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Interpersonal and Communication Process

Interpersonal and Communication Process. … or how we communicate with one another. Overview. In this presentation we will cover the following: Active Listening Skills Eye contact, posture, and body language Paraphrasing, clarifying, and verifying perceptions

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Interpersonal and Communication Process

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  1. Interpersonal and Communication Process … or how we communicate with one another

  2. Overview • In this presentation we will cover the following: • Active Listening Skills • Eye contact, posture, and body language • Paraphrasing, clarifying, and verifying perceptions • Empathy, summarizing, and minimizing distractions • “I” Statements • Feel • Event • Resolution • Following this presentation you will be asked to practice these skills. • Be sure to follow along using your ‘Student Handout.

  3. Active Listening… • When you are telling your friend a story, how do you know they are listening?

  4. Active Listening Skills • Active listening skills are those behaviors that tell someone who is talking that you are listening to them. • There are two main categories of active listening skills: • Body Position • Language

  5. Body Position - Eyes • When you are talking to someone, how do you know they are listening to you? • Eye contact is very important for active listening. • Humans communicate a lot with their eyes, therefore if the eyes are wondering it is probably a sign that the mind is not paying attention. • Too much of a good thing: make eye contact but don’t stare!

  6. Body – Body Language • What is the “closed off” body posture? • Crossed arms indicate that the listener is not receptive to the speaker or the conversation. • Positive body language: listener facing speaker, open posture, relaxed, smiling, and head nodding.

  7. Language - Paraphrasing • Repeat after me… paraphrasing is the act of restating someone’s words back to them. • Paraphrasing shows you are listening. • Paraphrasing shows your understanding of what the speaker was saying. • So what is paraphrasing?

  8. Language – Verifying Perceptions • “Let me get this straight…” • This is a common format for a verifying perceptions sentence. • Verifying perceptions is used by a listener when they are confused by the speaker and they want to make sure they are following the conversation. • It also gives the speaker feedback. • What are other ways you have tried to verify perceptions when listening to your friends?

  9. Language – Clarifying • Clear as mud… • Sometimes conversations can get confusing. • “So and so did such and such which lead you know who to say you don’t even want to know what!” • Clarifying sentences can help you, the listener, lay it all out for the speaker to make sure everything is clear. • In normal, clear conversations, clarifying can just make sure that you and the speaker agree.

  10. Language - Summarizing • In conclusion… • Summarizing brings the main ideas into clear focus, and ends a conversation. • Does not bring new ideas out. • Someone summarize what we have learned so far… • Don’t get too excited, we still have some learning to do…

  11. Language - Empathy • Do you have a friend who is just really bad at listening to you and understanding how you feel? • We would say that they are not very empathetic. • Not ‘pathetic’! Empathetic!! • This means that they do not recognize and connect with your feelings and emotions. • So like the kid outside the principal’s office, you don’t think that anyone is listening. • How do you show empathy with your friends?

  12. Language – Minimize Distractions • “Hang on would ya? I’ve got a call…” • How many of you have been interrupted by a friend who wasn’t paying attention to you? • How does a situation like this impact you? • Minimizing distractions is more than just cell phones, and making eyes with another classmate while a friend is talking. • It has to do with hearing and respecting the other person. • What distracts you from a conversation? • How might you minimize these?

  13. “I” Statements • How do you feel when someone picks on you? • You probably started your answer off with, “When I am picked on I feel…” • This is what we call an “I” statement. • These statements always begin with “I.” • These statements help to convey your feelings without offending the opposing party. And they really work! • There’s a general formula for “I” statements…

  14. Use the formula in #1 to construct a sentence of your own. It’s easy! “I feel _(feeling)_ when you _(event)_ because _(impact on you)_ .” “I feel silly when you ____ because ____.” “I feel silly when you dress up as a clown because ____.” “I feel silly when you dress up as a clown because you trick me with your electric hand thingy.” “I” Statement formula

  15. Summarizing • Ok now… finally… try summarizing! • What have we learned so far! • We are now going to partner up to practice these skills.

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