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By… Terry Bilke Bill Bailey Dr. John Sinn Jingqing Xia Suhansa Rodchua

Designing a Quality Model in Web-base Distance Learning: A Case Study of Ph.D. program in Technology Management. By… Terry Bilke Bill Bailey Dr. John Sinn Jingqing Xia Suhansa Rodchua. Outline. Background Statement of Problem Propose of the Study Review of Document Existing Processes

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By… Terry Bilke Bill Bailey Dr. John Sinn Jingqing Xia Suhansa Rodchua

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  1. Designing a Quality Model in Web-base Distance Learning: A Case Study of Ph.D. program in Technology Management By… Terry Bilke Bill Bailey Dr. John Sinn Jingqing Xia Suhansa Rodchua

  2. Outline • Background • Statement of Problem • Propose of the Study • Review of Document Existing Processes • A Quality Model in Web-Based Distance Learning • Good Practices and Quality Standards in Education • Summary and Conclusion • Q-A Session

  3. Background • The on-line Ph.D. program in Technology Management is delivered by ISU in cooperation with other regionally accredited universities including BGSU, CMSU, ECU, and NCAT.

  4. Background • Five specialization areas include: • Construction Management, • Digital Communication Systems, • Human Resource Development and Industrial Training, • Manufacturing Systems, and • Quality Systems. • The Ph.D. Consortium program was established in 1996 and thus far has no formal quality system to drive consistency and process improvement.

  5. Problem Statement • Doctoral education is by nature rigorous and demanding for students and faculty alike. Consortium effort brings together different cultures, systems and procedures. This presents a unique and complicated set of challenges. • Educators and online course developers are still trying to develop a robust quality model and to determine how best to use current tools as a way to improve their program quality, raise students' success rate and enhance the academic quality and reputation.

  6. Purpose of the study • The purpose of this paper is to stimulate ideas and suggest a possible approach for creating a system and a conceptual quality model in Web-based distance learning. • This paper provides a model and supporting tools to improve the Consortium process through the application of quality management principles. Specifically, a set of performance measures, standard operating procedures and process improvement recommendations are offered as part of a roadmap to guide the Consortium, faculty, administrators and its students.

  7. Review of Document Existing Processes • A Conceptual Model of Consortium Processes • Consortium Ph.D. Process for Turning Applicant into Graduate • Process Map for Program of Study • Strengths and Weaknesses in Consortium Quality Systems

  8. A Conceptual Model of Consortium Processes

  9. Process for Turning Applicant into Graduate

  10. Process Map for Program of Study

  11. Strengths and Weaknesses in Consortium Quality Systems • Strengths: • Online infrastructure, in general, provides ideal team working area, value adding learning potentials. • Seamless functioning regardless of geography, location and mobility restrictions. • Flexibility in learning, working is very useful for working adults. • Weaknesses: • Lack of consistent hardware, software, systems incompatibility. • Diversity in policies, procedures, rules at Consortium institutions add to inconsistencies

  12. A Quality Model in Web-Based Distance Learning

  13. Good Practices and Quality Standards in Education • BSR/ASQ – Z1.11. International Standards Organization (ISO) guidelines • Malcolm Baldrige Education for Performance Excellence • Chickering and Gamson’s seven principles for good practice in undergraduate education.

  14. Good Practices and Quality Standards Summary, Analysis

  15. Summary • This study represents a preliminary model and a starting point for the process of developing quality systems in education. The differing procedures and cultures of multiple universities involved as suppliers and customers, along with multiple roles of various stakeholders, demand this sort of planning and structure to guide and drive improvement.

  16. References • Chickering, A. & Gamson, Z. (1987). Seven principles for good practice in undergraduate education. Winona, MN: Winona State University, Seven Principles Resource Center. • Cole, R. A. (Ed.). (2000). Issues in Web-based pedagogy: A critical primer. West Port, CT: Greenwood Press. • Indiana State University. (2004). School of Technology: PhD in technology Management. Retrieved February 11, 2004, from Indiana State University, School of Technology Website: http://Web.indstate.edu/ConsortPhD/. • Lang, F.M. (2000). Distance learning: designing new frontiers. UMI Dissertation Services (UMI No.9976885). • McGrath, J., Middleton, H. K., & Crissman, T. (2001). World campus: Setting standards in student services. In J. Bourne & J. C. Moore (Eds.), Elements of quality online education (pp. 83-100). MA: The Sloan Consortium. • National Institute of Standard and Technology. Baldrige National Quality Program: Education criteria for performance excellence. Retrieved October 14, 2002, from http://www.quality.nist.gov/Education_Criteria.htm • Testa, A.M. (2000). Seven principles for good practice in teaching and technology. In R. A. Cole (Ed.) Issues in Web-based pedagogy (pp.237-245). CT: Greenwood Press.

  17. Q - A Session ***** Thank you *****

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