Equal Opportunity & Sensitivity Training

1. Equal Opportunity & Sensitivity Training CPT MEIER

2. Training Focus • Leaders need to be cognizant of the impact their actions have on their audience.

3. Agenda • Training Goal • Regulatory Guidance • Definitions • Emotional Intelligence by Daniel Goleman • Summary

4. Training Goal • Train on Equal Opportunity IAW AR 600-20, emphasize the Army’s goal • Train on Sensitivity, per the CTG, emphasis on professionalism • Emphasize Leadership Values and development IAW AR 600-100

5. AR 600-20, Army Command Policy • Goal: formulate, direct and sustain a comprehensive effort to maximize human potential. EO philosophy is based on fairness, justice and equity. • Emphasis on: teamwork, mutual respect, loyalty, and shared sacrifice of the men and women of America’s Army.

6. CTG, Command Training Guidance, dtd Oct 02 • Sensitivity training is a mandatory annual training requirement for all investigative personnel to emphasize the importance of compassion, tact and empathy in delicate situations. • While this pertains to investigative personnel, the art of diplomacy, should be emphasized to all leaders.

7. AR 600-100, Army Leadership • Four individual values identified to strengthen and support the ethical code: commitment, competence, candor and courage. • Competence is proficiency in required professional knowledge, skills and attitude.

8. Emotional Intelligence by Daniel Goleman • Mr Goleman maintains that to be successful (both personally and professionally) an individual must be emotionally intelligent, which includes self-awareness, impulse control, persistence, zeal, self-motivation, empathy and social deftness.

9. Emotional Intelligence (cont) • Mr Goleman maintains these qualities are the hallmarks of character, self-discipline, of altruism and compassion – basic capacities needed in our society to thrive. • Two of the most important characteristics are self-awareness and empathy.

10. Self-Awareness • Self-awareness, “know thyself,” is an awareness of one’s own feelings as they occur. • An on-going attention to one’s own internal state. • Awareness of emotions is the fundamental base on which to build emotional control and empathy.

11. Empathy • Empathy builds on self-awareness; the more we are aware of our own emotions, the more skilled we are in reading the feelings of others. • Leaders who have no idea what they feel themselves, are at a complete loss to identify with anyone else’s feelings. They are emotionally tone-deaf.

12. Empathy (cont) • The key to intuiting another’s feelings is in the ability to read non-verbal channels: tone of voice, gesture, facial expression.

13. Summary • Successful leaders are self-aware and as such have the ability to control themselves and empathize with others. • The ability to make others feel comfortable in awkward situations is a true art.