OASIS Feedback Process (Using OASIS to Drive Improvement)

1. OASIS Feedback Process(Using OASIS to Drive Improvement)

2. Types of Feedback • The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process • On the following flow chart these three feedback loops are shown • Feedback Loop A – Customer to Supplier * • Feedback Loop B – Customer to CB • Feedback Loop C – CB to Customer * Feedback Loop A is not facilitated by the OASIS Feedback Process. This is typically an organization’s corrective action process.

3. Feedback Process Feedback B Products/ product quality audit Certification Body Customer Supplier Audit findings PAH/POA holder Feedback A • Feedback A: • Information on product quality non-conformance to supplier: • to perform root cause analysis • to take corrective/preventive action, also on Quality system level Feedback C • Feedback C: • Information on findings to the customer found by the CB during the audit: • to determine possible impact on product quality • to determine additional audits (surveillance) or other actions to the supplier • Feedback B: • Information on product quality problems to CB: • When related to possible QM system causes • to focus CB audit activities on potentialweak spots

4. How OASIS Facilitates Feedback • The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process • On the following flow chart these three feedback loops are shown • Feedback Loop A – Customer to Supplier * • Feedback Loop B – Customer to CB • Feedback Loop C – CB to Customer * Feedback Loop A is not part of the OASIS Feedback Process

5. If not registered click on the link Enter User ID and Password Logging On To OASIS

6. Select “Certified Suppliers” link Feedback Loop B

7. Enter Supplier Name or Other Search Criteria Press Search Selecting a Certified Organization

8. Scroll down to bottom of screen Certificate Data Screen

9. Select “Contact issuing CRB” tab Certificate Data Screen

10. Select Reason from drop down menu Select if a response is required or not Check if the certified supplier should receive a copy of the feedback Enter Subject and type in Feedback. Files may be added for clarity Feedback Entry

11. When input is complete select the “Create Feedback Request” button Complete the Process

12. Click on Feedback for Certification Bodies Manage feedback requests

13. Review feedback responses Select category Click on request to see status and history Note: Status of request can be changed form Open to Closed by originator or by CB

14. Select Change Request Status to close Feedback Request Select Responses to Review Feedback Response Select Add Response to Request additional Feedback Reviewing Response and Status

15. How OASIS Facilitates Feedback • The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process • On the following flow chart these three feedback loops are shown • Feedback Loop A – Customer to Supplier * • Feedback Loop B – Customer to CB • Feedback Loop C – CB to Customer * Feedback Loop A is not part of the OASIS Feedback Process

16. Select Manage Watch List Feedback Loop C

17. Select Suppliers Select Suppliers

18. Select Manage Email Notification Watch List Notification Rules

19. Setup email criteria for notifications for Watch List Feedback Loop C

20. Feedback Process Summary • Provides: • Direct link to CB when AQMS issues or concerns at a certified organization are identified by OASIS users (Feedback Loop B). • All feedback entries are used by SMS in support of oversight and improvement initiatives. • Allows OASIS users to assist CBs in focusing audit activities on issues or concerns. • Automated monitoring of certified organizations status through watch lists (Feedback Loop C) • Through the use of the feedback process organizations can engage to ICOP process to both improve the process (feedback loop B) and keep informed as to changes in certified organizations status (feedback loop C)