs on the use of local urgent care services by their patients. The Urgent Care Clinical dashboard enables GP practices to manage and coordinate their patients’ care more proactively, by presenting real-time information on their patients’ unscheduled care activity in a user-friendly, locally-agreed format. This session will outline the dashboard concept, identified benefits, and progress to date. The Urgent Care Clinical Dashboard links to other urgent care services, and this will also be covered in the session.