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Design Thinking and Innovation Tools

Design Thinking and Innovation Tools. Minder Chen Professor of MIS California State University Channel Islands Minder.chen@csuci.edu. Innovation Process. Source: http://www.slideshare.net/Strategyn/the-innovation-process. The Customer-Centered Innovation Map.

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Design Thinking and Innovation Tools

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  1. Design Thinking and Innovation Tools Minder Chen Professor of MIS California State University Channel Islands Minder.chen@csuci.edu

  2. Innovation Process Source: http://www.slideshare.net/Strategyn/the-innovation-process

  3. The Customer-Centered Innovation Map The Customer-Centered Innovation Map by Lance A. Bettencourt and Anthony W. Ulwick,  Harvard Business Review (link)

  4. Mapping a Customer Job

  5. Pre-execution and Execution Steps

  6. Post Execution Steps

  7. Job Mapping: Customer-Centered Innovation Map

  8. Job Mapping: Customer-Centered Innovation Map http://hbr.org/hbrg-main/resources/images/article_assets/hbr/0805/R0805H_1.gif

  9. Innovation Opportunities

  10. Innovation Opportunities d.School Journal Mapping at http://vimeo.com/78554759

  11. Customer Experience Lifecycle Map http://chiefmartec.com/post_images/customer_experience_lifecycle_600.jpg

  12. Customer Journey MOTs : Netflix vs. Blockbuster

  13. (link)

  14. Customer Journey Template Customer: Service area: Customer Journey After service Before service During service Situation Activity Activity Activity Activity Activity Activity Activity Activity Activity + -

  15. Customer Journal Mapping Process http://designingcx.com/wp-content/uploads/2013/09/CX-Journey-Mapping-Process-1-pager.pdf

  16. Three Models of Innovation 3 different models of innovation, driven by technology, business processes and design, and the points at which they intersect.

  17. Innovation Process with Seven Modes Vijay Kumar, (2009) "A process for practicing design innovation", Journal of Business Strategy, Vol. 30 Iss: 2/3, 2009, pp.91 - 100.

  18. Innovation Toolkit

  19. Innovation Gap

  20. Knowing Consumers

  21. Research Focuses

  22. POEMS

  23. The Product Development Funnel Time Line

  24. Innovation Funnel Success/Failure ratio Expense

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