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The top 5 ways to get customer reviews

Whether you’re selling a product or a service, there really is no debate that online customer reviews are important.

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The top 5 ways to get customer reviews

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  1. Top 5 ways TO GET CUSTOMER REVIEWS

  2. A 2015 survey found that 97% of consumers aged 18-34 read online reviews to judge a local business. People want to know what others have had to say about your brand and company. So how do you get your customers to give you a review?

  3. 1 Set up your profiles Consider all the sites that are relevant to your business, whether that’s TripAdvisor, Yelp, Angie’s List, Google+, LinkedIn, or an industry specific site. Set up profiles on multiple review sites. And have a place on your website for reviews, too. Aside from the SEO benefits, customer reviews form valuable content on a website.

  4. 2 Ask for it Seems simple, right? But you’d be amazed at how few businesses actually ask customers for a review. Ask for a review via your website, email or callingthem on the telephone. Add a note to invoices or receipts asking customers to leave a review, or include a review link in your standard email signature. And, of course, there’s Facebook. Don’t be scared of possible negative reviews.

  5. Here are some tips when Here are some tips when asking for a review: asking for a review: Personalize your request by mentioning the customer by name ● Tell them how much you value their input (“…your review is important to us”)… ● …and how it will help other people (“…help others make informed decisions”). ● Make review requests part of your company’s procedures and methodology.

  6. 3 Make it easy Unless your customer has a complaint to share, the average person won’t be searching for ways to leave a review. That’s why you need to make it as easy as possible for them to do so. Provide customers with links and step-by-step instructions on how to post reviews. Also put direct links to your review profiles (see point 1) in multiple places – a follow-up email, a newsletter and your website, of course.

  7. A simple review process leads to more customer more customer reviews. reviews.

  8. 4 Respond to reviews When you get a negative review, respond promptly in public and solve the problem. This shows that you are listening and engaged which will often encourage more feedback. Depending on the issue, it may be wise to take your conversation offline via email or phone. Then, if you resolve the matter, leave a brief comment in the public timeline.

  9. Got a positive review? Be sure to say Be sure to say thank you. thank you.

  10. 5 Incentivize (but don’t buy) reviews (but don’t buy) reviews Offering a small incentive is a good way to prompt someone to leave a review. But make sure your offer is for writing a review, not for writing a good review! Monthly giveaways, where one reviewer is chosen randomly, are effective in encouraging reviews without any semblance of a transaction taking place.

  11. If you don’t ask If you don’t ask your customers to write reviews, nobody will. nobody will. For other articles to help you grow your business, visit www.primeview.com/blog Phone: 480-800-4668 Fax: (480) 378-2865 1717 N. 77th ST. Suite 4 Scottsdale, AZ 85257 www.primeview.com

  12. Services we offer: Services we offer: Web Design SEO Social Media PPC- Pay Per Click E-Commerce

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